Senior Customer Success Account Manager
vor 11 Stunden
Overview At ShiftCare, our Customer Success team is dedicated to helping our customers get the most value from our platform. We're looking for a Customer Success Account Manager who is both technically minded and customer-focused, with a passion for solving complex problems and driving success for our larger customers. This role sits at the intersection of Customer Success and Product. You'll work closely with our Product team to understand new features, provide customer insights, and act as a conduit between our customers and internal teams. Your goal is to ensure customers achieve maximum value and have a voice in shaping the evolution of ShiftCare. Key Responsibilities Manage relationships with key enterprise customers, ensuring satisfaction, retention, and growth Develop a deep understanding of customer goals and workflows to help them achieve measurable outcomes Partner with the Product team to share customer feedback, identify product improvement opportunities, and stay ahead of upcoming releases Troubleshoot technical issues in collaboration with Support and Product teams, helping customers find efficient solutions Proactively identify risks or opportunities within accounts and take action to mitigate or capitalise on them Serve as a trusted advisor, providing best practices and strategic guidance on platform usage About You 4+ years' experience in Customer Success, Account Management, or Technical Account Management within SaaS or technology environments Strong technical aptitude and ability to quickly learn new software platforms Proven experience managing and supporting large or enterprise-level customers Excellent communication and relationship management skills with a focus on problem-solving and collaboration Passionate about bridging the gap between customers and product development to deliver meaningful impact #J-18808-Ljbffr
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Customer Success Account Manager
Vor 2 Tagen
Council of the City of Sydney, Österreich ShiftCare VollzeitCustomer Success Account Manager ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including disability support, in‑home aged care, and allied health professionals. Thousands of companies (5,000+) rely on ShiftCare to optimise how they deliver care through scheduling, invoicing, time and attendance. Our mission is...
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Senior Customer Success Manager
Vor 2 Tagen
Council of the City of Sydney, Österreich Baseup Technologies Inc. VollzeitBaseUp | Sydney | $160k + perks (based on experience) At BaseUp, we're redefining how commercial landlords and enterprise organisations manage parking across their portfolios. We partner with some of Australia's largest property owners and enterprise clients to deliver seamless, technology-led parking experiences. We're solving real, everyday problems with a...
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Senior Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich BaseUp Technologies Inc. VollzeitHead of Growth at BaseUp - PropTech | B2B SaaS At BaseUp, we’re transforming how commercial landlords and enterprise customers manage parking. We work with some of Australia’s largest and most notable landlords and enterprise clients, helping them deliver smarter, more seamless parking experiences. We’re now looking for a Senior Customer Success...
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Account Manager
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Senior Customer Success Manager
Vor 7 Tagen
Council of the City of Sydney, Österreich BaseUp Technologies Inc. VollzeitBaseUp | Sydney | $160k + perks (based on experience) At BaseUp, we’re redefining how commercial landlords and enterprise organisations manage parking across their portfolios. We partner with some of Australia’s largest property owners and enterprise clients to deliver seamless, technology-led parking experiences. We’re solving real, everyday problems...
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Senior Customer Success Manager
Vor 4 Tagen
Council of the City of Sydney, Österreich ShiftCare VollzeitOverview At ShiftCare, our Customer Success Managers play a pivotal role in optimising workflows, analysing customer trends, and driving continuous improvement in the customer experience. We're looking for a Senior Customer Success Manager with a strong focus on onboarding and project management, particularly experienced in working with larger accounts....
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich 4Twenty Consulting VollzeitBase pay range A$120,000.00/yr - A$135,000.00/yr Customer Success Manager We’re hiring a Customer Success Manager for our SaaS analytics and Mar-Tech solution. The role involves managing 30‑45 key accounts, driving retention and reducing churn, and identifying growth opportunities. Some of our customers include JBhifi, Westpac, Samsung, RedBallon, Glue...
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Customer Success Account Manager
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Council of the City of Sydney, Österreich Transvirtual VollzeitCustomer Success Account Manager (Sales Focused) We are looking for a motivated and experienced Customer Success Account Manager to champion the high standard of excellence demonstrated by our team on a daily basis. Our ideal candidate will be responsible for engaging and managing relationships with our clients, ensuring their satisfaction with our product...
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HVAC Account Manager
Vor 4 Tagen
City Of Stirling, Österreich Account Manager (Domestic) - WA VollzeitA leading HVAC company is seeking an experienced Account Manager to drive sales in the domestic channel. In this role, you'll manage relationships with existing dealers, analyze market trends, and collaborate with internal teams to ensure dealer success. The ideal candidate will have a proven sales record, strong interpersonal skills, and knowledge of market...
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Customer Success Account Manager
Vor 2 Tagen
Council of the City of Sydney, Österreich ShiftCare VollzeitWho are we? ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including disability support, in-home aged care, and allied health professionals. Thousands of company’s (5,000+) rely on ShiftCare to optimise the way they deliver care through scheduling, invoicing, time and attendance. Our mission is to empower care...
