Scaled Customer Success Manager
vor 2 Wochen
Overview WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation. Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform. Scaled CSMs work with customers in proactive and reactive 1:1 interactions and through 1:many programs to target specific customer groups with automated digital outreach. Our Scaled CSM team manages a higher volume of customers using a team-based approach and leveraging data-driven programs and effective playbooks to support customers with the timely and relevant resources throughout their journey. We’re looking for an experienced Senior Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale. What You'll Own Engage 1:1 with customers as-needed at critical points in the customer journey to ensure adoption and value realization Use your in-depth knowledge of WalkMe’s technology to advise customers on how to best use our features and functionality to create tailored solutions, as well as provide real-time technical guidance and troubleshooting Manage a wide range of customer conversations, including technical discussions, value assessments, and risk mitigation, with diverse customer personas, from executives to WalkMe builders, adapting communication to suit each audience Actively monitor and measure your impact towards growing customer health, product adoption, and revenue Partner cross-functionally to turn customer successes into measurable retention and expansion opportunities Test and iterate on Scaled program ideas and playbooks and track results based on common customer positive business outcomes Run 1:many programs and tactics that can effectively enable customer value and outcomes in a repeatable and scalable format Identify trends for common customer challenges and actively suggest ways to address them What You Need To Succeed 3+ years of experience in Customer Success,
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Scaled Customer Success Manager Sydney
vor 2 Wochen
Sydney, Österreich WalkMe VollzeitWalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize...
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Scaled Customer Success Manager
vor 2 Wochen
Sydney, Österreich WalkMe VollzeitOverview WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations...
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Council of the City of Sydney, Österreich Asana VollzeitA leading collaboration software company in Sydney is seeking a Scaled Customer Success Manager to enhance customer satisfaction through tailored engagements. The role demands 3+ years in account management or customer success, emphasizing strong communication and analytical skills. Successful candidates will be empowered to foster self-sufficiency among...
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Scaled Customer Success Manager Sydney
vor 2 Wochen
Sydney, Österreich WalkMe VollzeitWalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize...
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Customer Success Manager, Scaled Accounts
Vor 2 Tagen
Council of the City of Sydney, Österreich Asana VollzeitOverview At Asana, we’re building collaboration software to help every team in the world become more effective in working together and realising their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all of our customers, across countries,...
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Customer Success Manager, Scaled Accounts
Vor 2 Tagen
Council of the City of Sydney, Österreich Asana VollzeitCustomer Success Manager, Scaled Accounts Get AI-powered advice on this job and more exclusive features. At Asana, we’re building collaboration software to help every team in the world become more effective in working together and realising their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and...
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Customer Success Manager
vor 2 Stunden
Council of the City of Sydney, Österreich Sharp & Carter VollzeitOverview This range is provided by Sharp & Carter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$100,000.00/yr - A$140,000.00/yr Direct message the job poster from Sharp & Carter Opportunity A long-standing HR SaaS organisation is looking for their next Customer Success Manager -...
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Senior Customer Success Manager
Vor 6 Tagen
Council of the City of Sydney, Österreich The Nudge Group VollzeitDirect message the job poster from The Nudge Group Founder / Publisher / Podcast Host / Members Clubs / Recruitment A profitable, founder‑led SaaS business is entering an exciting new phase of growth. They’ve scaled sustainably without external investment and are now pushing into new territory, new systems, major platform releases, and a more experienced...
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Senior Customer Success Manager, Talent Solutions
vor 2 Wochen
Council of the City of Sydney, Österreich LinkedIn VollzeitSenior Customer Success Manager, Talent Solutions (12m FTC) Full-time Workplace Type: Hybrid Department: GBO LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and...
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Council of the City of Sydney, Österreich LinkedIn VollzeitSenior Customer Success Manager, Talent Solutions (12m FTC) Sydney, New South Wales, Australia Company Description LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills,...
