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vor 3 Wochen

Orange City Council, Österreich Sonic Human Resourcing Vollzeit

Key accountabilities Maintain, support and provision Desktop hardware including PCs, Laptops, Ruggedised and Mobile devices, in addition to, Printers, Peripherals, and Audio-Visual appliances, ensuring such hardware assets are recorded and maintained. Utilise your skills in Active Directory, Azure and Office 365. Utilise customer service practices including courtesy, helpfulness and follow-through in all aspects of service requests, incident and problem management, ensuring a high level of customer satisfaction, preventing over or under servicing. Maintain and update documentation as required, including, but not limited to End User Work Instructions, Self-Help guides and technical documentation for inclusion into the KnowledgeBase. Utilise Service Management tools to actively monitor tickets and maintain accurate and timely information about the status of assigned jobs. Apple iPads, (joining to Apple Business Manager and Microsoft Intune) Knowledge, skills & experience required Tertiary qualifications in an ICT related discipline including relevant industry certifications, and/or equivalent experience in Desktop Services or Field Service Operations for a large organisation, with a solid understanding of the Information Technology Infrastructure Library (ITIL) Framework. Superior customer service skills and solid interpersonal, written and oral communication skills. Demonstrated problem solving, incident management and request fulfilment experience, and the ability to perform well under pressure, manage conflicting priorities and meet deadlines. Attention to detail and demonstrated experience in preparing detailed documentation including End User Work Instructions, Self-Help guides and technical documentation. Collaborative and supportive team player, who promotes teamwork, is able to identify unacceptable workplace behaviour and encourages conflict resolution. An excellent hourly rate is on offer. If you feel that you possess the relevant skills and experience to succeed in this role, don't delay, apply today #J-18808-Ljbffr

  • Tech Support

    Vor 3 Tagen

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    vor 2 Wochen

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    vor 2 Wochen

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    vor 2 Wochen

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    vor 2 Wochen

    City of Melbourne, Österreich KMT Group Vollzeit

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    vor 4 Wochen

    City of Melbourne, Österreich The Onset Group Vollzeit

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    Vor 7 Tagen

    Council of the City of Sydney, Österreich preferable.ai Vollzeit

    Location : Sydney (with occasional travel to Melbourne) About Us EIL Global is a leading IT services provider across Asia Pacific and EMEA specializing in desktops servers networks and data centre technologies. Headquartered in Adelaide we deliver professional and managed services that empower clients in their digital transformation journey. Role Overview...

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    Vor 5 Tagen

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  • Onsite Desktop Support Technician

    vor 3 Wochen

    City of Brisbane, Österreich FUJIFILM Business Innovation Australia Vollzeit

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