Customer Service Officer

integratedliving Australia – Newcastle NSW integratedliving operates a fantastic Customer Service Centre based in our contact centre in Carrington. Due to some internal movements we are now on the lookout for 4 new customer service legends to join us Available Options Permanent Part-Time Role – Enjoy stability with a long-term position must be available Wednesday, Thursday & Fridays. Fixed-Term Full-Time Contract – Ideal for those seeking full-time hours for a 6 or 12 month period. Fixed-Term Part-Time Contract – Perfect for balancing work with other commitments for a period of 6 months with available Monday to Thursday. Ifyou are an enthusiastic, confident and vibrant Customer Service Officer looking for a career where you can give back to those in need then, this is the rewarding job you have been looking for OurCustomer Service Officers work within a motivated and supportive team, and provide our current and potential clients, community vendors and Support Workers in the field with excellent service. As a Customer Service Officer with integratedliving, you will be the first point of contact for information on services, packages, and all things integratedliving If you value exceptional customer service, have a positive attitude and commitment to providing the best care to our clients. As well as; The ability to problem solve and think outside the box Open to change and easily adaptable to an ever-changing industry Effectively and efficiently resolve complaints and feedback from clients Quickly and accurately recording a brief summary of conversations into a database Being kind and compassionate toward people that need assistance, even when they are not having the best day Rotating roster with shifts starting from 6am and finishing at 7.30pm (must be available weekends) A role that will challenge your and give you the potential to grow a career in a stable industry want to hear from you Do you have exceptional customer service skills? Can you sensitively take a compliant from a distressed person? Can you quickly and accurately record a brief summary of conversations in a database? Do you understand that some people need assistance, even when they are not having the best days? If you answered Yes to these questions, this is the job for you If you have the ability to problem solve, think outside the box and are adaptable to an ever-changing industry we want to hear from you Benefits for you We offer a growing range of benefits including: Tax benefits through salary packaging options as a not-for-profit organisation Regular hours to suit your work-life balance Professional development, employee award programs and career progression opportunities A career with purpose - the opportunity to make a real difference in the community and our client’s lives A safe and healthy workplace culture which promotes diversity and mutual respect Exclusive employee benefits & discounts with health and financial providers EAP support with 'no cost' access to wellness services About Us integratedliving is an industry-leading provider known for its approach to person centred care. We are committed to delivering optimal health and wellbeing outcomes for our rural, regional, and remote clients. Our culture is dynamic, we move quickly and provide services that allow them to stay home, where they want to be. If you have the drive, commitment, and desire to help improve individual health outcomes and strengthen your local community then we welcome your application. integratedlivingAustralia values diversity and promotes understanding and inclusion of all people organisation wide. Our workforce proudly reflects the local communities we live and work in and weactivelyencourage all applications. Please note: All integrated living team members who can be safely vaccinated are strongly encouraged to remain up to date with COVID-19 vaccinations. #J-18808-Ljbffr