Customer Service Officer

Local Land Services Agency – Newcastle NSW Administration & Clerical Grade 2| Salary from $66,943.00 plus super and leave loading Hunter Local Land Services (LLS) is seeking a motivated Customer Service Officer to be a friendly face and reliable support for our teams and customers. In this frontline role, you’ll be the first point of contact for landholders, community members, and industry stakeholders. You’ll juggle a variety of tasks—from answering enquiries and providing accurate information, to keeping the office running smoothly, supporting colleagues, and assisting with local projects and emergency responses. No two days will be the same, and your contribution will help ensure our customers receive responsive, professional, and friendly service. What you’ll be doing: Delivering quality customer service to internal and external stakeholders. Providing information and support across agriculture, biosecurity, natural resource management, and other LLS programs. Assisting with service delivery activities and contributing to continuous improvement. Supporting local and regional operational plans and projects. Participating in emergency management responses when required. About You To be successful in this role, we’re looking for someone who: Is customer-focused, approachable, and professional. Enjoys working collaboratively in a team environment. Has strong communication and problem-solving skills. Is confident using technology to manage enquiries and information. About Us The Department of Primary Industries and Regional Development (DPIRD) is the department dedicated to growing primary industries and supporting regional economic development to deliver long term benefits to the state. Our focus is to protect, support and develop our primary industries, mining sector, and regions. The department brings together Agriculture & Biosecurity; Forestry & Fishing; Local Land Services; NSW Resources; Regional Development & Delivery; the Regional Growth NSW Development Corporation; NSW Public Works and Soil Conservation Service. We havenearly 5,000 employees, with almost 80 per cent of us living and working in regional NSW. We are a young agency, but with that has come a personality that is dedicated, passionate, proactive, influential, and informed. We’re all about ‘having a crack’. Applying for the role Apply online by submitting a current resume (max 3 pages) and brief cover letter (max 2 page) that outlines your skills and experience relevant to the role. A downloadable copy of the role description is linked below for your reference. Role Description - LLS Grade 2 - Customer Service and Administration Assistant (1).pdf Additionally, if you would like to hear more about this role, please contact Siri Boorer, Team Leader Customer Service via ***********@lls.nsw.gov.au or ***. Closing Date : 11:55pm, Sunday, 23 November 2025 What to expect next Once you submit your application, you’ll receive an email confirmation. After the advertisement closes, all applications will be reviewed by the hiring manager and selection panel. If shortlisted, you may be invited to an interview—this could be in person, over the phone, or via video. You may also be asked to complete role-related tasks, such as a written assessment, skills test, or psychometric assessment. Reference checks will be conducted for candidates progressing to the final stages. The successful applicant may also be required to undergo a police check, health assessment, and other relevant checks as part of the recruitment process. If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to ***************@dpird.nsw.gov.au or contact the hiring manager listed above for a confidential discussion. Why work for Us? We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in community. As part of our team, you will be able to: Deliver with impact. You are empowered and trusted to create impact through exposure to cutting edge projects and research, career defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy. Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team. Live your way. From bringing your whole self to work, through to designing flexibility, that fits you and the team, at Regional NSW you will be able to find the balance that works for you. Additional Information A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months. Diversity, equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone has the opportunity to thrive, reflecting the rich diversity of the communities we serve. We actively encourage individuals of all backgrounds – including but not limited to; gender, age, ethnicity, race, cultural heritage, disability, religion and sexual orientation to submit an application. We strive to ensure that every stage of the recruitment process and overall employee experience is accessible, welcoming and free from barriers. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr