Senior Product Manager

Senior Product Manager - Enterprise Identity & Access Direct message the job poster from Heidi Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge? The Role We’re looking for a Senior Product Manager to lead our Enterprise Identity & Access work. You’ll own strategy and delivery for SSO, ReBAC, SCIM, fine‑grained authorization (FGA), and Auth0 integration — the foundational systems that enterprises expect before adopting Heidi at scale. This isn’t just about the plumbing. You’ll also shape how admins and clinicians experience identity at Heidi — designing seamless self‑service onboarding, advanced admin controls, and security features that make IT teams confident and clinicians productive. It’s a chance to lay down the enterprise foundations that fuel our hypergrowth, while building a platform that will scale 100× over the next few years. What you’ll do Define and own the strategy and roadmap for Enterprise Identity & Access. Deliver enterprise‑ready capabilities across SSO, ReBAC, SCIM, FGA, and admin controls. Partner with customers and security teams to translate compliance needs into delightful user and admin experiences. Collaborate with Engineering and Design to validate feasibility, run spikes, and ship features fast. Integrate with Okta, Entra, Auth0, while building scalable infra to power Heidi’s enterprise future. Set and track adoption, reliability, and security metrics to measure impact. What we will look for 5+ years PM experience, with at least 2+ in identity, IAM, or enterprise security products. Strong understanding of SAML, OIDC, OAuth2, SCIM and how they translate to enterprise customer value. Proven track record shipping enterprise identity features (SSO, ReBAC, provisioning, admin UX). Ability to influence and rally cross‑functional stakeholders to deliver outcomes fast. Platform mindset — build for scale now, not patch later. Bonus: experience in healthcare, regulated industries, or enterprise SaaS infra. What you would have achieved after 6 weeks Shipped an MVP SSO integration for a major health system and iterated based on IT admin feedback. Drafted a product brief for role hierarchies and advanced admin capabilities that got both Eng and Design excited. Shadowed a hospital IT team to see first‑hand how identity controls affect clinician onboarding. Zero‑based a strategy doc outlining Heidi’s identity vision and 2‑quarter roadmap. Jumped into a customer call to unblock a provisioning edge case and closed the loop quickly with Eng. What we believe in Live Forever — Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership — Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster — Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better — Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Why you will flourish with us