Strategy & Operations Manager

About Amber Amber is an entirely new way of thinking about buying, banking and selling energy – where home energy technology works to put money back in customers’ pockets and accelerate the renewable energy transition. Everything we build is about making that possible and putting traditional retailers in the shade.We believe the cheapest, fastest and most rewarding way to reach 100% renewables is to automate the growing wave of home batteries and EVs. Customers get direct access to the real‑time wholesale electricity price and the technology to shift energy usage to the times when cheaper renewables are available in the grid and exported to the grid at times when the price they can be paid for it is highest.We are backed by Australia’s leading VCs (including Square Peg Capital, Main Sequence Ventures, Rubio Impact Ventures, and Breakthrough Victoria), impact‑focused investors and individuals, and most recently by Commonwealth Bank, NRMA, Gentrack and ETF Partners (UK/Europe based).We are growing rapidly and have thousands of customers who love what we are doing and a great product that will play a significant role in driving Australia and the world towards a renewable future.We’re now at a critical moment in taking the business to real scale as we disrupt a huge market for the better. You’d be a part of a rapidly growing team of over 175, with expertise across energy, technology, marketing, and operations. We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.Amber for Batteriesunlocks more value for homeowners with batteries, driving down their energy bills and their payback periods. By storing energy when it’s cheap and exporting it to the grid for wholesale feed‑in rates of up to $19/kWh, Amber’s software is completely changing the economics of home batteries and accelerating the energy transition.Amber for EVs is our EV smart charging solution that helps EV owners save on their charging costs by using more cheap, renewable energy – whether that’s their own excess solar energy, or renewable energy that’s abundant in the grid. In 2025, we are kicking off development of our game‑changing vehicle‑to‑grid technology. About the Role At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long‑term success.Want to help improve the environment by shifting Australia and the world’s energy usage towards renewables?We’re looking for a Strategy & Operations Manager to join our growing S&O team.You’ll be a core member of our strategy and operations team, reporting to the Senior Strategy & Operations Manager.We’re looking for an analytical and strategic individual who is excited about applying their exceptional problem‑solving skills to help scale our operational capabilities. You’ll be working closely with senior members of the operations, product and technology teams as well as collaborating with other teams (both internal and external) to drive meaningful change to our customer's end‑to‑end experience. Key Responsibilities Support the COO and senior members of the operations team in identifying the largest opportunities for automation and efficiency gains Collaborate closely with Customer Support to ensure our systems and processes enable the team to deliver the best possible customer experience – fast, accurate and consistent every time Work with our product and technology teams to automate and streamline key workflows for internal teams Identify and execute on opportunities to drive more self‑service (eg AI, FAQs, self‑service features) Partner with operations and finance teams to identify key areas of financial leakage and plug those gaps Deliver end to end key strategic projects from initiation to execution (eg bill smoothing product) Support the management of our key third‑party partners and vendors Key Requirements 4+ years of experience in strategy consulting or similar (strategy & operations) role at a start‑up Strong analytical and problem‑solving skills Proficiency in SQL (comfortable querying and manipulating data to support analysis and decision‑making) Excellent written, verbal and in‑person communication skills Proven ability to work cross‑functionally, building and maintaining trust with internal stakeholders Bachelor’s degree or equivalent Entrepreneurial spirit that thrives in a fast‑paced environment, deals well with ambiguity and focuses on driving impact High attention to detail Nice to haves Prior experience at an early/growth stage startupStrong quantitative background (eg science, engineering)You’re passionate about technology, energy and/or the environment Hiring Process A screening interview with our talent team A chat with 2 members of the Strategy & Operations team A live case study interview with Senior Strategy & Operations Manager and COO A final chat with our COO Benefits Be part of a growing technology start‑up that will shape the future of renewable energy in AU and globally Flexible working hours with provision for regular work from home arrangements Competitive salary and equity Annual Learning & Development budget to support your personal growth Exciting office location in the CBD Equitable gender‑neutral parental leave policies An external Employee Assistance Plan for mental health support How to Apply Please include your CV and cover letter. Please answer the following question in your cover letter: What is the best customer experience you have ever experienced and why? $120,000 - $150,000 a year Salary is quoted excluding superannuation. All roles at Amber include employee stock options over and above the base salary and superannuation. This is a full‑time role to be based ideally from Melbourne , but we are also open to considering the right candidate anywhere within Australia . We have an office in the Melbourne CBD , where we work flexibly between the office and home . For those based in Sydney, catch up in a co‑working space every now and then, and rest of the locations in Australia work from home . We expect to remain Melbourne based but maintain flexibility between the office and WFH. If this kind of work gets you excited, we'd love to hear from you We know that no one ticks every single box in a job description, and that’s okay. If this role excites you and you feel you could bring value, we would love to hear from you even if your experience doesn’t line up 100% with the list above. At Amber, we believe diverse teams create the best ideas and outcomes. We welcome people from all walks of life and especially encourage applications from underrepresented groups. We are committed to creating an environment where everyone has equal opportunity to thrive regardless of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, or disability. We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team. Applications will be accepted only from candidates already based in Australia, preferably Melbourne with full working rights Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible. No recruitment agencies please. We’ve got this Thank you.