Senior Service Designer, Accounts

Company Description Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones. Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark. Job Description Lead service design and research for Nine’s new Consumer Platform, which will unify user experiences across all digital products (identity, subscriptions, payments, etc.) to drive audience engagement and growth. You’ll sit within the Publishing team, collaborating closely with Product and Engineering. Your role involves strategic design and delivery, leading research to define user needs and business goals, creating key service artifacts (blueprints, maps), and mentoring the team on human-centered methodologies. What you’ll be doing Lead service design and research for a new Consumer Platform to create unified user experiences across Nine’s digital products (identity, billing, personalization, etc.). Co‑design and drive delivery, working at both a long‑term strategic and detailed solution level. Lead qualitative and quantitative research to define user needs, operational realities, and commercial objectives. Create and maintain essential service artifacts (blueprints, ecosystem maps) to clarify direction across diverse brands and systems. Apply human-centered methodologies, collaborate with product designers to enhance end-to-end UX, and mentor others in service design. What we’re looking for 6+ years of Service Design experience or a similar role, with a strong portfolio showcasing impactful solutions. Ability to lead complex, service design projects from concept to launch. Proficiency in service design tools like blueprinting, journey mapping, and prototyping. Strong leadership, facilitation, and collaboration skills to influence cross-functional teams. A proactive, strategic, and results-oriented approach thriving in fast-paced environments. How we work At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process – just ask the Talent Acquisition team. Our employee benefits include 18 weeks paid parental leave with no distinction between primary and secondary carers. Access to 'Employee Exclusives' program – a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks. Digital newspaper subscription to our mastheads. Annual gift voucher for Stan subscription. More info at Nine Careers. Our Commitment to Diversity and Inclusion We’re committed to a safe, respectful and inclusive Nine. From day one, you’ll be encouraged to bring your whole self to work and will be supported to perform at your best. We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply. Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia. #J-18808-Ljbffr