Desktop Support Officer

vor 2 Wochen

Shire Of WyndhamEast Kimberley, Österreich Centorrino Technologies Vollzeit

Desktop Support Officer – Melbourne Centorrino Technologies (CT) is a community that goes beyond expectations. We have been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. Base pay range A$60,000.00/yr - A$70,000.00/yr Responsibilities Ensuring the smooth day‑to‑day operations of the customer’s operations Developing a friendly bond with customers and being personable with end‑users Collaborating with colleagues to determine any processes that require improvement or can be handled more efficiently Seeking customer feedback on performance and taking an active approach to continuously improve results Identifying problems or requests which don’t have an existing process and collaborating with peers to develop and implement one Ensuring documentation and procedures are always up to date Taking ownership of day‑to‑day technology issues and dealing with external 3rd‑party organisations Collaborating with peers in other teams across the business to ensure a successful outcome for the customer What You'll Bring A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices A keen interest in technology and a strong desire to ensure that all technology is functioning optimally Effective communication skills when troubleshooting technical issues, staying calm and articulating clear explanations and preventative measures A positive attitude and can‑do mindset, fostered by a proven track record of helping others resolve technical issues Excellent verbal and written communication skills, enabling effective communication with a wide range of stakeholders Flexibility in handling unusual situations, such as staying back later or adjusting work schedules to accommodate out‑of‑the‑ordinary circumstances Working hours: 7am-3:30pm Benefits Extensive training and development opportunities for continual growth as part of your career planning Extensive discounts and benefits to maximise your money Choice of your IT equipment to maximise your success and access to cost‑price tech for your personal needs Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture Legal & Compliance Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required. Seniority level Associate Employment type Full‑time Job function Other Industries IT Services and IT Consulting #J-18808-Ljbffr

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