Administration Officer

Administration Officer Join to apply for the Administration Officer role at Ecovantage At Ecovantage, we’re proud to be one of Australia’s leading Accredited Certificate Providers (ACPs), driving meaningful change through energy efficiency and decarbonisation initiatives. Our mission is to make complex energy efficiency policy simple and actionable for our partners, and in turn empower businesses and homeowners to reduce emissions, cut costs, and contribute to a sustainable future. The Role We are currently seeking a full-time Administration Officer to join our Commercial Services team. This position is part of the Commercial Services Team and is responsible for the administration tasks related to the delivery of Ecovantage’s certificate creation and professional services. The role ensures an organized and smooth experience for prospective, new and existing clients, providing administrative support, ensuring documentation is accurate and compliant, and handling enquiries from both internal and external stakeholders. Administrative Officer handles inbound enquiries from prospective clients, which are then assigned to the appropriate internal personnel. The role will be based in one of our offices in North Sydney (NSW), Maroochydore (QLD) or Adelaide (SA) and will report directly to the General Manager based in Maroochydore. What You’ll Do Provide comprehensive, accurate, and timely administrative support, ensuring confidentiality is maintained. Contribute to research and compilation of documents, reports and submissions. Maintain data and records within Ecovantage’s CRM to allow for accurate and live reporting within the system. Perform data entry at ad hoc and defined intervals to support routine business processes. Assist clients by providing timely responses to compliance queries on request, and help smooth the processing of certificate projects. Answer incoming phone calls from prospective partners, provide preliminary information, and collect their company details prior to assigning them to an Account Manager. Handle onboarding of new companies and maintain contractor document records. What We’re Looking For Experience with a previous Accredited Certificate Provider (ACP) is encouraged. More than 2 years of experience in a similar administrative role. Broad product knowledge of energy efficiency products and renewable energy products, highly desirable. Experience creating process maps, writing documentation and document control. Strong computer competency, including intermediate Microsoft Office skills, especially Microsoft Excel or Google Documents. Initiative, problem‑solving and autonomous work skills. Excellent multitasking ability. Customer‑service skills and practices. Strong written and verbal communication skills displayed with confidence. High attention to detail and a proactive work approach. Why Join Ecovantage? Be part of an ISO‑certified organisation making a real environmental and social impact. Work with a passionate, collaborative team in a growing industry. Enjoy hybrid work arrangements, professional development opportunities, and a culture that values sustainability, integrity, and proactivity. We Offer A competitive salary based on skills and experience. Hybrid business – work from home 1–2 days per week. A Rostered Day Off (RDO) after completion of the probationary period, either fortnightly or monthly. A collaborative work environment with a supportive team passionate about sustainability and the environment. Employee Assistance Program for you and your family. Diverse and inclusive culture. How To Apply To apply for this position, a cover letter is required together with your resume, outlining your experience and reasons for applying for this role as part of your application. Only candidates who have submitted a cover letter with their resume will be considered for interview opportunities. To be eligible for this role you must have current work rights in Australia. We will progress with applications as they come through. We reserve the right to take this advert down at any stage and may close the recruitment process early if we find the right candidate. A note to recruitment agencies: We politely ask that you refrain from submitting unsolicited resumes. The Company Ecovantage are experts in energy auditing, certificates, engineering and schemes. Ecovantage specialise in sustainable energy management and auditing for commercial and industrial organisations, and small to medium enterprises, enabling energy efficiency incentives for all Australians. As one of Australia’s oldest, largest and most versatile Accredited Certificate Providers, Ecovantage provides clients access to all federal and state energy certificates. Their accredited services range from strategic consulting and scheme compliance, to the recommendation of incentivised energy‑saving technologies, all providing a financially viable path to a more sustainable future. Ecovantage’s team offers Energy Audits and Assessments, NABERS ratings, carbon neutral certification through Climate Active, Measurement & Verification services, as well as in‑house compliance, certificate generation and trading for all Australian Carbon Credits, Renewable Energy Certificates and White Certificates. Established in 2007, Ecovantage is proud to be certified Climate Active carbon neutral for its business operations, and has passionate employees across its offices in Victoria, South Australia, New South Wales and Queensland. 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