AI & Automation Consultant

Get AI-powered advice on this job and more exclusive features. We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world Who Are We? Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organisations around the world. Why Join the A-Team? Enjoy a weekly pay run – TGI Thursday’s International and interstate travel opportunities Grow your career Employee referral bonus Work flexibly with our hybrid working environment 900 promotions given each year As an AI and Automation Consultant, you will be a client‑facing and hands‑on contributor responsible for identifying, developing, and implementing AI and automation solutions that deliver measurable efficiencies across both client environments and internal operations. While based in the Melbourne office, you will regularly travel to client sites and delivery locations to support the delivery of our consulting offering. This includes working directly with clients to assess, document, and optimise systems and processes, using Acquire Intelligence’s consulting framework to guide delivery. You will be responsible for producing high‑quality consulting reports, presentations, and detailed workflow and process documentation to support findings and recommendations. You will also contribute to internal transformation initiatives. You must be technically capable, commercially aware, and confident engaging with senior stakeholders. You will represent Acquire Intelligence professionally on site with clients while being comfortable working at a detailed level within systems and operational workflows. Identify, qualify and close mid‑market and enterprise opportunities for Remote Teams & Co‑Sourcing. Key Responsibilities Identify opportunities for AI and automation within client environments and internal operations, and propose practical, innovative solutions. Apply a strong understanding of business software, system integration, and process improvement to assess, document, and optimise current‑state processes. Prepare and present recommendations to internal stakeholders and external clients, clearly articulating both technical and non‑technical findings and options, including vendor selections where applicable. Develop consulting deliverables including presentations, solution designs, workflow and process documentation, and end‑of‑engagement reports. Stay current with emerging AI and automation technologies, tools, and trends to inform solution design and delivery. Collaborate with external technology partners and internal teams to implement approved recommendations, ensuring smooth integration with business systems and operations. Measure and report on the impact and effectiveness of implemented solutions, making iterative improvements where necessary to maximise value. Support internal transformation initiatives and contribute to the development of Acquire Intelligence’s consulting frameworks and methodologies. Undertake other related duties or initiatives as assigned. What You’ll Bring Proven hands‑on operational experience in CX and/or business process environments, with a deep understanding of how workflows and systems operate in practice. Entrepreneurial mindset, value individuals who have taken initiative to launch a business, lead a department, or drive transformation from the ground up. Demonstrated passion for AI, automation, and business efficiency, someone who actively follows emerging trends and technologies and applies them with purpose. A natural problem solver who thrives on understanding how things work and finding smarter, faster, more effective ways to improve them. Confident communicator with the presence and professionalism to engage clients, lead discussions, and present solutions to both technical and non‑technical audiences. Highly driven, fast‑moving, and adaptable, with a strong bias for action and a proactive, solutions‑oriented attitude. Experience in consulting or client‑facing roles is welcome but not essential — we prioritize mindset, capability, and outcomes over job titles. What Success Looks Like Strong alignment with Acquire’s core values and culture Successful delivery of AI and automation initiatives that result in measurable operational improvements for clients and internal stakeholders High levels of client satisfaction and confidence in the value delivered through consulting engagements Clear, professional communication and effective collaboration across cross‑functional teams and with clients Demonstrated ability to educate stakeholders on AI concepts, technologies, tools, and practical outcomes Ongoing engagement in learning and applying the latest advancements in AI, automation, and process improvement Full compliance with company policies, client requirements, and applicable laws and regulations Active contribution to a culture of innovation, ownership, and continuous improvement Our Values Curious and Clever : Smart questions spark smart solutions. Entrepreneurial Energy : Think like an owner. Solve like a founder. Fast with Intent : We move fast and deliver real results. Laugh and Learn : We don’t take ourselves too seriously, just our results. What are you waiting for? Come for a career, stay for the fun Join the A-Team and experience the A-Life #J-18808-Ljbffr