AI & Automation Consultant

AI & Automation Consultant page is loaded## AI & Automation Consultantlocations: Melbournetime type: Full timeposted on: Posted Todayjob requisition id: R11558We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence.Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organisations around the world.Come for a career, stay for the fun* Enjoy a weekly pay run – TGI Thursday’s* International and interstate travel opportunities* Grow your career* Employee referral bonus* Work flexibly with our hybrid working environment* 900 promotions given each year**A Glimpse into Your New Role**As an AI and Automation Consultant, you will be a client-facing and hands-on contributor responsible for identifying, developing, and implementing AI and automation solutions that deliver measurable efficiencies across both client environments and internal operations. While based in the Melbourne office, you will regularly travel to client sites and delivery locations to support the delivery of our consulting offering. This includes working directly with clients to assess, document, and optimise systems and processes, using Acquire Intelligence’s consulting framework to guide delivery.You will be responsible for producing high-quality consulting reports, presentations, and detailed workflow and process documentation to support findings and recommendations. You will also contribute to internal transformation initiatives.You must be technically capable, commercially aware, and confident engaging with senior stakeholders. You will represent Acquire Intelligence professionally on site with clients while being comfortable working at a detailed level within systems and operational workflows.Identify, qualify and close mid-market and enterprise opportunities for Remote Teams & Co-Sourcing.**Key Responsibilities*** Identify opportunities for AI and automation within client environments and internal operations, and propose practical, innovative solutions.* Apply a strong understanding of business software, system integration, and process improvement to assess, document, and optimize current-state processes.* Prepare and present recommendations to internal stakeholders and external clients, clearly articulating both technical and non-technical findings and options, including vendor selections where applicable.* Develop consulting deliverables including presentations, solution designs, workflow and process documentation, and end-of-engagement reports.* Stay current with emerging AI and automation technologies, tools, and trends to inform solution design and delivery.* Collaborate with external technology partners and internal teams to implement approved recommendations, ensuring smooth integration with business systems and operations.* Measure and report on the impact and effectiveness of implemented solutions, making iterative improvements where necessary to maximise value.* Support internal transformation initiatives and contribute to the development of Acquire Intelligence’s consulting frameworks and methodologies.* Undertake other related duties or initiatives as assigned.**What You’ll Bring*** Proven hands-on operational experience in CX and/or business process environments, with a deep understanding of how workflows and systems operate in practice.* Entrepreneurial mindset, value individuals who have taken initiative to launch a business, lead a department, or drive transformation from the ground up.* Demonstrated passion for AI, automation, and business efficiency, someone who actively follows emerging trends and technologies and applies them with purpose.* A natural problem solver who thrives on understanding how things work and finding smarter, faster, more effective ways to improve them.* Confident communicator with the presence and professionalism to engage clients, lead discussions, and present solutions to both technical and non-technical audiences.* Highly driven, fast-moving, and adaptable, with a strong bias for action and a proactive, solutions-oriented attitude.* Experience in consulting or client-facing roles is welcome but not essential — we prioritize mindset, capability, and outcomes over job titles.**What Success Looks Like*** Strong alignment with Acquire’s core values and culture* Successful delivery of AI and automation initiatives that result in measurable operational improvements for clients and internal stakeholders* High levels of client satisfaction and confidence in the value delivered through consulting engagements* Clear, professional communication and effective collaboration across cross-functional teams and with clients* Demonstrated ability to educate stakeholders on AI concepts, technologies, tools, and practical outcomes* Ongoing engagement in learning and applying the latest advancements in AI, automation, and process improvement* Full compliance with company policies, client requirements, and applicable laws and regulations* Active contribution to a culture of innovation, ownership, and continuous improvementWith a diverse global team working together, we proudly embrace and live by these shared values:* **Curious and Clever:** *Smart questions spark smart solutions.** **Entrepreneurial Energy:** *Think like an owner. Solve like a founder.** **Fast with Intent:***We move fast and deliver real results.** **Laugh and Learn:** *We don’t take ourselves too seriously, just our results.****Come for a career, stay for the fun***Join the A-Team and experience the A-LifeAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. 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