Customer Service Manager
Vor 3 Tagen
Full-Time | Hospitality Tech | Growing Start-Up Join the Food Tech Revolution at EatClub EatClub is one of Australia’s fastest growing tech companies backed by iconic chef Marco Pierre White and trusted by thousands of restaurants across Australia and the UK. Our mission is simple:Help restaurants fill empty tables. Help diners discover last‑minute dining deals. Help the hospitality industry thrive. With more than 2 million diners on the app and rapid global expansion, we are building something special and exceptional customer support sits at the heart of it. We don’t just answer questions. We build genuine connections, create memorable experiences, and make our users feel part of our journey. If you are a hands‑on leader who loves coaching, culture building and delivering standout customer service, this role is for you. The Role We are looking for a Customer Service Manager to lead and elevate our global support function. You will manage a remote team across the Philippines and Nigeria while supporting our AU and UK markets during peak dining times. This is a dynamic, hands‑on leadership role where you will guide daily operations, mentor the team, set communication standards and ensure our users receive exceptional service every time. Evening and weekend responsiveness is required due to peak dining hours. This role suits someone who thrives in a fast paced environment. What You Will Be Doing 1. Lead and Inspire the Team Build strong relationships with offshore support teams Lead by example with high quality communication and customer care Foster a positive, supportive team environment Keep the team connected and engaged through regular check‑ins and activities 2. Own Daily Customer Operations Manage support queues across email, chat and phone Monitor response times during peak AU and UK hours Handle escalations and ensure timely resolutions Adjust shifts to maintain solid service coverage 3. Coaching, Training and Growth Run regular one‑to‑ones and expectation setting sessions Support training on communication, product knowledge and processes Identify team members ready for new responsibilities 4. Improve Processes and Quality Identify recurring issues and recommend improvements Work with the Support Operations Manager to refine workflows Ensure processes are followed and kept up to date Uphold a consistent tone across all markets Coach the team on clarity, empathy, structure and professionalism What We Are Looking For Experience as a Customer Service Manager, Team Leader or Supervisor Strong communication skills and ability to coach and inspire Hands‑on leadership style and willingness to lead from the front Experience guiding remote teams Availability to work evenings and weekends when required Extra points if you have Experience managing offshore teams Hospitality, marketplace or food tech background Familiarity with CRMs and support tools Why You Will Love EatClub Join a fast growing Australian start‑up expanding across the UK and AU Recently raised 18.2 million in funding Real career progression and leadership growth opportunities Work with a supportive, collaborative leadership team Staff discounts and dining vouchers to enjoy through EatClub Your work has immediate impact in a fun, energetic environment Ready to Apply? If you are passionate about leading great teams and delivering outstanding customer experiences, we would love to hear from you. Apply now and help us shape the future of hospitality. #J-18808-Ljbffr
-
Group Product Manager
vor 4 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitGroup Product Manager - Service NSW Digital Services Join to apply for the Group Product Manager role at NSW Department of Customer Service. Base pay range A$162,296.00/yr - A$195,248.00/yr Key details Grade: SNSW Grade 11/12 – A$162,296 to $195,248 Employment: 2 ongoing full‑time positions Location: Haymarket, Gosford or Parramatta – hybrid with 2...
-
Customer Service Representative
vor 3 Wochen
Council of the City of Sydney, Österreich Service Today VollzeitWe’re excited to be expanding our friendly and supportive team and are looking for a Customer Service Representative to join us at our Revesby office. If you’re a customer service superstar who thrives in a dynamic, people-focused environment, we’d love to hear from you! At Service Today, we’re proud to deliver premium residential Plumbing, Electric,...
-
Network Services
vor 3 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitNSW Department of Customer Service – Sydney NSW Grade: 7/8Salary range: $113,574- $125,720 + superDuration: 12 monthsLocation: Hybrid, with attendance to Sydney McKell office Tuesdays and Thursdays each week, or other approved offices as per team requirements An exciting ongoing opportunity has arisen for a NetworkServices and Operations Officer to join...
-
Customer Service Manager
Vor 3 Tagen
Council of the City of Sydney, Österreich Fluidra VollzeitAbout Fluidra Fluidra Group Australia is a global leader in the pool and wellness industry, delivering innovative products and outstanding customer experiences. With a strong portfolio of trusted brands, we pride ourselves on our commitment to excellence, teamwork, and continuous improvement. About the Role Reporting to the National Customer Experience...
-
Customer Service Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Quality Centre Foods Services VollzeitQuality Centre Foods Services – Auburn NSW Quality Centre Food Services is located in Auburn NSW and has been importing premium Italian food and products to the Australian market since 1994. Over the past 30 years, we have built a reputation as Sydney's Premier Food Distributor, offering the best quality products supported by exceptional service. As our...
-
Customer Service Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Splend VollzeitAbout Us At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership. But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading...
-
Customer Service Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Cabra Bowls VollzeitJoin one of Western Sydney’s most dynamic clubs! Cabra Bowls, located in the heart of Cabramatta, is part of the growing Cabra Bowls Group (including Bundeena Community & Services Club and Club Malua). With 15,000+ members. We’re proud to deliver exceptional service and a true community experience. We’re on the lookout for an experienced, hands‑on...
-
Customer Service Manager
Vor 3 Tagen
Council of the City of Sydney, Österreich HMPS VollzeitWe're searching for a dedicated Customer Service Manager to join our team located in Heidelberg West and deliver outstanding service in every customer interaction. Are you passionate about delivering exceptional customer service and leading a high‑performing team? HMPS is seeking an experienced Customer Service Team Manager to oversee our national customer...
-
Customer Service Representative
vor 3 Wochen
Wingecarribee Shire Council, Österreich Department of Customer Service VollzeitAbout the opportunity If you are passionate about working in a customer centric team, delivering positive face to face customer service experiences and enjoy working in a fast‑paced environment, this could be the right role for you. You will deliver exceptional customer service through provision of driver license tests and other Agency Customer Service...
-
Portfolio Manager
Vor 3 Tagen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitNSW Department of Customer Service provided pay range Base pay range A$149,739.00/yr - A$173,174.00/yr Portfolio Manager Employment Type: OngoingLocation: Sydney with flexible/hybrid working arrangements available across NSW, with travel to Sydney metro locations required from time to timeGrade: Clerk Grade 11/12Salary Range: $149,739 to $173,174 base salary...
