Key Account Manager – Own the Partnerships,

Key Account Manager – Own the Partnerships, (In Office Role) Key Account Manager – Own the Partnerships, Drive the Growth You turn great relationships into long-term wins. If you love being the trusted point of contact, aligning internal teams, and delivering results that customers feel and numbers prove—you’ll thrive here. We’re a proud division of MJ&J Food Group, serving Australia’s foodservice market with reliability, respect, and a relentless focus on customer experience. You’ll join a tight, collaborative team that backs each other, communicates clearly, and celebrates operational excellence. Your work will directly influence how our strategic accounts grow, perform, and stay delighted. The impact you’ll make Be the go-to for our highest‑value accounts—building trust, mapping growth plans, and turning insights into action. Lift performance across pricing, product penetration, and service metrics (including DIFOT), ensuring customers feel the consistency. Connect the dots between Sales, Customer Service, Accounts Receivable, and Operations, so issues are resolved quickly and opportunities aren’t missed. Bring the market to us —track competitor moves, new products, and customer needs to keep our offering sharp and relevant. Show up with solutions —from activation, proactive comms, you’ll keep momentum high. What you’ll do, day to day Systematically service a portfolio of key accounts to meet agreed performance targets. Develop and present sustainable, profitable pricing structures that deliver customer value and business growth. Maintain accurate customer pantries and ensure effective product coverage aligned to classification and DIFOT metrics. Respond promptly to inquiries and escalates issues with clarity; you know who to loop in and how to keep stakeholders aligned. Partner with suppliers and end‑user reps to support joint calls, promotions, and product activations. Work closely with Customer Service to keep communication tight, and with Accounts Receivable to resolve discrepancies and support debt management. Prepare and contribute to monthly account reviews, reporting decks, and pipeline updates for internal stakeholders. What you bring Proven Key Account Management experience (foodservice/QSR exposure is a plus). Excellent communication, negotiation, and relationship skills —you listen, influence, and follow through. Strong sales planning and time management; you’re structured and keep your promises. High attention to detail with the ability to pivot when the unexpected hits. Confident across Microsoft Office (Excel, PowerPoint, Word, Outlook). Understanding of compliance in a food environment—HACCP, OH&S, and company guidelines. What success looks like here Your accounts experience clear, consistent communication and fast issue resolution. Pricing, penetration, and service metrics trend upward—and customers notice. Internal teams say you make their jobs easier because you coordinate effectively and share actionable insights. Supplier activations and presentations translate into measurable lift . Reviews and reporting are on time, accurate, and decision‑ready. The perks Discounts on food & other exciting perks A respected, growing business where your work is visible and valued. A supportive team culture that emphasises collaboration and accountability. The autonomy to shape your accounts and the backing to execute smart ideas. Ready to lead the conversation? If you’re excited to build partnerships that last and results that matter, we’d love to hear from you. Apply now with your CV and a short note on the best customer relationship you’ve ever built—and how you did it. #J-18808-Ljbffr