Data & Operational Processes Specialist

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia? With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities. About You The Data & Operational Processes Specialist will be responsible for supporting Settlement and Youth Services Leadership with collecting and reporting on data, liaising with internal teams (Data Team, Impact & Insights) as well as ICMS team (database) to improve data collection & meet contractual requirements. Additionally, support is to be provided with creating, reviewing and updating processes and manuals in support of the improved settlement service delivery. The role involves extracting and analysing data from the ICMS (Salesforce) to support reporting for the SETS and YTS programs, working closely with ICT/ICMS, Data, Impact & Insights teams, and program leadership. The successful candidate will support ongoing improvements to the client management system, act as a key liaison to streamline workflows, and contribute to developing the settlement and youth division operational manual. Responsibilities also include providing administrative support—such as managing correspondence, scheduling, meetings, and travel and maintaining strong stakeholder relationships while helping drive organisational goals and process improvements. Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success. Tertiary qualifications in Community and Human Services, Social Work or relevant Discipline Strong skills in Microsoft applications (Word, Excel, Power BI etc.) and experience & skills across a range of applications including client records management systems such as Salesforce. Excellent time management, organisational, prioritisation skills and ability to manage competing demands Highly developed interpersonal and communication skills including strong written skills and ability to convey information clearly Strong problem-solving skills and a proactive approach Ability to work effectively and collaboratively in a team environment, as well as ability to work autonomously High attention to detail and a commitment to accuracy as well as demonstrate a high level of discretion when handling sensitive information Experience working with culturally diverse people/communities and 3 years equivalent experience and/or Tertiary qualification in or relevant discipline would be highly desirable About Us Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally. About our Benefits Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight; Access to in-house training and learning opportunities for professional development and growth. Access to our inhouse wellbeing programs Working alongside professional and dedicated team members all wanting to make a difference in our communities About our Recruitment Process SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. Our Commitment to Diversity SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability. To Apply If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. If you would like more information on the recruitment process, please contact the talent acquisition team at ******@ssi.org.au or ****@ssi.org.au or call us at *** A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future. SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience. #J-18808-Ljbffr