Customer Service Representative

vor 2 Wochen

Council of the City of Sydney, Österreich Superior Food Services Vollzeit

Superior Food Services is an Award-winning market leader in Food Service distribution. We pride ourselves on being at the forefront of customer service excellence and providing valued offerings to our customers. Due to the continual growth of our organisation, we are actively seeking applications for our next Customer Service superstar to join our Sydney branch based in Ingleburn. About the role Reporting directly to the Customer Service Manager, this full-time position requires you to have a proven background in customer service and sales administration. You will be responsible for providing premium service levels to our valued customers The role will require the following Accurate processing of inbound customer orders via phone, email, web, fax. Keying in customer orders - Data entry Creating and processing orders Build sustainable relationships with customer accounts through open and interactive communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Advise customers of our diverse product range and price trends. General filing, data entry, faxing, and photocopying Ad-hoc administrative tasks as and when required All about you Prior experience working as a Customer Service Specialist in a busy customer service environment preferably food service or FMCG industry. Customer orientation and ability to adapt/respond to different types of characters. Great attention to detail Excellent communication and interpersonal skills with great phone manners. Ability to multi-task, prioritise, and manage time effectively. Proficient in using MS Office. What we can offer Competitive hourly rate A friendly, supportive team in a fast-growing national company Genuine career progression, grow your career with us. Long-term job security in a stable industry Generous employee discounts on Superior Food Services products Access to WHEREFIT discounts (health, fitness, and wellness perks) Employee Assistance Program (EAP) 12 weeks of gender-neutral paid parental leave for primary carers. Free on-site parking If you would like to join a dynamic team and be a part of our growing success story, then apply via the link below. Due to the volume of applicants, only successful applicants will be contacted. We thank you in advance for considering us as an employer of choice. The successful candidate will be required to undertake a successful National Police Check. We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace. Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr

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