Growth & Member Experience Manager

Why you’ll love working with us Believe fitness should feel fun, inclusive, and motivating — never intimidating Want to be part of a local success story, not a faceless franchise Are excited by innovation — we’re building a category‑leading Fitness & Wellness experience, and digitising our services and investing new facilities, equipment. Value freedom and ownership — we back our team to try, test, and lead We share our success and offer bonus and incentive programmes. Position Overview The Member Experience & Sales Manager is the engine behind our growth and our culture. This role blends people leadership, sales execution, and community engagement to drive acquisition, retention, and lifetime value across our member base. You’ll lead a high‑energy team, own the sales funnel, elevate the service experience, and bring our brand to life through every touchpoint. Key Responsibilities Own the member acquisition strategy — lead generation, tours, referrals, follow‑ups and onboarding Train and coach the sales team to deliver consistent, high‑converting, values‑led interactions Build and optimise sales systems and campaigns with support from our Marketing Assistant Track performance and conversion metrics daily — you’re as comfortable with KPIs as you are on the gym floor Deliver strategic input into membership offers, pricing tiers, and value‑add services (e.g. Recovery & Wellness) Member Experience & Retention Champion the end‑to‑end member journey — from first hello to long‑term loyalty Create and implement retention initiatives, check‑ins, onboarding pathways, and “surprise and delight” moments Proactively review member feedback, usage patterns, and churn indicators to drive improvements Partner with the Wellness and Fitness teams to align services with member needs and goals Community, Culture & Communication Be the face of JF247: warm, approachable, and plugged into our community Run club events, challenges, and engagement activations that bring people together Oversee all outbound communication — EDMs, signage, announcements, socials — ensuring it’s on‑brand and impactful Build relationships with local businesses and community partners to increase club visibility and goodwill Team Coaching & Culture Lead, mentor, and inspire our front‑of‑house, membership, and marketing teams Create an environment of performance, positivity, and ownership Provide coaching, onboarding, and development plans to grow your people and build future leaders Who you are A proven team leader with 3–5 years’ experience in fitness, wellness or hospitality. Member driven at your core A natural relationship builder who thrives in a people‑first, community‑driven environment A sales‑savvy operator who loves the numbers, hits goals, and knows how to motivate others to do the same Obsessed with delivering stand‑out service and creating memorable customer journeys Tech‑comfortable and data‑aware — you can navigate CRM systems, marketing platforms, and dashboards with ease Free JF247 membership + family discounts Pathway to full‑time and career progression into sales or leadership Paid birthday leave + regular team socials Discounts on supplements, café items, and wellness services Work with a fun, motivated team who truly care about members Application Process Interested candidates should submit their resume and a cover letter through Seek detailing their relevant experience and passion for the fitness industry. Seniority level Mid‑Senior level Employment type Full‑time Job function Business Development and Sales Location Brisbane, Queensland, Australia #J-18808-Ljbffr