Customer Adoption Manager
Vor 3 Tagen
Customer Adoption Manager Join to apply for the Customer Adoption Manager role at Plexus We are Plexus, a fast‑growing global legal‑tech business in an industry that is still at the early stages, and we’re on a mission to transform the value of legal services. Our innovative products are already loved by over 200 of the world’s leading brands including L’Oréal, Woolies, Coca‑Cola, Lion and Nike. As we continue to grow our position in legal tech, we have big plans for our products' future, incorporating AI to drive further growth and innovation. Plexus people are relentlessly curious and dedicated to challenging the status quo. We are client obsessed, we believe in being the best version of ourselves, we start with a growth mindset and positive intent. We set the bar high, are outcome‑focused and avoid anything that gets in the way of achieving great results. We embrace change, as there are no maps for our journey ahead. This is an exciting opportunity for those who thrive in a dynamic and evolving environment. Role This role will focus on delivering exceptional implementation experiences, driving customer adoption, and ensuring the success of customised solutions for our clients. If you are a proactive, detail‑oriented professional with a passion for problem‑solving and process improvement we would love to hear from you Responsibilities Drive adoption and re‑adoption: Deliver structured onboarding, training sessions, and re‑engagement plans tailored to client needs. Monitor success and risks: Track key milestones, spot friction points early, and take proactive steps to support adoption. Facilitate cross‑functional delivery: Collaborate closely with Product, Sales, and Customer Success to streamline rollout. Level‑up internal practices: Continuously improve our playbooks, feedback loops, and internal workflows to scale impact. Background 3+ years of experience in onboarding or customer success – ideally in SaaS or enterprise tech. Strong project and stakeholder management skills with a natural bias for execution. Confident communicator and facilitator, comfortable leading change in complex organisations. Commercial mindset and customer‑first approach. Bonus: Background in legal‑tech, GRC, or other enterprise software rollouts. Success Metrics 85%+ customer adoption milestone achievement. 80%+ re‑adoption success rate for at‑risk accounts. Why Plexus? Take ownership: Manage processes and influence our growth goals. Work at pace: We’re a growth start‑up so we can build and iterate quickly. Create difference: Identify and implement positive change. Key role, massive impact: Be a key advocate and champion for us in the market. Grow with us: Own your career path and influence Plexus’ future. Mentorship matters: Learn from a supportive and experienced manager. Hybrid work model: Three days in, two from wherever Career development: Many of our team members have been promoted from within. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Consulting, Customer Service, and Project Management Industries Technology, Information and Internet Plexus is an equal opportunity employer. We welcome and encourage applications from all backgrounds, communities and industries, and are committed to having a diverse team who, together, will kick huge, exciting and impactful goals. #J-18808-Ljbffr
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Customer Adoption Lead — SaaS
Vor 3 Tagen
City of Melbourne, Österreich Plexus VollzeitA fast-growing legal-tech company in Melbourne seeks a Customer Adoption Manager to enhance implementation experiences and drive customer adoption. The ideal candidate brings over 3 years of experience in customer success within SaaS or tech sectors, showcasing strong project management, stakeholder management, and communication skills. This full-time role...
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vor 19 Stunden
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