Project Officer

Project Officer Full‑Time Temporary Opportunity up to 2 years with the possibility of ongoing Salary starting from $113,574pa + super Location flexible across Revenue NSW offices with hybrid working An exciting opportunity has arisen for a Project Officer to join the Optimisation and Project Delivery division with the Revenue NSW Fines and Debt pillar. This role will sit within a newly established squad to deliver key strategic initiatives aligned with the Fines and Debt Ecosystem Program under the Fines and Debt Strategy 2030, focusing on leading the delivery of the initiatives under the program. Key responsibilities Support the implementation of all aspects of project development to ensure project outcomes are achieved on time, on budget, to quality standards and in line with best practice project management principles Develop stakeholder relationships by forming strong, collaborative relationships with business partners, professional stakeholders, third‑party vendors and other team members Prepare reports and information packs for steering committee and governance structures, including project working groups, and governance reporting and financial management Support research to develop insights from quantitative data and customer feedback to support evidence‑based project planning and decision making Facilitate the use of Fines and Debt’s shared delivery framework (for delivery projects and other initiatives) Coordinate resource management across the program, including capability planning and procurement of external services Support benefit tracking and realisation planning, ensuring alignment with business case outcomes To be successful in this role you will demonstrate: Experience overseeing all aspects of project development, implementation and closure, across complex projects or programmes, including project plans, and meeting reporting requirements, to ensure project outcomes are achieved on time, on budget, to quality standards and in line with best practice project management principles (agile, with an understanding of Waterfall and hybrid) Demonstrated experience applying human‑centred design (HCD) to understand complex problems and identify solutions and new approaches to delivering customer outcomes Forming strong, collaborative relationships with business partners, professional stakeholders, third‑party vendors and other team members Having excellent communication skills and being able to manage customer and stakeholder expectations Preparing and supporting Steering committee and governance meetings, including leading project working groups, as needed and taking the lead role in managing risks and governance reporting Planning, problem‑solving and analytical skills with the ability to work through issues with complexity and guide others in the resolution of problems Demonstrating your ability to maintain stable performance under pressure and/o opposition (such as time pressure, ambiguity, uncertainty, and stakeholder resistance) Demonstrating your experience in using Microsoft Office tools and other project/program management software What we need from you Please submit an up‑to‑date CV and a brief cover letter outlining how your skills and experience are aligned to the role. For enquiries regarding this position, please contact Ivy Nguyen via About Revenue NSW Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt. We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices – Parramatta, Lithgow, Maitland, Gosford, or Wollongong. Regular travel may be required to engage with the team and our partners in Parramatta. Further Information Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation. Click Here to access the Role Description. For enquiries relating to recruitment please contact Bec Conquest via Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 10am, Tuesday 2nd December 2025 A talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or . #J-18808-Ljbffr