Administration Officer

Enterprise & Training Company Limited (ETC) ETC is a leading not‑for‑profit provider in employment, training and business services with over 30 years of experience in New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in the communities where we operate. The Role - A Day in the Life of an Administration Officer You will provide exceptional customer service to all participants and visitors of the organisation and proactively seek ways to improve service delivery for the organisation through improved processes and quality service whilst providing the Self‑Employment Assistance team with administrative, quality and compliance support. Your Key Responsibilities Develop solid program knowledge and be able to answer program related questions and market ETC’s services to clients Answer Self‑Employment Assistance program enquiries and transfer information to required destinations efficiently Maintain participants’ aXcelerate profiles (internal learning and student management software) Accurately maintain and submit data in the Department's IT Systems as required Undertake general administrative duties for the Self‑Employment Assistance team Manage records Criteria for Success At least 2 years’ experience in an administration role Ability to handle customer enquiries effectively through highly developed communication and conflict‑resolution skills Pleasant phone manner and well presented Ability to prioritise competing demands to ensure deadlines are met within required timeframes A recent clear National Police Check A current QLD Blue Card Why work for ETC Salary packaging to increase your take home pay An extra week of paid leave after 5 years of service Flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, and monthly accrued day off (ADO) Working from home options if applicable to the role Paid day off for your birthday after probation, for blood donor, and community services leave Innovative staff reward and recognition program including paid days off Health & wellbeing initiatives including discounted private health insurance and free annual flu vaccination Discounted accommodation and travel offers Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programmes Access to free Employee Assistance Programme for you and your family How to Apply Click the "Apply Now" button and upload your Resume and Cover Letter (saved as a single document) to our recruitment portal and complete the online application form. Applications must be submitted through ETC’s recruitment portal. Email applications will not be accepted. Important Dates & Reference Application deadline: Friday, 5th December 2025 at 11:59pm. Our Ref: RA25237. Our Culture We are an equal opportunity employer and promote great working conditions. ETC respects diversity in all people and actively encourages applications from all minority groups. We believe that a diverse workforce not only reflects the communities we serve, but also leads to better outcomes for our employees, customers and stakeholders. Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carries out a variety of checks including reference checks and compulsory psychometric assessments throughout the shortlisting process. A current National Police Check and Working With Children Check or Blue Card must be provided prior to commencing employment. ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations. #J-18808-Ljbffr