Senior Customer Success Specialist

About the Team Miros Customer Experience organisation includes the following teams: Professional Services, Renewals, Customer Success, Customer Support and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing. About the Role We're looking for a Strategic Customer Success Manager to join our ANZ team and help drive long-term value for some of our most important customers. This role you'll act as a trusted advisor connecting Miro to strategic priorities, enabling adoption through critical workflows in Engineering, Product and Design, and building deep multi‑threaded relationships across your accounts. You'll lead key engagements like Success Planning customer onsites and Business Reviews and act as the voice of the customer within Miro through close cross‑functional collaboration. What you'll do Own and manage a portfolio of approximately 20–25 customers across the Strategic and Enterprise segments, ensuring long‑term partnership success Align Miro's product capabilities to customer business priorities through tailored high‑touch engagements that drive product adoption, demonstrate impact across core use cases, and maximise ROI Lead ongoing strategic conversations including regular cadence meetings, Joint Success Plans (JSPs), Business Reviews and executive‑level engagements Collaborate with internal stakeholders to influence key customer health metrics such as activation, engagement (MAU) and adoption Proactively assess and improve customer health using a data‑driven approach to identify risks and opportunities, leveraging tools like Gainsight, Outreach and Looker Contribute to a culture of operational excellence by applying and sharing best practices across the team Collaborate closely with cross‑functional partners such as Sales, Renewals, Services and Solutions Engineering to drive customer outcomes and account success What you'll need 3 years in a Customer Success or other B2B client‑facing role, or in strategic consulting handling complex accounts 2 years experience in a B2B or B2B2C SaaS company 1 year of experience at a top‑tier management consultancy or in a consulting‑focused role Proven experience in a consulting firm with a strong track record of strategic problem‑solving, client management and cross‑functional project delivery Proven success managing a portfolio of strategic and/or enterprise accounts (large multinational organisations with more than 10K employees) Ability to deeply understand client business goals, act as a trusted advisor and align value through thoughtful discovery and a consultative approach Ability to build and maintain strong relationships across a wide range of internal and external stakeholders. Additional experience working with Engineering, Product and Design teams is a strong plus Comfortable collaborating cross‑functionally with internal partners such as Sales, Renewals, Services, Product and Support teams Proficient in using customer success and data analytics tools (e.g. Gainsight, Looker) to identify trends, risks and opportunities Excellent communication, storytelling and stakeholder management skills What's in it for you Competitive equity package Private health insurance programme Salary continuance insurance and Life insurance coverage Free lunches on in‑hub days with fully stocked snacks and drinks Well‑being benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team Required Experience Senior IC Key Skills Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator Employment Type Full Time Experience years Vacancy 1 #J-18808-Ljbffr