Administration Officer

Administration Officer - Specialty Outpatients Department, Queensland Health Join Our Outpatient Team and Make Every Patient Interaction Count Join the Specialty Outpatient Department at Princess Alexandra Hospital in a key frontline role supporting patients, clinicians, and the smooth flow of outpatient services. You’ll use your strong communication, organisation and customer service skills to deliver accurate, responsive and compassionate service to our community About your role As an Administration Officer in Outpatients, you'll support smooth clinic operations through accurate patient management, strong communication and efficient administrative coordination. In this role, you will: Manage waitlists, bookings, cancellations and rescheduling using hospital systems. Deliver high-quality customer service across phone, email and in-person enquiries. Maintain accurate patient demographics, Medicare and referral details in HBCIS, MediRecords and ESM. Coordinate clinic activities, patient arrivals, transport and follow-up appointments. Complete billing, receipting and banking preparation, including bulk billing. Prepare and organise electronic and manual medical records and distribute results. About you You are an organised, customer-focused team player with strong communication skills and confidence using hospital systems. You will bring: Strong customer service skills and responsiveness to patient needs. Clear and professional communication across all channels. Effective organisation and time management in a busy environment. Proficiency with hospital systems and Microsoft Word/Excel. Ability to quickly learn medical terminology and interpret clinical information. Flexibility to commence working day at 6:30 AM and/or work shifts part of a rotating roster which may end at 5 PM. What we can offer you: We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions. We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs. The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant. We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment. We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027. INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care. We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply. We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services. We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve. #J-18808-Ljbffr