Platform & Technology Technician

vor 2 Wochen

City of Brisbane, Österreich AMS Group Vollzeit

1 day ago Be among the first 25 applicants Employment Type: Full-time, Permanent About AMS Group AMS Group delivers integrated technology and maritime systems across ports, coastal surveillance, and vessel traffic operations throughout Australia. We design, maintain, and support critical infrastructure that keeps maritime operations safe and connected. We’re looking for a Platform & Technology Technician to join our Platform & Technology team based in Pinkenba, QLD. This position involves both depot-based work and occasional interstate travel to support project deployments, system testing, or advanced fault resolution. About the Role Reporting to the Platform & Technology Manager, this role provides frontline technical support across AMS Group’s ICT and operational platforms. You’ll manage day-to-day incident resolution, perform proactive maintenance, and assist with infrastructure testing and deployment. You’ll work with systems spanning Windows and Linux servers, VMware virtualisation, and Cisco and Fortinet networking equipment — all supporting mission‑critical maritime environments across Australia. Key Responsibilities Monitor and respond to ICT support tickets across Windows, Linux, networking, storage, and virtualisation systems. Diagnose, document, and resolve technical issues in line with SLA targets. Perform proactive maintenance, monitoring, and system health checks. Escalate complex issues and collaborate with senior technicians for resolution. Maintain accurate documentation of network topology, IP schedules, and access records. Assist with infrastructure testing, validation, and deployment activities. Participate in after-hours on-call support as part of a rotating roster. Undertake occasional interstate travel to assist with site‑based projects, testing, or advanced troubleshooting. Skills and Experience Demonstrated experience administering and supporting Windows Server and Linux (Ubuntu, CentOS, or Debian) systems. Strong understanding of network fundamentals — VLANs, routing, VPNs, IP addressing. Hands‑on experience with Cisco and Fortinet devices (configuration and troubleshooting). Proven ability to manage and resolve issues in a service desk or ticket‑based support environment. Strong documentation, troubleshooting, and communication skills. Experience with VMware or other virtualisation technologies. Familiarity with monitoring and performance tools. Exposure to operational or industrial ICT systems (maritime, transport, utilities, etc.). Why AMS Group Work on technology supporting Australia’s critical maritime infrastructure. Exposure to a diverse and modern technology stack — Windows, Linux, Cisco, Fortinet, VMware. Collaborative environment with genuine career growth and training opportunities. Competitive salary package and professional development support. Location: Murarrie, Queensland, Australia Annual Salary: A$65,000.00‑A$80,000.00 #J-18808-Ljbffr

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