Hybrid Contact Centre Leader — Customer Experience

A leading recruitment agency in Melbourne is seeking a Contact Centre Team Leader to supervise daily operations and ensure exceptional customer service. The ideal candidate should have experience in call centre management and demonstrate strong interpersonal skills. You'll lead a supportive team culture and meet performance targets while fostering an...

A leading meal delivery service in Melbourne seeks a Contact Centre Manager to lead a team in providing exceptional customer service. You'll be responsible for operational strategy, fostering team development, and managing quality control. Ideal candidates have at least 5 years of experience in similar roles, particularly in outsourced environments. This...

A leading aged care provider in Brisbane is seeking a Contact Centre Manager to enhance customer experiences by leading a dedicated team. The role involves overseeing operations, ensuring service quality, and leveraging data to drive improvements. The ideal candidate should have over 3 years of relevant experience and a strong focus on optimizing customer...

Our client has a Temporary and Permanent Opportunity Available! This role is perfect for someone who thrives on building strong connections within their team, ensuring every customer interaction is handled with care and professionalism. You will play a pivotal part in shaping the daily operations of a busy contact centre, guiding your team to deliver...

A leading care provider in New South Wales is looking for a Contact Centre Manager to lead its customer service team. In this role, you will mentor and motivate your team to deliver exceptional service while optimising operations through data-driven insights. You will collaborate closely with various departments and implement initiatives that enhance...

A community service organisation located in Gold Coast City is seeking a Contact Centre Operations Lead to oversee a specialized team within the National Contact Centre. This role involves driving performance metrics, leading recruitment efforts, and developing training programs to ensure exceptional customer service. The ideal candidate will have proven...

A leading financial services firm in Australia is seeking a Team Manager for its Consumer Contact Centre to enhance the customer journey and drive continuous improvement. The ideal candidate will have over 5 years of team leadership experience in a contact centre and exceptional communication skills. This role offers flexible working arrangements and...

A governmental agency in New South Wales seeks a Principal Product Engineer to lead AI-enabled solutions across contact centres. This role requires a strategic technology leader with expertise in Genesys Cloud and advanced software development skills. The successful candidate will design secure customer-facing solutions, mentor engineers, and engage with...

Abbotsford, VIC | Full-time | Hybrid opportunity Lead, coach, and inspire a team to deliver exceptional customer service experiences! At Belgravia Leisure, we are passionate about putting our guests at the heart of everything we do. As our Contact Centre Coordinator, you will lead a dedicated team of consultants to deliver outstanding service across multiple...

Join to apply for the Contact Centre Manager role at MUFG Pension & Market Services . A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified...