Administration Support Officer

Join to apply for the Administration Support Officer role at Country Fire Authority (CFA) Casual hours PTA 2 | AUD 30.52 per hour plus 25% casual loading About This Role Location: CFA Headquarters Burwood East About The Role In preparation for seasonal impacts, CFA is seeking two Casual Administration Support Officers to provide essential front‑of‑house and administrative support at our busy Headquarters in Burwood East. In these roles, you'll help ensure our operations run smoothly while delivering a warm, professional experience for both visitors, CFA members and employees. If you enjoy varied work and collaborating with a supportive team, we'd love to hear from you. What You’ll Do: Be the first point of contact for visitors, managing the visitor pass process and ensuring everyone feels welcome. Handle a high volume of phone calls and email enquiries with professionalism and efficiency. Coordinate the dispatch and delivery of mail, parcels, and other goods. Order and manage stationery and office supplies to keep the workplace fully equipped. Maintain and update business processes and work instructions. Assist with basic financial tasks including purchase orders, receipts, and invoice processing in line with CFA standards. Support records management, data entry, and other administrative tasks as required. About You Strong interpersonal skills and the ability to build great working relationships with colleagues and stakeholders. Administration and reception experience (highly advantageous). Confidence using MS Office and database systems (highly advantageous). Excellent communication skills and a friendly, customer‑focused approach. Strong organisational and time‑management skills, with the ability to work proactively and independently. The ability to draft professional correspondence, documents and reports. A collaborative mindset and enjoyment working in a close‑knit team where knowledge‑sharing is valued. Your Application Click the ‘apply’ button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment‑related questions. When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position. Pre‑employment Checks Offers of employment will only be made to candidates who successfully complete reference checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check. CAF Commitment to Diversity CFA is committed to creating and maintaining a diverse, inclusive and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Applications Close Applications close: 11:59pm 12 December 2025. The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact #J-18808-Ljbffr