Account Manager
Vor 4 Tagen
We're a modern, security-first Managed Service Provider supporting K-12 schools, independent colleges, and education groups across Australia. Our team delivers more than technology — we help educators create safe, efficient, high-performing learning environments. We partner with school leadership, business managers, IT coordinators, and teaching staff to ensure their systems are secure, reliable, and aligned to their strategy. With a strong reputation, long-term client base, and a deeply consultative approach, we're now expanding our account capability and looking for an experienced Account Manager who can own and grow key relationships. The Opportunity As an Account Manager, you will lead a portfolio of established education clients and be responsible for retention, growth, and overall customer satisfaction. You'll work consultatively with decision-makers and influencers across each client to align IT with their roadmap, uncover new opportunities, and ensure they are getting maximum value from our services. This is not a transactional role — it's strategic, relationship-led, and outcome-focused. Key Responsibilities Drive cross-sell and up-sell across cybersecurity, modern workplace, cloud, connectivity, telephony, and professional services. Identify white-space within each school and build structured plans to fill it. Present technology roadmaps, QBRs, and multi-year improvement plans. Maintain strong relationships across principals, business managers, IT coordinators, and key educational staff. Proactively manage account health, renewal cycles, contract reviews, MSAs, and service expansions. Champion customer success to maximise satisfaction and retention. Understand school environments, budget cycles, and IT maturity stages. Educate clients on cyber risks, compliance, and security standards. Deliver structured QBRs and build improvement roadmaps. Collaborate with technical, service delivery, and projects teams. What We're Looking For A minimum 5 years experience in an MSP, IT services, or consulting environment. Strong understanding of the Australian education sector. Proven ability to retain and grow a client portfolio. Strong commercial acumen and communication skills. Ability to present QBRs and hold senior-level conversations. A proactive and structured operator focused on customer outcomes. Why Join Respected brand in the education MSP space. Competitive salary + performance incentives. Training and professional development. Autonomy to own accounts and influence outcomes. Work that makes a real impact on Australian schools. How to Apply Apply now with your CV and a short note outlining your experience within MSPs or education. Note: NetStrategy is not in a position to offer visa sponsorship. Applications open to those with full Australian Work Rights. Only shortlisted candidates will be contacted. No recruiters please. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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