Service & Sales Manager

vor 3 Wochen


Gold Coast City, Österreich at Vollzeit

The Service Sales Manager is responsible for leading and optimising Cold Front’s service operations to ensure exceptional customer satisfaction, efficient service delivery, and ongoing business growth. This role oversees the strategic direction of the service department, manages team performance, and fosters strong relationships with both customers and suppliers to support Cold Front’s long-term objectives. About The Company Cold Front Air Conditioning has been established since 2012 and due to continued growth, we are looking to establish new crews based in Ipswich and the surrounding suburbs.Cold Front carry out installation of both ducted and split air conditioning systems from leading brands such as Daikin, Fujitsu and Braemar for some of Queensland’s Major home builders. The role: Develop and implement service department strategies aligned with Cold Front’s business objectives Identify opportunities to improve operational efficiency, service quality; revenue growth and profitability Prepare strategic plans, performance reports, and service forecasts Establish clear KPIs for service operations, sales, and customer satisfaction Monitor and analyse department performance through regular reporting Lead, mentor, and motivate the service team to achieve individual and departmental objectives Build and maintain strong relationships with key customers, suppliers, and partners Negotiate supplier agreements to secure competitive pricing and priority support Act as the primary escalation point for customer or supplier issues Oversee the handling of customer enquiries, ensuring timely, accurate, and professional responses Collaborate with the sales team to identify upselling and cross‑selling opportunities Ensure consistent delivery of exceptional customer service. Skills and Experience Proven leadership experience in a service management or operations role Strong understanding of HVAC service operations and customer lifecycle management (highly regarded) Exceptional people leadership, coaching, and team development skills Excellent communication and negotiation abilities Proficiency in reporting, analytics, and operational planning Background in sales or business development within the HVAC or construction industry (highly regarded) Experience usingfield service management software and CRM systems. Unlock job insights Salary match Number of applicants Skills match Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a sales manager? Do you have experience in a sales role? How many years of sales management experience do you have? How many years of B2B sales experience do you have? #J-18808-Ljbffr



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