Customer Service
Vor 3 Tagen
Customer Service (AV Onsite Technical Support)- Fixed Term Add expected salary to your profile for insights The Ci Group is a 100% Australian owned Company which is ranked among the nation’s five largest integrators, and number one for continued engagement. The Ci Group has been dedicated, for some decades, to enhance the human experience through blending and integrating technologies. The Company has substantially broadened its capability from creating better meeting spaces, and simple application of audio-visual technology to include LED, digital display and video networks, hospitality tech, aged care tech, learning space tech, immersive experiences, smart lighting, and workplace wellness technology. Please check out our work at This is an exciting opportunity to join our team in QLD as a Customer Service - AV Onsite Technical Support , for 12 months contract with possible extension. The successful candidate will ensure premium and personal experience for both visitors and staff, as well as effectively and efficiently provide audio-visual (AV) support for meetings and events, provide AV training and education, and to maintain AV equipment and related documentation. Key Meeting and Event Management Setup, Monitor, record and run the technical components of Meeting Sessions including Executive Leadership Teams Reside onsite Clients Premises and work as part of a Cohesive Team Environment to become an extension of the Ci and Clients Teams Responding to Client support calls and emails in a prompt and timely manner Provide basic AV troubleshooting before escalation to the Ci Service Support Team Coordinate technical teams (internal and external) to respond to incidents Perform System Testing and Maintenance to minimise downtime Triage, Break/Fix Support, Clean and Tidy AV Equipment and associated work (Predominately AV Equipment relating to Meeting Room spaces and Laptop AV connection issues). Keeping documentation current, including Collaboration Experience processes, Process Reviews, Process Improvements, End User Feedback, Checklists Ensure guides and manuals reflect changes and updates made to systems during installation and support activity Provide Awareness training program for onsite End Users, as well as AV system training to Company personnel as required/requested. Qualification of client-side project scope, timelines, and requirements as per occasional requirements The Successful candidate will need the following: Experience with AV integration in a client facing role. Minimum 3 years’ experience in Video Conferencing. Good TCP/IP knowledge. Skilled at writing and maintaining documentation. Show leadership and a proactive willingness to troubleshoot and resolve issues immediately. To be professional, well presented and able to work to deadlines. Ability to work within a high-pressure environment. The ability to communicate at all levels, with a genuine commitment to the highest levels of customer experience. Willingness to work flexible hours around customers needs as required. If this sounds like a role that suits you, please apply now by uploading your resume. Don't miss this excellent opportunity with all its benefits #J-18808-Ljbffr
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Assistant Director Service Delivery
Vor 7 Tagen
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Customer Service Advisor
Vor 7 Tagen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitJoin to apply for the Customer Service Advisor role at Department of Customer Services, Open Data and Small and Family Business . The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public...
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Assistant Director: Service Delivery
Vor 7 Tagen
City Of Stirling, Österreich Customer Service Delivery VollzeitA government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...
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City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitA government agency in New South Wales is seeking a Senior Service Designer to lead human-centred design projects aimed at enhancing customer experiences. The role includes conducting research, collaborating with stakeholders, and developing strategies to improve services. The ideal candidate should have expertise in service design tools and excellent...
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Principal Tech Services Officer
Vor 7 Tagen
City of Parramatta Council, Österreich Customer Data VollzeitDo you want your work to make a difference for NSW Working to protect the states environment and heritage. Ongoing full-time opportunity Office location: Parramatta (or other BCT office in NSW upon availability and negotiation). Hybrid working supported with minimum expectation of 60% of time in office. Salary relative to experience and ranges from $ to $...
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Customer Service Representative
vor 2 Wochen
Council of the City of Sydney, Österreich Service Today VollzeitWe’re excited to be expanding our friendly and supportive team and are looking for a Customer Service Representative to join us at our Revesby office. If you’re a customer service superstar who thrives in a dynamic, people-focused environment, we’d love to hear from you! At Service Today, we’re proud to deliver premium residential Plumbing, Electric,...
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Service Officer
vor 1 Woche
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitOverview Service Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department. Base pay and eligibility Base pay range : A$84,659.00/yr - A$92,701.00/yr TALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus superannuation and leave...
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Digital Customer Advisor – Government Services
Vor 7 Tagen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA government agency in Queensland is looking for a Customer Service Advisor. This entry-level full-time position involves responding to customer requests, handling administrative tasks, and ensuring high-quality service delivery. Successful candidates will engage with stakeholders and contribute to development initiatives within a contact center environment....
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Senior Service Designer
vor 2 Wochen
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitJoin to apply for the Senior Service Designer role at NSW Department of Customer Service Get AI-powered advice on this job and more exclusive features. NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to...
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Group Product Manager
vor 3 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitGroup Product Manager - Service NSW Digital Services Join to apply for the Group Product Manager role at NSW Department of Customer Service. Base pay range A$162,296.00/yr - A$195,248.00/yr Key details Grade: SNSW Grade 11/12 – A$162,296 to $195,248 Employment: 2 ongoing full‑time positions Location: Haymarket, Gosford or Parramatta – hybrid with 2...
