Accounts and Administration Officer

Accounts and Administration Officer - Relief Officer Exciting Opportunity: Permanent Relief Administration / Accounts Officer Monday to Friday, 8.30 am to 5.00 pm What the Client needs Our client is the oldest and largest private biller for Anaesthetists on the Sunshine Coast. They currently support over 55 Anaesthetists (and growing) who provide services from Caboolture to Noosa. Working in a team environment of 13 currently, the position requires a wide range of duties, as necessary to provide the appropriate level of support to the Anaesthetists and Practice Manager. About the position You will demonstrate a strong willingness to learn, present with a confident and professional phone manner (as this role is predominantly phone-based), and display a high level of initiative and problem‑solving ability. You will also take satisfaction in providing reliable support during periods of staff leave. Key responsibilities Handling patient queries and bookings, primarily over the phone Providing estimates / quotes for anaesthetic services associated with surgeries Billing to patients upon completion of surgeries, receipting and following up on outstanding accounts Booking Anaesthetists for surgeries on an ad‑hoc basis Liaising extensively with external providers i.e. – surgeons’ rooms, hospitals and day surgeries Providing financial reports to Anaesthetists i.e. banking, invoicing, outstanding patient accounts Assisting the practice manager with diary management, medical software, and administrative support What we are looking for Ability to quickly adapt to learning new software and processes Fast and accurate data entry with attention to detail paramount Ability to meet deadlines and prioritise work commitments in a high‑pressure environment Ability to work autonomously and also within a team, bringing a collaborative attitude and team focus Strong written and verbal communication and interpersonal skills Demonstrated ability in Microsoft Outlook, Word and Excel (skills testing will be required for all shortlisted candidates) Experience with medical software an advantage Prior experience working for a billing service or medical/anaesthetic practice is highly regarded Key Qualities Medical billing and/or accounts experience Team player with a supportive approach to others Ability to communicate with people at all levels with a high level of respect, confidentiality and professionalism Caring and empathetic nature Strong learner with the ability to multi‑task Client Value Proposition Our client enviably can boast that they have long‑standing team members within their Practice because they place a strong value on each individual team member's role and contribution to their business. Employee benefits include but are not limited to – a fantastic annual salary package paid hourly with leave loading and allowances paid in addition, no requirement for additional hours to be worked unless it is an emergency situation, birthday lunches, gifts on major occasions, annual reviews, a bonus program and an environment of mutual respect, care and attention. How to apply All applications are held in the strictest confidence and only shortlisted candidates will be contacted. If you have the above skills, please apply now and attach your resume and cover letter outlining your relevant skills and experience. For further information please contact Claire Dawson – Sales & Account Manager at EastCoast HR Group. Ph: or email ******@eastcoasthr.com.au. Please note this position is being managed exclusively by EastCoast HR Group and all enquires must be directed to EastCoast HR Group. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr