Service Portal Administrator

Date Posted: Country: Australia Location: LOC7013 : 2-12 Montague Street, South Melbourne VIC 3205, Australia At Otis, it’s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights. About You We are currently looking for a Service Portal Administrator who is keen to work Part‑Time (3 days a week) and be based in our South Melbourne office in Victoria. You will be working with one of our key customer, and provide administrative and customer service support using their service operations platform. Key responsibilities for you Providing timely, accurate and high-quality customer service to OTIS customers. Identifying queries which require additional attention and implementing appropriate procedures to enhance customer confidence and reduce impact to both OTIS and customers. Be a positive representation of Otis for existing and prospective customers. Ensuring compliance and consistent application of policies, guidelines, procedures, and legislation. Performing administrative activities to support the provision of service delivery to the client and deliver a premium service to enhance our position as market leader. Supporting the team in exceeding customer expectations through a positive and engaged attitude and celebrating in branch successes. Environment, Health & Safety - To comply with the EH&S Policy, applicable regulatory and Company EH&S rules and requirements. What you will need to be successful Have min. 2-3 years of working experience in an Administration and Customer Service role. Post graduate students on unlimited working hours visas and valid working rights are welcome to apply. Possess strong IT skills with the ability to navigate client systems and portals confidently. A flexible and adaptable mindset, comfortable working in dynamic or ambiguous environments. Excellent verbal and written communication skills. Highly organized with a proactive approach and a focus on continuous improvement. Results-oriented and capable of building effective relationships with a range of stakeholders. Apply today to join us and build what’s next If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world ’ s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at Privacy Policy and Terms: Click on this link to read the Policy and Terms #J-18808-Ljbffr