Administration Assistant

Administration Assistant - Family Accounts Methodist Ladies’ College, Melbourne (Kew, Melbourne) – Part-Time About The Role We are seeking a professional and customer-focused Administrative Assistant – Family Accounts to join our Corporate Services team. This role supports the day-to-day operations of the Family Accounts Department, providing high-level administrative, financial processing, and customer service to families and internal stakeholders. Key Responsibilities Family Accounts Administration Process daily receipting and ad hoc payments, including BPay, direct debit, and credit card entries. Assist families with fee-related enquiries, concessions, and payment plan paperwork. Support the billing process, ensuring accurate and timely charges, credits, statements, and reminders. Liaise with families regarding outstanding accounts and assist with debt recovery follow-up (phone, email, mail, meetings). Negotiate payment arrangements and provide recommendations to management. Prepare weekly debtor reports and investigate unresolved account queries. Draft correspondence relating to delinquent accounts on behalf of senior staff. Student & Family Records Management Maintain accurate student medical, contact, and family data for current and past students. Record online applications and parent portal updates. Resolve undeliverable fee statement emails. Manage separated family arrangements in College systems. Respond to record-related enquiries in collaboration with Admissions and School Offices. Coordinate medical information with the Health Centre team. Teamwork & College Support Collaborate positively within the Family Accounts team and across the College. Provide relief support to Main Reception and assist with visitors, mail, deliveries, and courier needs. Contribute to small projects and continuous improvement initiatives. Uphold MLC’s values: Engage with Respect, Aspire with Responsibility, Act with Compassion, Explore with Courage. Ensure compliance with College policies, professional standards, and Child Safe requirements. About You Essential Minimum 5 years’ experience in Accounts Receivable or a similar financial administration role. Relevant qualifications or equivalent experience. Strong communication and interpersonal skills with a warm, service‑oriented approach. Excellent organisational and time management abilities. High level of professionalism, confidentiality, and accuracy. Ability to work independently and collaboratively in a busy environment. Proficiency in digital tools, databases, and administrative systems. Current Working With Children Check (Employee). Right to work in Australia. Demonstrated alignment with MLC’s values and commitment to the Victorian Child Safe Standards. Desirable Experience in school finance or administration. Why Join MLC? Be part of a supportive, collaborative, and purpose-driven environment. Enjoy opportunities for ongoing professional development. Make a meaningful contribution to the smooth operations of a leading educational institution. MLC’s commitment to child safety MLC is committed to the safety, participation, and empowerment of all children. All members of our community, including employees, contractors, agency staff and volunteers, have an important role in providing students with a safe and nurturing environment in which to prosper and thrive. MLC has zero tolerance of child abuse, and all allegations and safety concerns will be treated very seriously and consistently within our policies and procedures. MLC is committed to preventing child abuse through identifying risks early and removing and reducing these risks. We have robust human resources and recruitment practices, supported by regular training and development. We support and respect all children, as well as all members of our community. We are committed to the cultural safety of Aboriginal students, the cultural safety of children from a culturally and/or linguistically diverse background, and to providing a safe environment for children with a disability. Seniority level: Mid-Senior level Employment type: Part-time Job function: Administrative #J-18808-Ljbffr