Medical Secretary

Medical Secretary / PA The closing date is 27 November 2025 An exciting opportunity has arisen for a Band 4 Administrator to join the NHS England Highly Specialised Rare Disease Service for NF2-related Schwannomatosis (NF2), based within the ENT Department at Cambridge University Hospitals (CUH). This service operates on a hub-and-spoke model, with the Cambridge team providing central support to spoke services in Birmingham, Leicester and Nottingham, as well as to the wider East of England and Midlands region. We are seeking a highly motivated and well‑organised individual to provide efficient and effective administrative support to the NF2 Service. This is a specialised area within ENT, supporting patients with Neurofibromatosis Type 2 (NF2) – a rare genetic condition requiring coordinated, multidisciplinary care. You will work both independently and as part of a multi-disciplinary team (MDT), liaising with professionals within CUH and across the regional NF2 network in England. The role is integral to ensuring the safe and effective delivery of patient services, supporting communication, data management, and coordination across the MDT. Main duties of the job Provide coordination and administrative support to the NF2 team, including preparation for MDT meetings. Offer telephone, email and message triage and redirection for patients, relatives and colleagues contacting the service. Deliver PA support to the specialist nursing team and administrative assistance to other professionals within the NF2 and ENT teams. Manage data collection and submission, including scan results and audit data for both local and national clinical review. Contribute to the wider ENT secretariat as required, supporting departmental processes and communication. We are looking for an individual who is: Motivated, committed and flexible, with strong organisational and prioritisation skills. An effective communicator, confident in working with patients, families and multidisciplinary professionals. Proficient in database management and confidence handling confidential and sensitive information. Able to work both independently and collaboratively as part of a wider clinical and administrative team. Previous knowledge of NF2 is not required; comprehensive training will be provided. The NF2 team is dedicated to delivering excellent care, improving outcomes and enhancing quality of life for people living with NF2. We welcome pre‑application or pre‑interview visits and discussions. Please contact the NF2 team to arrange this. This post requires on‑site presence and can support working from home for one day per week, after training has been completed. About us Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high‑quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background. Person Specification Qualifications Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent Typing qualification or equivalent experience Specific technical/professional qualification Secretary qualification or equivalent Experience Experience of working in a busy clerical/office environment or reception service Secretarial and /or administrative experience including minute taking Prioritising, planning and organising own tasks Working within guidelines Experience of dealing with difficult situations and confrontations Data entry experience and documentation Experience of IT packages – Microsoft Office Experience of producing documents to a high standard Previous experience of working in NHS Previous experience of working with medical records Recruitment and Selection of staff Experience of supervising staff Experience of database use/management Knowledge Understanding of confidentiality and data protection Sound knowledge of office procedures Understanding of customer service Good working knowledge of Microsoft Office packages Knowledge of the Trust including awareness of priorities Knowledge of Trust information systems Knowledge of Medical Terminology Awareness of NHS targets and Trust priorities Skills Ability to work as part of a team Excellent communication skills including telephone, email, face to face Ability to develop templates for letters Ability to organise and manage own time keeping to schedule and deadlines Ability to allocate and monitor work of others Ability to use own initiative and work autonomously Ability to demonstrate leadership skills Willing to take on/learn new skills Ability to show attention to detail and accuracy Ability to adapt to change Ability to work under pressure Ability to store and safeguard confidential documents Ability to touch type Ability to work with budgets Ability to requisition general stock Minute taking skills Additional Requirements The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Cambridge University Hospital NHS Foundation Trust #J-18808-Ljbffr