Customer Service Representative

Vor 7 Tagen

Council of the City of Sydney, Österreich Edward Mann Vollzeit

Delivering high-quality customer experience for a fast-growing footwear and apparel brand that prioritises inclusivity, accessibility and health-focused products. The role is full-time, permanent and based in Macquarie Park, New South Wales, Australia. The team offers hybrid work (1–2 days WFH) with on‑site parking. A$65 – A$70, per year. Responsibilities Handle incoming calls, emails, and inquiries with professionalism and efficiency. Enter orders from email and phone accurately into the database. Ensure clients have a fantastic customer experience when they visit the on‑site showroom. Collaborate with the warehouse and logistics team to answer customer queries. Support basic invoicing requirements. Provide support to the managing director when needed. Qualifications High level of customer service skills. Ability to work autonomously and as part of a wider team. Strong prioritisation of incoming work. Previous experience in an administrative or team support role. Experience with Shopify preferred (not required). Experience in e-commerce, healthcare or exposure to NDIS preferred (not required). Excellent verbal and written communication skills. Job Details Seniority level: Associate Employment type: Full-time Job function: Customer Service, Administrative, and Quality Assurance Industry: Retail and Retail Apparel and Fashion Edward Mann Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Edward Mann Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. #J-18808-Ljbffr

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