Customer Service Agent

vor 4 Monaten

Vienna, Österreich Entain Vollzeit
Job Description

Bring your customer-first attitude to Bwin, a part of Entain Group as a Customer Service representative. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day. For the good of entertainment.

Are you looking for a great opportunity to develop your skills? Are you a flexible, driven and solution-oriented person with an open mindset? Are you a real people’s person with amazing customer service skills?

We’re looking for real team players to be a part of Entain and provide professional support to our customers.

What you will do

  • Handling customer inquiries via chat/e-mail/phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters
  • Assessing individual issues and taking appropriate action to ensure customer needs are met
  • Working in coordination with other teams based at different locations that share similar objectives
  • Escalating system anomalies and general issues faced by customers to the relevant party
  • Understanding Standard Operating Procedures and delivering service / quality standards to agreed level

Qualifications

  • Willingness and flexibility to work in the shifts
  • German language C1 level
  • English language skills to a business standard
  • Excellent written and verbal skills as well as high interpersonal skill level
  • Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
  • Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
  • A flexible, creative and driven personality
  • General computer knowledge (MS Office, Internet)
  • Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided


Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

  • Great place to be
  • Awesome team of very knowledgeable & supportive colleagues
  • We offer an annual salary minimum EUR 31.000
  • Lunch vouchers are available
  • A permanent work contract for 40 hours
  • Strong focus on the personal and professional development, including in-house mentorship and e-learnings
  • Team Spirit: events (e.g. Action Day, Roof-top BBQ party), team building (e.g. EOY Party), sports activities (e.g. tennis, yoga, football) and pro-bono activities
  • A modern and dynamic working environment in the heart of Vienna

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

  • Customer Service Agent

    vor 4 Wochen

    Vienna, Österreich DB Schenker Vollzeit

    Customer Service Agent (w/m/d) * Vienna * Events & Messe * Vollzeit * Berufserfahrung Bei DB Schenker sind Sie Teil eines globalen Logistik-Netzwerks, das die Welt verbindet. Ein Netzwerk, das es Ihnen ermöglicht, Ihre Karriere aktiv mitzugestalten und Sie dazu anspornt, neue Wege zu gehen. Mit mehr als 74.500 Kolleginnen und Kollegen weltweit,...

  • Customer Service Agent Air Freight

    vor 7 Monaten

    Vienna, Österreich dbschenker Vollzeit

    Your tasks Ihre Aufgaben: Sie organisieren und erarbeiten Transportlösungen in der Luftfracht Sie erstellen Angebote und bearbeiten Reklamationen Sie bearbeiten tägliche Anfragen und arbeiten bei konzeptionellen Ausschreibungen mit Sie betreuen und beraten unsere bestehenden Kunden und akquirieren Neukunden Sie arbeiten eng mit den...

  • IT Technical Customer Care Agent

    vor 4 Monaten

    Vienna, Österreich helloly GmbH Vollzeit

    helloly® - Experten seit über 20 JahrenWir bei helloly sind stolz auf unseren erstklassigen Service und unsere fairen Preise. Wir bieten unseren Kunden die perfekte Webhosting-Plattform, um Ihre Ideen online zu verwirklichen. Als dynamisches Start-up in Wien suchen wir engagierte Talente, die unsere Kunden auf ihrer digitalen Reise begleiten und unsere...

  • IT Technical Customer Care Agent

    vor 4 Monaten

    Vienna, Österreich helloly GmbH Vollzeit

    helloly® - Experten seit über 20 Jahren Wir bei helloly sind stolz auf unseren erstklassigen Service und unsere fairen Preise. Wir bieten unseren Kunden die perfekte Webhosting-Plattform, um Ihre Ideen online zu verwirklichen. Als dynamisches Start-up in Wien suchen wir engagierte Talente, die unsere Kunden auf ihrer digitalen Reise begleiten und unsere...

  • Reservations Agent

    vor 7 Monaten

    Vienna, Österreich Marriott International Vollzeit

    At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The...

  • German Speaking Airline Customer Advisor

    vor 2 Wochen

    Vienna, Österreich CBTALENTS Vollzeit

    Location: Malta (On-Site)Employment type: Full-timeLanguage Requirements: German C2 and English B2 Position: German Speaking Airline Support Agent Description:Are you passionate about helping others and ready to take your career to new heights? We are looking for enthusiastic German Speaking Airline Support Agents to join a leading team in the airline...

  • Customer Support Agent

    vor 2 Monaten

    Vienna, Österreich Lotuscrafts GmbH Vollzeit

    WE INSPIRE TO PRACTICE. Wir verbinden und inspirieren Menschen dazu, Meditation und Yoga zu praktizieren - mit qualitativ hochwertigen, schönen und ökologischen Produkten. Zur Verstärkung unseres Teams in 1080 Wien suchen wir einen motivierten Customer Support Agent (m/w/d), der Freude am Kontakt mit Kunden hat und gleichzeitig...

  • Customer Support Agent

    vor 2 Monaten

    Vienna, Österreich Lotuscrafts GmbH Vollzeit

    WE INSPIRE TO PRACTICE. Wir verbinden und inspirieren Menschen dazu, Meditation und Yoga zu praktizieren - mit qualitativ hochwertigen, schönen und ökologischen Produkten. Zur Verstärkung unseres Teams in 1080 Wien suchen wir einen motivierten Customer Support Agent (m/w/d), der Freude am Kontakt mit Kunden hat und gleichzeitig Office-Management-Aufgaben...

  • Customer Service Representative

    vor 5 Monaten

    Vienna, Österreich U Trust Insurance Agency LLC Vollzeit

    About Us:U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service.Position Overview:As a Customer Service Representative, you will play a vital role in...

  • Front of House Agent

    vor 7 Monaten

    Vienna, Österreich Marriott International Vollzeit

    At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The...

  • Senior Code Module

    vor 6 Monaten

    Vienna, Österreich Dynatrace Vollzeit

    Job DescriptionOur Python Agent is a core part of the Dynatrace Platform for automatic instrumentation of Python applications. Our Agents enable customer applications to run faster, reliably and securely. Our OneAgent software is actively deployed across millions of customer environments today, monitoring critical customer applications in various programming...

  • Sales Agent

    vor 4 Monaten

    Vienna, Österreich Luxe Talent International Vollzeit

    Luxe Talent, an international recruitment agency specializing in retail, fashion, and luxury goods, is recruiting on behalf of a Spanish premium jewelry brand with over 35 years of experience in the industry. This established and innovative brand is renowned for its unique designs and trend-driven fast-fashion jewelry collections. We provide an exceptional...

  • German speaking Airline Support Agent in Malta w/relocation bonus

    vor 2 Wochen

    Vienna, Österreich Cross Border Talents Vollzeit

    We are looking for enthusiastic and dedicated Airline Support Agents to join our team in Malta. In this role, you will be primarily assisting customers over the phone with all queries related to our airline services. You will also have the opportunity to engage with customers via social media, chatbox, and emails. Location: Mosta, Malta Worktype: On-site ...

  • Senior C++

    vor 6 Monaten

    Vienna, Österreich Dynatrace Vollzeit

    Job DescriptionOur OneAgent enables customer applications to run faster, reliably, and securely. The OneAgent software is actively deployed across millions of customer environments today, monitoring critical customer applications in various programming languages and platforms. The “Core Agent” functionality is a crucial part of the Dynatrace Platform...

  • IT Helpdesk Agent

    vor 6 Monaten

    Vienna, Österreich Umweltbundesamt Vollzeit

    Gestalte mit uns Perspektiven für Umwelt & Gesellschaft! Das Umweltbundesamt steht für die Transformation von Wirtschaft und Gesellschaft zur Sicherung nachhaltiger Lebensbedingungen. Als bedeutendste Expert:innen-Institution für Umwelt in Österreich und als ein führender Umweltberater in Europa entwickeln unsere Expert:innen nachhaltige...

  • Server Agent

    vor 7 Monaten

    Vienna, Österreich Marriott International Vollzeit

    Pastamara - Bar con Cucina: an exciting new angle of Sicily in the heart of Vienna. Embark on a journey to Sicily, without leaving Vienna. Ciccio Sultano has gone on a culinary journey, picking up the choicest ingredients along the way, and now he's ready to start a new chapter in his gourmet story: a stylish bar con cucina that reimagines his Sicilian...

  • Senior Front Office Agent

    vor 6 Monaten

    Vienna, Österreich H2 Hotel Wien Vollzeit

    Benefits ✓ unbefristeter Arbeitsvertrag ✓ verschiedene Zusatzleistungen ✓ Mitarbeiter- und Family-/Friends-Rate ✓ kostenfreie Weiterbildungen ✓ Zuschuss zur Kinderbetreuung ✓ Rabatte für Shopping und Events ✓ Zuschuss zur ÖPNV Jahreskarte ✓ kostenfreie Verpflegung ✓ 38h Vollzeit Deine Aufgaben Empfangs-Experte. Dreh- und...

  • LOGISTICS AGENT

    vor 1 Monat

    Vienna, Österreich ProChema GmbH Vollzeit

    WE ARE MOVED BY CHEMISTRY & PREPARING FOR THE FUTURE – LET’S BUILD IT TOGETHER!Import and distribution of chemical materials for customer industries throughout Europe is the competence of our privately owned group. Our multinational team - currently situated in fifteen locations across Europe and Asia - belongs to the best performing sales organizations...

  • Call Agent im TeleSales

    vor 3 Monaten

    Vienna, Österreich Hagleitner Hygiene International GmbH Vollzeit

    Über uns: Hagleitner ist der führende Komplettanbieter für innovative Hygieneprodukte. Mit unseren Spendersystemen sind wir erfolgreich im Direktvertrieb in 12 Ländern in Zentral- und Osteuropa und betreuen Handelspartner in mehr als 60 Ländern weltweit. Hagleitner überzeugt durch Innovation, Nachhaltigkeit, ökologische Verantwortung und...

  • LOGISTICS AGENT

    vor 1 Monat

    Vienna, Österreich ProChema GmbH Vollzeit

    WE ARE MOVED BY CHEMISTRY & PREPARING FOR THE FUTURE – LET’S BUILD IT TOGETHER! Import and distribution of chemical materials for customer industries throughout Europe is the competence of our privately owned group. Our multinational team - currently situated in fifteen locations across Europe and Asia - belongs to the best performing sales organizations...