Staff Field Applications Scientist
vor 6 Monaten
Proteomics Field Applications Scientist - Europe
As a Field Applications Scientist hereat Illumina you will be responsible for all aspects of customer success. The Staff Field Applications Scientist partners with internal and external stakeholders to provide and support implementation, training, troubleshooting and complaint resolution of Illumina’s portfolio. Within the role, you will be expected to provide second-level support to front-line colleagues, serve as a scientific expert in pre- and post-sales activities across Europe and build and maintain strong relationships with different stakeholders across multiple cross-functioning teams within the organization.
The position will be based within one of our Europe locations, we are open to the following locations for the role; UK, Germany, Austria, France, Italy, Spain, The Netherlands, Belgium and the Nordics. It is essential to have a valid driving license , with the flexibility to travel up to 60%. Fluent English language skills are essential with and additional European language being highly preferred.
Applications Closing Date: Wednesday 10th July 2024
Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more
Responsibilities:
Pre-sales activities support, including consultation on complex lab and experimental design, workflow implementation and data analysis and storage. Partner with Commercial sales stakeholders to develop and execute strategic plans for winning new business, expanding current customer install base and ensuring customer and business success through consulting, workshops, presentations, demonstrations, and seminars. Manage complex, large-scale customer workflow implementations/installations and assist with customer onboarding. Conduct on-site/virtual customer trainings for Illumina portfolio in area of expertise (Proteomics). Ability to manage high-priority projects and responsibilities to drive overall departmental goals. Responsible for customer relationship management, understanding customer goals, setting appropriate product and performance expectations and utilizes intelligence regarding competitive intel to remove barriers and identify new sales opportunities. Support Illumina in making our customers the heroes. Support internal stakeholders as subject matter expert to resolve customer complaints related to the Proteomics workflow. Assist in customer elevations and utilize appropriate internal resources to resolve customer issue and manage customer expectations. Support New Product Introductions by providing alpha/beta test feedback, serve as departmental lead on product core teams, some activities include writing technical bulletins, SOPs, and internal training materials. Evaluate risk of technical updates and provide guidance to regional field teams to effectively plan and communicate changes to internal and external stakeholders to drive customer success. Lead departmental project teams; create regional strategies and activities to address support needs. Ensure project goals are aligned with business/departmental objectives and work collaboratively to drive successful execution of project plans, track, manage and communicate progress to team and stakeholders. Participate and collaborate with Commercial function (Sales/Marketing/Support) to solicit competitive customer feedback, to understand competitor activities and innovations within the marketplace and to incorporate market trends into strategy development. Demonstrate mentorship and coaching skills to junior members of the team and to colleagues. Represent the company professionally, ethically, and morally at all times.Requirements:
PhD in Molecular Biology or related scientific field or MS and some years of experience OR extensive work experience within biotechnology field Excellent knowledge in proteomics and biomarker discovery Strong experience with hands on work within a laboratory, molecular biology techniques and general lab best practices, experience with Novaseq 6000 or Novaseq X is a plus Knowledge and experience in liquid handling automation systems Strong knowledge and experience of genomics, sequencing applications, and Illumina’s technology Experience in proteomics data analysis, previous experience with Partek software is a plus. Ability to communicate with a range of stakeholders at different levels both internally and externally Outstanding written, verbal, presentation, and training skills, capable of conveying complex information with clarity. Proven ability to resolve complex customer issues whilst maintaining positive customer relations Strong analytical and problem-solving skills Demonstrate a customer-first mindset to ensure customer success Ability to work independently and collaborate within a team Demonstration of ability to work with multiple stakeholders cross-functionally Ability to successfully operate in a fast-paced, rapidly changing environment. Capacity to maintain composure in stressful situations. Must be willing to travel up to 50-60% across EuropeWhat Can You Expect
Our team members are bright, energetic and dedicated - they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.
INDEUR
#LI-EMEA
#LI-REMOTE
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
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