Head of Customer Management
vor 1 Monat
Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself
Head of Customer Management & Branch Applications (all genders)
Location: Vienna
Working-Hours: Full-time
Occupation Area: IT
Company: Erste Digital
We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.With top notch technology, we drive the realization offers the Group’s vision: To provide human banking in digital times, and to build Financial Health for over 16 million customers in the CEE region.
The Customer Management & Branch Applications team is responsible for two of the most important tools used by our branch colleagues: BON and FIT+. As Head of Department, you will be responsible for the further development of the BON platform and the financial health application FIT+. Another part of your department is the UX team for all (other) advisor and back-office applications for Erste Bank and Sparkassen in Austria. Together with this team you will ensure a consistent look and feel with similar building blocks to create the same user experience for all branch and back-office related applications.
Your Tasks and Responsibilities- Establish and develop BON as a platform: Implementing software development standards to ensure efficiency and scalability of our systems.
- Enhance FIT+: Further development to support one of our strategic objectives - Financial Health for our customers.
- UX for branch and back-office applications: Your team is the backbone, has the knowledge and is the driver of a common UX for applications for internal customers.
- Managing a diverse team of 20+ people: You encourage your team to work in a self organised way.
- Communication and stakeholder management: Communicate clearly and effectively with internal and external stakeholders.
- You have at least 5 years' experience in a senior leadership role as an Architect, Senior Technology or Development Lead, Delivery Manager or Agile Coach, or a similar role.
- You have a proven track record in implementing enterprise standard architectures and software development standards.
- You are multilingual: Business and IT as well as German and English, all fluently.
- You empower your team by promoting team ownership and creating a framework where teams have autonomy and feel accountable for their results.
- You will encourage high performance and development within your team by enabling talent to grow.
- You use your excellent communication, persuasion and presentation skills to build trust with your internal stakeholders.
- You believe in change: Your confidence is based on your in-depth knowledge and experience.
- You work for one of the most prestigious brands in the region at the internationally awarded Erste Campus in Vienna, with an ambitious multi-national team and cooperate with colleagues across borders.
- You play a key role in developing the strategic agenda of Erste Digital and the digital future of Banking Services.
- The opportunity to work in a progressive banking IT area and to develop your own areas of responsibility and to take on responsibility yourself.
- Care, collegial working atmosphere characterized by mutual appreciation, team spirit and fun at work.
- Possibility to benefit and learn from our international, talented and passionate community at Erste.
- Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic.
- Good food: Healthy nutrition and good food are important for our quality of life. With seven restaurants and cafeterias, there’s something to suit every taste on the Erste Campus.
- Health Centre – The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.
- Employee benefits – Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more.
- Work-Life-Balance – Home office, paternity leave, sabbatical, sports courses -– we support you in balancing work, family and leisure time.
- The minimum wage for this full-time position in accordance with the collective agreement with complete fulfillment of the functional profile is EUR 70.000,- gross per year. But this is just a formality - we would be happy to talk about your actual salary in person
We consider the diversity of our employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.
Interested?
We would like to fill this position as soon as possible. Please apply online until 11.06.2024
Follow us:
Wir haben weitere aktuelle Stellen in diesem Bereich, die Sie unten finden können
-
Head of Customer Success Management
vor 2 Wochen
Wien, Wien, Österreich CONVOTIS GmbH Vollzeit**Wir suchen**:Unser Unternehmen sucht eine dynamische und erfahrene Führungspersönlichkeit für die Position des Head of Customer Success Management.Als Teamleiter werden Sie nicht nur für die effektive Betreuung unserer Kunden im IT Service Management verantwortlich sein, sondern auch eine aktive Rolle in der kommerziellen Entwicklung unserer Kunden...
-
Head of Customer Management
vor 2 Wochen
Wien, Wien, Österreich Erste Digital VollzeitHead of Customer Management & Branch Applications (all genders)Location: WienWorking hours: Full-timeOccupational Area: ITCompany: Erste DigitalWe are proud to be part of Erste Group, the biggest banking group in Central and Eastern Europe, counting with more than 2,500 branches and a workforce of over 45,000 employees. Our team of over 2,000 IT experts and...
-
Head of Customer Success Management
vor 2 Wochen
Wien, Österreich CONVOTIS GmbH Vollzeit**Wir suchen**: Unser Unternehmen sucht eine dynamische und erfahrene Führungspersönlichkeit für die Position des Head of Customer Success Management. Als Teamleiter werden Sie nicht nur für die effektive Betreuung unserer Kunden im IT Service Management verantwortlich sein, sondern auch eine aktive Rolle in der kommerziellen Entwicklung unserer Kunden...
-
Head of Customer Success
vor 2 Wochen
Wien, Wien, Österreich ANGEHEUERT Recruiting VollzeitDoes the position of Head of Customer Success for a FinTech company sound like your next career step?My client is an internationally successful company from Vienna, where you will be offered a lot of creative opportunities due to a recent merger with an American company. The company's mission is to secure and optimize payments for global trade.How? They're...
-
Head of Experience Management
vor 2 Wochen
Wien, Wien, Österreich Grassfish Marketing Technologies GmbH VollzeitJoin an exciting digital signage company!Grassfish is all about creating remarkable experiences that leave a lasting impact. We are recognized for our In-store Experience Management Platform and are part of the Vertiseit Group, listed on Nasdaq First North Growth Market in Sweden.Our clients include big names like BMW, Porsche, O2 Telefónica, Commerzbank,...
-
Head of Customer Success
vor 2 Wochen
südlich von Wien, Österreich ISG Personalmanagement GmbH VollzeitHead of Customer Success | AP Automation (m/w/d) SaaS-Company auf Expansionskurs KI-basierte Cloudlösungen zur Automatisierung von Accounts Payable Prozessen für multinationale Industrie-Konzerne führten unseren Mandanten als SaaS-Spezialanbieter in den letzten 20 Jahren zu globalem Erfolg. Effiz... Original Stellenanzeige auf – Jetzt Jobagent bei...
-
Head of Account Management
vor 2 Wochen
Wien, Wien, Österreich Finmatics GmbH VollzeitThe Future of Finance – today. Als Head of Account Management (m/w/d) trägst du die Verantwortung für den Ausbau und die strategische Leitung unserer Account Management Abteilung. Dabei spielst du eine entscheidende Rolle für den Unternehmenserfolg durch die vertrauensvolle und kompetente Kundenbetreuung unseres gesamten Teams.Deine AufgabenAufbau und...
-
Head of Customer Success AP Automation
vor 2 Wochen
Wien, Wien, Österreich ISG Personalmanagement GmbH VollzeitAufgaben Profil Wir bieten Head of Customer Success AP Automation (m/w/d) SaaS-Company auf Expansionskurs KI-basierte Cloudlösungen zur Automatisierung von Accounts Payable Prozessen für multinationale Industrie-Konzerne führten unseren Mandanten als SaaS-Spezialanbieter in den letzten 20 Jahren zu globalem Erfolg. Effizientes Finanzmanagement durch...
-
Head of Quality Management
vor 4 Wochen
Wien, Österreich Ribbon Biolabs VollzeitAt Ribbon Biolabs we are taking synthetic biology to the next level! Ribbon Biolabs is a young biotech company with locations in Vienna and in Klosterneuburg (outskirts of Vienna) developing the next technological wave of error-proof DNA synthesis. With our approach, we are developing a cost-efficient platform to produce long and complex DNA molecules,...
-
Head of Product
vor 2 Wochen
Wien, Wien, Österreich Iventa. The Human Management Group VollzeitSie brennen für Innovation, neue Technologien und Digitalisierung? Wir suchen für ein seit Jahrzehnten etabliertes und erfolgreiches Dienstleistungsunternehmen ab sofort eine/n engagierte/n Head of Product Management (m/w/d) zur Verstärkung des Marketing -Teams. In dieser Schlüsselposition übernehmen Sie die Leitung der Produktentwicklung und...
-
Head of Product
vor 2 Wochen
Wien, Wien, Österreich Iventa. The Human Management Group VollzeitSie brennen für Innovation, neue Technologien und Digitalisierung? Wir suchen für ein seit Jahrzehnten etabliertes und erfolgreiches Dienstleistungsunternehmen ab sofort eine/n engagierte/n Head of Product Management (m/w/d) zur Verstärkung des Marketing -Teams. In dieser Schlüsselposition übernehmen Sie die Leitung der Produktentwicklung und leisten...
-
Head of Project Management EMENA
vor 2 Wochen
Wien, Wien, Österreich Kapsch Trafficcom Transportation SA. VollzeitHead of Project Management EMENA (f/m/div*) ViennaFull time Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and...
-
Head of Quality Management
vor 2 Wochen
Wien, Wien, Österreich Ribbon Biolabs VollzeitAt Ribbon Biolabs we are taking synthetic biology to the next levelRibbon Biolabs is a young biotech company with locations in Vienna and in Klosterneuburg (outskirts of Vienna) developing the next technological wave of error-proof DNA synthesis. With our approach, we are developing a cost-efficient platform to produce long and complex DNA molecules, thereby...
-
Head of Experience Management
vor 2 Wochen
Wien, Wien, Österreich Grassfish Marketing Technologies GmbH VollzeitWir vertrauen auf unsere MitarbeiterInnen.Unsere Unternehmenskultur ist unser wichtigstes Kapital und basiert auf unseren Grundwerten - think like a customer, make it simple, dare to challenge, trust in diversity. Diese Werte begleiten uns bei allem, was wir tun.Grassfish ist Teil der Vertiseit Gruppe, die an der Nasdaq First North Growth Market in Schweden...
-
Head of Experience Management
vor 2 Wochen
Wien, Wien, Österreich Grassfish Marketing Technologies GmbH VollzeitWir vertrauen auf unsere Mitarbeiter.Unsere Unternehmenskultur ist unser wichtigstes Kapital und basiert auf unseren Grundwerten - think like a customer, make it simple, dare to challenge, trust in diversity. Diese Werte begleiten uns bei allem, was wir tun.Grassfish ist Teil der Vertiseit Gruppe, die an der Nasdaq First North Growth Market in Schweden...
-
Head of Customer Management
vor 1 Monat
Wien, Österreich Erste Digital GmbH VollzeitMake a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourselfHead of Customer Management & Branch Applications (all genders)Location:ViennaWorking-Hours:Full-timeOccupation Area:ITCompany: Erste DigitalWe are part of Erste Group –...
-
Head of Customer Success
vor 3 Wochen
Wien, Österreich ANGEHEUERT Recruiting VollzeitDoes the position of Head of Customer Success for a FinTech company sound like your next career step? My client is an internationally successful company from Vienna, where you will be offered a lot of creative opportunities due to a recent merger with an American company. The company’s mission is to secure and optimize payments for global trade. How?...
-
Head of CapEx Project Management
vor 2 Wochen
Wien, Wien, Österreich Michael Page VollzeitPlanning and implementation of investment projects|Departmental management after training phaseOur client in Vienna is a large, internationally operating industrial enterprise in the pulp and paper industry. In the course of a retirement successtion planning, we are seeking a Senior CapEx Project Manager who, after approximately one year of familiarization,...
-
Head of Customer Management
vor 4 Wochen
Wien, Österreich Erste Digital GmbH Vollzeit Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself Head of Customer Management & Branch Applications (all genders) Location: Vienna Working-Hours: Full-time Occupation Area: IT Company: Erste Digital We are...
-
Head of Product
vor 2 Wochen
Wien, Frankfurt, Österreich Iventa. The Human Management Group VollzeitSie brennen für Innovation, neue Technologien und Digitalisierung? Wir suchen für ein seit Jahrzehnten etabliertes und erfolgreiches Dienstleistungsunternehmen ab sofort eine/n engagierte/n Head of Product Management (m/w/d) zur Verstärkung des Marketing-Teams. In dieser Schlüsselposition überneh... Original Stellenanzeige auf – Jetzt Jobagent bei...