Customer Journey Expert for Digital Mortgage

vor 1 Woche

Wien, Wien, Österreich Raiffeisen Bank International Vollzeit

Customer Journey Expert for Digital Mortgage (f/m/x):

  • Private Individuals Products is the unit responsible for design & development of customer centric group products. Lending is, indeed, a key area. While the corporate citizenship calls for standardized and group-wide reusable digital first products and services, we consider voice of customer first. We are on a search for a new colleague who will engage in analysis of the mortgage and its potential on introducing a digital customer journey, harmonize the journey among the RBI network banks and support the Product Owner in the onboarding recipient countries into the RBI Group digital solutions.#full-time
(38.5h / week)

viennaoffice
(1030)

homeoffice
possible

Your role at RBI:

  • Ownership of the mortgage digital UX (user experience) concept: its design, feasibility, development, testing support and production performance review
  • Forming and running feasibility studies and supporting prototyping while addressing various RBI network banks' specifics
  • Reflection of voice of customer (surveys, testing, feedback, data analysis)
  • Supporting the process of backlog maintenance and refining the backlog content
  • Performing structured solution analysis and effort estimations and analysing financials for digital lending solution in terms of profitability and costs

Your core competencies:

  • 5+ years of experience in finance lending industry (preferably mortgage)
  • Proven skills in Customer Jurney Expertise, Data Analysis, modelling, product, and process variance mapping
  • A customerfocused team player with strong interpersonal and networking skills
  • Excellent communication, presentation, and facilitation skills
  • Flexible and open to new ideas and projects
  • Experience with AGILE / SCRUM

What's in it for you:

-
Work Life Balance: f lexible working hours (no core time) & extensive hybrid working possibilities
-
Meaningful Career Options: to develop personally & professionally
-
Learning: as part of our DNA & culture
-
Easy Moving: work permit support
-
Easy Commuting: free public transport pass
-
Canteen: healthy, tasty, and heavily subsidized
-
Leisure time activities: attractive sports and cultural offers (free museum tickets, reduced gym membership, etc.)
-
Saving: with vouchers / discounts from our staffs' council (eg. for supermarkets)
-
Free: Salary account and credit card
-
Family Friendly: family allowances, gender-neutral parental leave, part-time work, bilingual company kindergarten etc.
-
Salary: starting at **EUR 64.000;
- gross p.a **. including overtime (market-compliant overpayment is provided dep. on experience / qualification)

At Raiffeisen Bank International , we are pleased to have more than 17 million customers in Austria and 12 other CEE countries - what got us here, are our _talented people _. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive.

Diversity and inclusion are essential components of our vision and mission and are reflected in our values:
collaboration, proactivity, learning and responsibility.

Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs.

- Follow us on our RBI Account on _

_LinkedIn _:

- _

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