After Sales Head

vor 3 Wochen

Sydney, Österreich Youroads Vollzeit

- Oversee the customer service department to ensure timely and effective resolution of customer inquiries, complaints, and issues.

- Implement strategies to enhance customer satisfaction and loyalty.

- Monitor customer feedback and implement improvements based on feedback analysis.

2. Warranty Claims Management:

- Manage the warranty claims process, including the validation, approval, and reimbursement of warranty claims.

- Work closely with the engineering and quality control teams to address recurring issues and minimize warranty claims.

3. Spare Parts Management:**

- Develop and implement inventory management strategies to optimize spare parts availability while minimizing carrying costs.

- Ensure accurate tracking of spare parts inventory and timely replenishment to meet demand.

4. Technical Support:**

- Provide technical support to customers, service centers, and field service engineers to troubleshoot complex issues.

- Coordinate with engineering teams to provide timely resolutions to technical issues.

5. Service Center Operations:**

- Oversee the operations of service centers, including staffing, training, and performance management.

- Monitor service center performance metrics and implement initiatives to improve efficiency and productivity.

6. Budgeting and Forecasting:**

- Develop annual budgets for the after-sales department and monitor expenses to ensure adherence to budgetary constraints.

- Forecast after-sales revenue and expenses based on historical data and market trends.

Qualifications:

- Bachelor's degree in mechanical engineering, automotive engineering, business administration, or a related field. Master's degree preferred.

- Minimum of 5 years of experience in after-sales service management within the automotive industry.

- Strong understanding of automotive systems, including engines, transmissions, electrical systems, and chassis components.

- Excellent leadership and communication skills with the ability to motivate and inspire cross-functional teams.

- Proficiency in analyzing data and metrics to drive informed decision-making.

- Proven track record of improving customer satisfaction and loyalty.

- Familiarity with warranty management systems and spare parts inventory management software.

- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

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