Customer Excellence and Digital Manager

vor 6 Monaten

Wien, Österreich Amgen Vollzeit

**HOW MIGHT YOU DEFY IMAGINATION?**

If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

As the **Customer Excellence and Digital Marketing Manager (f/m/d)**, you will be in the driver seat of the customer excellence in the Austrian affiliate and digital activities in the Oncology Business Unit, reporting to the Business Unit Director.

**LIVE**
**What you will do**

In this role, you will have on the one hand the unique opportunity to drive innovation for customer excellence and omnichannel in the affiliate and on the other hand, you will guide the digital strategy and execute digital projects, monitor aligned KPIs and provide reports in the Business Unit. You will be partner of brand teams in data driven planning of digital activities and help to continuously improve operational excellence.
- Drive the customer excellence and digital strategy in the affiliate and define omnichannel roadmap and align with Regional priorities
- Lead local communication cascade strategy for Customer Capabilities
- Be Affiliate change agent for customer capability change management
- Keep up to date with the latest trends and best practices in online marketing and ensure knowledge transfer within the affiliate and to support Regional priority setting and global deliverables
- Support innovative projects in the field of digital technologies & align with compliance, regulatory, safety & other relevant functions
- Coordinate setting KPIs and implementing solutions for tracking and monitoring the success of digital campaigns
- Ensure integration of digital with traditional channels, build multiple touchpoints and partner in brand planning process
- Mobilize affiliate expertise & resources to drive implementation of customer Capabilities
- Facilitate successful collaboration with Global Service Center for implementation of digital assets
- Set up local best practice sharing meetings and Customer Excellence events for the affiliate
- Act as contact for various digital tools, e.g. Veeva CRM, Brightcove, Google Campaign URL builder
- Collaborate with external agencies to improve our internal capabilities in the digital area
- Lead local market research projects with digital focus and share and leverage learnings for future digital projects
- Plan, conceptualize, implement and analyze tailored digital marketing activities for Oncology brands in alignment with strategic brand planning process
- Be the department expert and manage marketing automation tools (SFMC)

**WIN**
**What we expect of you**

We are all different, yet we all use our unique contributions to serve patients. What we seek in you as an experienced professional, are these competencies and qualifications:
**Competencies**:

- Solid understanding of relevant technologies and systems, digital marketing / communication, content management
- Ability to align integration efforts with the overall strategic goals and vision of the organization
- Experience in implementing, administering and tracking of digital channels (webinars, webcasts, websites)
- Strong project management skills (leading cross-functional project teams)
- Fast learner with high affinity to new technologies & digital communication
- Ability to build a regional stakeholder & peer network
- Strong communicator with the ability to work in crossfunctional teams
- Analytical thinker with the ability to make informed decisions
- Problem-Solving: Skill in identifying and resolving challenges that may arise during the GwL integration process.
- Adaptability: Flexibility to adapt to changing circumstances and navigate evolving integration requirements.
- Fluent in German and English (oral and written)

**Qualification**:

- Higher academic education (University degree or experience from similar positions)
- At least 2 years of relevant experience in Digital Marketing / Digital Communication
- 2 years experience in Brand Management or as member of a Brand team
- Knowledge of legal basis for digital marketing in AT & pharma experience preferred
- Knowledge of pharmaceutical sales process and Veeva tracking preferred
- Good IT skills, incl. Microsoft Office (Word, Excel, Outlook, PowerPoint)

**THRIVE**

**What you can expect of us**

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.
- Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
- Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table an

  • Technical Customer Success and Customer Delivery

    vor 7 Monaten

    Wien, Österreich A1 Digital Vollzeit

    A1 Digital makes digitalization happen. With scalable services and innovative solutions in the areas of IoT, cloud and security, we are the ideal partner for digital projects in medium-sized businesses. A1 Digital currently supports more than 500 companies in their digital transformation. Our experts at our locations in Vienna, Munich and Lausanne are...

  • Archivist and Digital Preservation Specialist

    vor 4 Wochen

    Wien, Wien, Österreich Digital Preservation Coalition Vollzeit

    The International Atomic Energy Agency (IAEA) is seeking a skilled Archivist and Digital Preservation Specialist to lead its Archives Unit.About the RoleAs the Head of the Archives Unit, you will be responsible for planning and managing the activities of the Unit to ensure the delivery of effective and efficient archival services. Your expertise in archival...

  • Digital Excellence Partner

    vor 4 Monaten

    Wien, Österreich Ivoclar Vivadent AG Vollzeit

    **At the Ivoclar Group, we support dentists, dental technicians and dental hygienists both professionally and personally in fulfilling their passion and purpose: to ensure that people have the best possible oral health care and quality of life, today and in the future. We are inspired by the knowledge that together we are better.** Do you want to work...

  • Manager Digital Transformation

    Vor 6 Tagen

    Wien, Österreich TOWA - the digital growth company Vollzeit

    **Wofür wir stehen**: „We build digital products and platforms that humans love and businesses need” Nur wer bereit ist, sich zu verändern und sich mit dem Neuen und Unbekannten auseinanderzusetzen, wird der Treiber dieser Welt sein. Bestehende Konventionen — genauso wie das eigens Erschaffene — in Frage zu stellen und nie den Anspruch zu...

  • Technical Customer Success Lead for Digital Transformation Projects

    vor 4 Wochen

    Wien, Wien, Österreich A1 Digital International GmbH Vollzeit

    About A1 DigitalA1 Digital makes digitalization happen. With scalable services and innovative solutions in the areas of IoT, cloud, and security, we are the ideal partner for digital projects in medium-sized businesses.We currently support more than 500 companies in their digital transformation journey.Job SummaryThis is an exciting opportunity to join our...

  • Digital Transformation Specialist

    Vor 4 Tagen

    Wien, Österreich A1 Digital International GmbH Vollzeit

    About UsA1 Digital International GmbH is a leading provider of digitalization solutions, supporting over 500 companies in their transformation journey. Our team of experts works with cutting-edge technologies to deliver innovative services and scalable solutions.Job DescriptionWe are seeking an experienced Digital Transformation Specialist - Customer Success...

  • Teamleiter Digital Excellence

    Vor 6 Tagen

    Wien, Österreich Hays Vollzeit

    **Meine Aufgaben** - Als Digital Excellence Lead bist du für die strategische Konzeptionierung und Ausrichtung sowie operative Anleitung von Fachbereichen hinsichtlich Digital als Kernelement der Omnichannelkampagnen verantwortlich - Verantwortlich für unser Digital Governance und Ausbau des Digitalportfolios in Abstimmung mit Fachbereichen - Als Digital...

  • Digital Transformation Expert

    vor 3 Wochen

    Wien, Wien, Österreich A1 Digital International GmbH Vollzeit

    About A1 DigitalA1 Digital International GmbH is a leading provider of digitalization services, specializing in IoT, cloud, and security solutions for medium-sized businesses. With over 500 successful projects under our belt, we empower companies to transform their operations and stay ahead of the curve.Your RoleAs a Digital Transformation Expert, you will...

  • Digital Transformation Project Manager

    vor 4 Wochen

    Wien, Wien, Österreich A1 Digital International GmbH Vollzeit

    A1 Digital International GmbH makes digitalization happen. With scalable services and innovative solutions in the areas of IoT, cloud and security, we are an ideal partner for digital projects in medium-sized businesses.We currently support over 500 companies in their digital transformation journey.Key Responsibilities:Customer Amendment Handling and...

  • Customer Experience Excellence Manager

    vor 3 Wochen

    Wien, Österreich Daiichi Sankyo Europe Vollzeit

    **Engagiert in der Forschung. Im Einsatz für Patient*innen.**: Mit über 120 Jahren Erfahrung und mehr als 17.000 Mitarbeiter*innen in über 20 Ländern widmet sich Daiichi Sankyo der Entdeckung, Entwicklung und Bereitstellung neuer Behandlungsstandards, die die Lebensqualität weltweit verbessern. In Europa konzentrieren wir uns auf zwei Bereiche: Unser...

  • Digital Transformation Expert with Technical Customer Success Focus

    vor 2 Wochen

    Wien, Wien, Österreich A1 Digital International GmbH Vollzeit

    About UsA1 Digital International GmbH makes digitalization happen. We offer scalable services and innovative solutions in IoT, cloud, and security to support the digital transformation of medium-sized businesses.We currently work with over 500 companies to help them achieve their digital goals.Job DescriptionThis role involves coordinating with our Technical...

  • Travel and Operations Excellence Manager

    vor 1 Monat

    Wien, Wien, Österreich Amazon Europe Core Vollzeit

    Company OverviewAt Amazon Europe Core, we are seeking a highly skilled Travel and Operations Excellence Manager to join our team. This is an excellent opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional results.Job SummaryThe Regional On The Road (OTR) manager will be responsible for maximizing...

  • Operational Excellence Manager

    vor 3 Wochen

    Wien, Wien, Österreich Amazon Europe Core Vollzeit

    We are looking for an Operational Excellence Manager at Amazon Europe Core.About the RoleThe successful candidate will be responsible for ensuring the highest standards of Digital Services Platform (DSP) and Data Analytics (DA) engagement at a station level. They will foster a collaborative environment between Operations and DSPs, promoting a win-win...

  • Digital Transformation Consultant

    vor 3 Wochen

    Wien, Wien, Österreich A1 Digital International GmbH Vollzeit

    A1 Digital International GmbH is a leading provider of digitalization services and innovative solutions in the areas of IoT, cloud, and security. We are seeking a skilled Technical Customer Success Manager to join our team.As a Technical Customer Success Manager, you will be responsible for identifying customer process needs and system landscapes, as well as...

  • Brand and Customer Manager Hematology

    Vor 2 Tagen

    Wien, Österreich Takeda Pharmaceutical Vollzeit

    The brand and customer manager is a key role centered in Takeda Austria, facing customers and developing marketing strategies and executing plans accordingly. This person is engaging closely with accounts, directly touching the patient journey, gaining a deep understanding of insights to develop and create meaningful commercial conversations and solutions....

  • Customer Delivery Manager M2m/iot

    vor 4 Stunden

    Wien, Österreich A1 Digital Vollzeit

    A1 Digital makes digitalization happen. With scalable services and innovative solutions in the areas of IoT, cloud and security, we are the ideal partner for digital projects in medium-sized businesses. A1 Digital currently supports more than 500 companies in their digital transformation. Our experts at our locations in Vienna, Munich and Lausanne are...

  • Operational Excellence

    Vor 4 Tagen

    Wien, Österreich CoachHub Vollzeit

    **About the Job**: CoachHub is the digital turnkey solution to enable personalized coaching for employees of all career levels. Together we are building the largest coaching platform in Europe and beyond. Our clients include some of the most renowned tech companies and global corporations. We coach worldwide on 6 continents in over 54 languages and are...

  • Digital Client Success Manager

    vor 7 Monaten

    Wien, Österreich emarsys eMarketing Systems Vollzeit

    The Digital Client Success Team is a global, agile, self-organized team whose mission is to drive the Digital Journey for our clients in the digital segment and to deliver a seamless, world class customer experience by ensuring that a minimum set of consistent touchpoints are automatically provided for each customer and by serving as central commercial point...

  • Senior Digital Transformation Expert

    vor 4 Wochen

    Wien, Wien, Österreich A1 Digital International GmbH Vollzeit

    We are looking for a highly skilled Technical Customer Success Manager - Connectivity to join our team at A1 Digital International GmbH. As a key member of our customer success team, you will be responsible for ensuring the seamless integration of our connectivity solutions with our customers' systems and processes.A successful candidate will possess...

  • Digital Transformation Specialist

    vor 3 Wochen

    Wien, Wien, Österreich A1 Digital International GmbH Vollzeit

    A1 Digital International GmbH - A Leading Partner in DigitalizationWe are A1 Digital International GmbH, a renowned company driving digital transformation in medium-sized businesses. Our scalable services and innovative solutions in IoT, cloud, and security make us the ideal partner for digital projects.With over 500 companies supported in their digital...