Technical Product Specialist

vor 5 Monaten


Linz, Österreich Dynatrace Vollzeit

**Company Description**

Dynatracers come from different countries and cultures all over the world, speaking various languages. English is the one that connects us (55+ nationalities).- Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment.
- Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform.
- Track and document customer touchpoints and engagements.
- Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions.
- Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace.
- Identify potential growth and retention opportunities within customer chat conversations and coaching sessions
- Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.
- Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processes
- Chat focused: 40%

**Qualifications**
- Education: Bachelor’s degree in computer science, Information Technology, or equivalent

work experience
- Work experience: 1-3 Years.
- Familiar with one or more of the following technologies:

- Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.
- Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
- Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
- Familiar with database design, SQL, and data access practices and concepts.
- Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences.
- Excellent written and verbal communications skills, in English and German
- Dynatrace Professional Certification (obtained within 180 days if hired externally)
- Pursuing industry level certification
- Willingness to learn new technologies and resolve complex technical issues.

**Additional Information**
Due to legal reasons we are obliged to disclose the **minimum **salary for this position, which is € 48,400 per year based on full-time employment (38.5 h/week).

All your information will be kept confidential according to EEO guidelines.



  • Linz, Österreich Dynatrace Vollzeit

    Company Description Are you looking for a fast-paced environment where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges? If so, look no further. **We want to talk to you!** The world needs perfect software...


  • Linz, Oberösterreich, Österreich CompuGroup Medical Vollzeit

    Job OverviewCompuGroup Medical is seeking a skilled Technical Content Specialist to join our team. As a key member of our documentation department, you will be responsible for creating high-quality technical documentation for our software products. This role requires strong writing and communication skills, as well as the ability to work independently and...

  • IT Specialist

    vor 1 Tag


    Linz, Oberösterreich, Österreich IVM Technical Consultants Vollzeit

    We are seeking a highly skilled IT Specialist to join our team at {company}.As an IT Specialist, you will be responsible for providing technical support and maintaining the integrity of our systems. This is a great opportunity for a motivated and detail-oriented individual to grow their skills and contribute to our success.Key Responsibilities:Maintain and...


  • Linz, Österreich ABB Vollzeit

    **Global Product Specialist Stepper/BLDC Motors**: **Take your next career step at B&R - a member of the ABB Group - with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At B&R - a member of the ABB Group, we have the clear goal of driving diversity and inclusion across all...


  • Linz, Oberösterreich, Österreich Primetals Technologies Vollzeit

    Technical Sales Manager Environmental TechnologiesJob SummaryWe are seeking a highly skilled Technical Sales Manager Environmental Technologies to join our team at Primetals Technologies. As a Technical Sales Manager, you will be responsible for acquiring and tender processing, preparing technical offers for Environmental Technologies projects, developing...


  • Linz, Österreich IVM Technical Consultants Vollzeit

    Beschreibung:Wir suchen einen erfahrenen Mechanical Fluid Dynamics Specialist, der sich auf die Entwicklung von Rohrleitungskonzepten und die Leitung von Projekten hinsichtlich fluidtechnischer Themenstellungen spezialisiert hat. Als Teil unseres Teams bei IVM Technical Consultants werden Sie sich neben der Identifikation und Lösung potenzieller technischer...


  • Linz, Österreich ventopay gmbh – Österreich Vollzeit

    Du bist motiviert, arbeitest gerne im Team und suchst nach einer neuen Herausforderung? Dann bist du bei uns richtig! ventopay ist mit der mocca® Produktlinie der Innovations - und Technologieführer bei der Digitalisierung in der Gemeinschaftsverpflegung. Die Produktpalette beinhaltet neben einem umfassenden Kassen-, Bezahl - und Abrechnungssystem auch...


  • Linz, Oberösterreich, Österreich IVM Technical Consultants Vollzeit

    Requirements Engineer (m/w/d)Location: LinzJob Type: Full-timeDepartment: Software & ITSalary (Gross/Month): from € 3,650,-Time for a new challengeWe, IVM Technical Consultants, are a long-standing technology service provider for the state and are currently supporting our very successful partners in Linz in expanding their teams with an experienced...


  • Linz, Österreich VACE Engineering Vollzeit

    Unser Kunde ist ein weltweit führender Partner für Engineering, Anlagenbau und Lifecycle-Services in der Metallindustrie. Das komplette Technologie-, Produkt - und Leistungsportfolio des Unternehmens umfasst ganzheitliche Lösungen für Elektronik, Automatisierung und Umwelttechnik und deckt alle Schritte der Wertschöpfungskette in der Eisen - und...


  • Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit

    About the RoleDynatrace Austria GmbH is seeking an experienced Product Management Lead to drive the development and growth of our software solutions. In this pivotal role, you will leverage your strong UX/CX expertise, product management skills, and technical understanding to shape and define our solution experience, ensuring our customers receive unmatched...


  • Linz, Oberösterreich, Österreich Philips Vollzeit

    Job Title: Modality Sales SpecialistAt Philips, we are committed to improving the lives of patients and healthcare professionals around the world. As a Modality Sales Specialist, you will play a key role in driving the growth of our Hospital Patient Monitoring business in Austria.About the Job:As a Modality Sales Specialist, you will be responsible for...


  • Linz, Österreich Dynatrace Vollzeit

    Job DescriptionAs a Senior Technical Support Engineer , you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.  Your role Recognize and solve problems as reported by...

  • Product Manager

    vor 1 Monat


    Linz, Oberösterreich, Österreich TeamViewer Vollzeit

    Product Owner - TensorWe are seeking a highly skilled Product Owner to join our engineering team in Linz and drive the success of our enterprise-focused remote connectivity product Tensor.ResponsibilitiesTake ownership of product initiatives from requirements gathering to release, working closely with Product Managers and Scrum Teams.Translate customer needs...

  • Product Manager

    vor 2 Wochen


    Linz, Oberösterreich, Österreich TeamViewer Vollzeit

    About the RoleWe are seeking a highly skilled Product Owner to join our engineering team in Linz and further improve our enterprise-focused remote connectivity product Tensor. The successful candidate will report to the Vice President Product Management and have the opportunity to create impact and add value in an agile, modern environment.Key...

  • Senior Product Manager

    vor 2 Wochen


    Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit

    Product Leadership Role at DynatraceAt Dynatrace, we're shaping the future of software intelligence. As a Product Leadership Role, you'll work closely with our architects and engineers to translate business requirements into technical solutions. This is a unique opportunity to join a one-product software company creating real value for the largest...

  • Product Strategist

    vor 1 Tag


    Linz, Oberösterreich, Österreich TeamViewer Vollzeit

    About the RoleWe are looking for a Product Owner (all genders) for our engineering team in Linz to further improve our enterprise-focused remote connectivity product Tensor and to own further product initiatives.The position will report to the vice President Product Management and provides excellent opportunity to create impact and add value in an agile,...

  • Product Manager

    vor 2 Monaten


    Linz, Oberösterreich, Österreich TeamViewer Vollzeit

    About the RoleWe are seeking a highly skilled Product Owner to join our engineering team in Linz and drive the success of our enterprise-focused remote connectivity product, Tensor.This is an excellent opportunity to create impact and add value in an agile, modern environment.Key ResponsibilitiesTake ownership of product initiatives from requirements...

  • Senior Product Manager

    vor 4 Wochen


    Linz, Oberösterreich, Österreich Dynatrace Vollzeit

    Shape the Future of Software IntelligenceAt Dynatrace, we're revolutionizing the way software works. As a Senior Product Manager, you'll play a critical role in shaping our SRE initiatives, ensuring alignment with broader business goals.Your Key Responsibilities:Develop and execute a clear strategy for our SRE initiatives, driving reliability and performance...


  • Linz, Oberösterreich, Österreich Dynatrace Vollzeit

    Unlock the Power of Dynatrace's Software Intelligence PlatformAs a Principal Product Manager at Dynatrace, you will be responsible for driving the go-to-market strategy for our Application Security solution, which combines Cloud Native Application Protection and Security Analytics use cases. This role requires a strong technical foundation and deep knowledge...

  • Senior Product Manager

    vor 4 Wochen


    Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit

    Join Dynatrace Austria GmbH as a Senior Product ManagerAt Dynatrace, we're on a mission to make software work perfectly. Our platform combines broad and deep observability with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely,...