Key Merchant Success Manager

vor 4 Wochen

Wien, Österreich Viva Wallet Vollzeit

**Key Customer Success Manager - Strategic Accounts/Partners**

**Also known as Customer Success Manager, Customer Relationship Manager, Key Merchant Success Manager**

Viva Wallet is one of the most innovative and fastest growing payments acquiring technology companies in Europe and we are hiring a Key Merchant Success Manager to help build our Key Customer implementation function to cover Germany, Poland Austria, Czech Republic, Croatia and Hungary and manage the implementation / delivery of Viva Wallet payments technology with some of our most important customers.

**Why should I apply?**
- High growth opportunity to further boost your career with potential to lead a team on a regional basis.
- Your successes, hard work and achievements will be recognized and rewarded.

**About Us**:
Viva Wallet was founded in 2010 and have become the leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. Latest innovations include “Tap-to-Pay Viva Terminal App” turning any Android mobile to a card terminal, and “Smart Checkout” payment gateway that can increase conversion by 21%. An advocate of sustainable cashless economy, Viva Wallet harnesses the power of their disruptive in-house technologies to provide digital payments services in 19 languages and 9 currencies, featuring over 24 payment methods.

**About the role**:
As a Customer Success Manager/Customer Relationship Manager/ Key Merchant Success Manager you will:

- Responsible for customer success on key big client opportunities for the successful delivery of desired scope and ongoing expansion of the relationship.
- Manage closely key merchant relationships and consult/advice merchants with the aim of delivering a complete required solution that will cover end to end customer demands (including integrations, automated reporting / reconciliation, and other tailor-made solutions).
- Support on the successful win of key big merchants and identify cross product selling expansion throughout the relationship.
- Gather business requirements and inform merchants about the desired solutions/integrations to be implemented based on available Viva Wallet functionalities.

**Requirements**:
**What we look for in a Customer Success Manager/Customer Relationship Manager/ Key Merchant Success Manager**:

- Degree in Management Information Systems or a combination of Business with IT related field
- Be able to identify customer technical and commercial requirements to craft solutions
- Be a confident negotiator to achieve win-win commercial agreements and close sales
- Customer focus with proven soft skills in dealing with clients’ Management & Payments stakeholders
- Minimum 5-7 years of relevant proven experience, ideally within the Payments & Fintech Industry
- Strong communication skills able to write and speak German plus English to a high standard.
- Ability to speak additional EU languages

LI-Onsite

**Benefits**
- A competitive salary (based upon your skills and experience);
- Annual bonus based on targets’ achievement (Up to 4 monthly salaries per annum);
- Private medical and life insurance;
- Integrity, teamwork, transparency, and regular feedback to develop your skills;
- A chance to grow within a fast-moving European Fintech Company / Neobank

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