Sr Operations

Vor 4 Tagen

Wien, Österreich Uber Vollzeit

**About the Role**

The Senior Operations Manager role is an outstanding opportunity to drive growth through product, technology, and pricing strategies and consolidate the driver base, and therefore to ensure strong and balanced growth for Uber in the DACH sub-region, with a strong focus on Austria. This role calls for a combination of savvy analytics, critical thinking as well as strong execution and autonomy.

This is an intense operational and coordination role. The Sr Operations Manager role will need to develop robust and streamlined processes, work on delivering tech and product launches, ensure marketplace health, and attract, convert, engage, and retain riders partners, and partner drivers facing a multitude of complex needs and bottlenecks. This requires a dedication to operational excellence, a deep understanding of driver lifecycle and economics, and a customer-centric attitude. This role also calls for strong market proximity to collect insightful feedback on the ground. The Sr Operations Manager will also be responsible for supporting the functional team locally to scale processes and ensure project coordination with internal/external stakeholders.

The role will require navigating the ever-fluctuating regulatory landscape to ensure Uber remains one step ahead in this constantly evolving sector. This role also calls for highly adaptable profiles that are keen to tackle different issues and will demonstrate the ability to push new initiatives, positively challenge the existing and make the role what they want it to be.

**What You'll Do**
- Work with the Local Operations team and GMs to outline Uber’s DACH strategy.
- Analyze the marketplace and identify product, tech, and pricing needs.
- Define and implement best-in-class acquisition and conversion processes.
- Execute high-impact initiatives.
- Build useful dashboards tracking your team’s KPIs with our reams of data.
- Ramp up rapidly and adhere to the evolving regulatory and compliance requirements in the sector.
- Work closely with functional teams to ensure country growth needs are met.

**Basic Qualifications**
- 2+ years of experience in data-driven decision-making and sound business judgment through strong analytical thinking and experimentation.
- Proficiency in SQL
- Proficient in German and English

**Preferred Qualifications**
- Strong stakeholder management experience
- Resourceful, go-getter - Uber is committed to constant improvement. You're excited to add new value for the business and craft processes, analysis, and operations that can scale
- Strong communication and organization skills
- Strong interpersonal skills
- Ability to take initiative in a constantly-changing work environment and implement quickly

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

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