Property Assistant

vor 3 Wochen

Wien, Österreich Mitie Vollzeit

PROPERTY ASSISTANT

**MAIN PURPOSE OF THE JOB**:
Responsible for the management of the residential property services within Post. Role includes - furnishing properties, ensuring statutory compliance, the management of the client's system for inventories and assisting the Mitie Team in the effective management of the customer move in and move out programme.

**TECHNICAL COMPETENCIES**:

- Experience in a similar role, fluent speaker in English and German (written and oral)
- Experience of budget management and commercial awareness
- IT literate in MS Office and systems management software
- Experience in dealing with Landlords and Estate Agents
- Experience in dealing with customers and providing home search
- Able to co-ordinate and manage planned and reactive services end-to-end
- Experience of managing, co-ordinating works and sub-contractors
- Experience in project management
- Experience of furnishing properties and ordering supplies
- Collation of service data, detailed reporting and performance analysis
- Understanding of Tenancy agreements
- Previous experience working with housing administrations
- Holder of a full and valid driving licence

The following technical competencies are desirable for the successful Property Assistant:

- Experience of operating MAXIMO, PYRAMID and PRISM systems

**BEHAVIORAL COMPETENCIES**:

- We are looking for a Property Assistant who remains calm under pressure and can communicate effectively at all levels
- The Property Assistant will be confident in making decisions and follow up their decisions with action, achieving objectives, meeting KPIs and SLAs
- The Property Assistant will be able to work within agreed systems and procedures, and maintain accurate records
- The Property Assistant will continuously pursue high standards and communicate effectively with tenants and the client teams
- The Property Assistant will be able to balance commercial considerations with the needs of colleagues and clients, use consultation and negotiation to reach agreement, critically examine numerical, financial and written data, and track delivery against specifications and budgets
- The Property Assistant will be clear about the contractual requirements and communicate effectively their responsibilities
- The Property Assistant will provide high levels of customer services at all times

**KEY RESPONSIBILITIES AND RESULT AREAS**:
**Programme Management**
- Responsible for the delivery of reactive, M&E, Soft FM and building fabric works in the leased hold properties
- Responsible for established services and all other reactive and ad-hoc services. Complete records and provide check list feedback to the senior management team
- Planning and co-ordination of all works/services with supply chain
- Support of incidental works and other new works programmes
- Ensure that information held on Maximo system is accurate and timely
- Establish effective follow-up system for ongoing issues
- Manage all information and data transfer between Mitie Senior Management teams and supply chain.
- Assisting in management of housekeeping of Pyramid system, inventories of the SRP flats
- Liaise with third party providers as necessary
- Liaising with Housing Administrations
- Provide effective staff residential accommodation services as defined by the contract
- Manage and process of invoices and purchase orders in the delivery of this service using Mitie's and the client's financial management software
- To provide & deliver good environmental practice
- To provide cover in times of absence where necessary, i.e. Reception.
- Management of rents and utilities

**Networking**
- Liaison with Client representatives and customer
- Co-ordinate all operations with service teams, central helpdesk team, Mitie management and supply chain

**Budget Management**
- Management of budget to ensure works are completed to time and cost

**Performance Management**
- Produce performance measures to demonstrate satisfactory service delivery, performance against KPI's and SLA's and costs against budget
- Use of Maximo to manage all aspects of service delivery against contractual performance indicators

**Quality Management**
- Undertake quality audit of works in progress and completed
- Undertake quality audit of all established services
- Support the Continuous Improvement programme and identify issues to drive forward contract development.

**Compliance and Fraud**
- Fraud Awareness
- Responsible for ensuring compliance with relevant legislation, Health and Safety, Quality Assurance & Environment

**Supply Chain**
- Liaise, audit and manage the supply chain
- Regular review of supply chain partners ensuring that service needs are achieved

**HEALTH, SAFETY AND ENVIRONMENT**
- Ensure strict adherence to all processes and procedures, not limited to but including: Company Documentation, Work Instructions, ISO Processes, COSHH Assessments, Risk Assessments and Method Statements.
- Ensure that all aspects of Health and Safety are

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