Customer Support Analyst Ii

vor 3 Wochen

Linz, Österreich Dynatrace Vollzeit

**Your role at Dynatrace**:
Are you looking for a fast-paced environment where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges? If so, look no further. **We want to talk to you**

The world needs perfect software and Dynatrace works with some of the world’s leading brands to deliver this, including Adobe, Samsung, Verizon, Starbucks, Virgin Money, Ford, and Experian. Our Dynatrace ONE team takes the core principles of Agile software development and applies them to delivering amazing customer experience to these and our other 3,000+ customers around the world. We bring together customer success, customer service, and technical consulting disciplines into cross-functional “squads” with a single focus—to make our customers successful.

As a Technical Product Specialist II, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers. This is done primarily through providing in-product assistance (chat), personalized coaching sessions, and product onboarding. Through these customer engagements, you will have the opportunity to educate our customers about our latest product enhancements and how they can get the most value from them. You will use the experience you've gained to solve more complex issues and have an opportunity to participate in D1 projects and initiatives.
- Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment.
- Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform.
- Track and document customer touchpoints and engagements.
- Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions.
- Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace.
- Identify potential growth and retention opportunities within customer chat conversations and coaching sessions
- Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.
- Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processes

**What will help you succeed**:

- Bachelor’s degree in Computer Science, Information Technology, or related work experience.
- Knowledge of networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
- Familiarity with database design, SQL, and data access practices.
- Exceptional corporate presentation and relationship-building skills.
- Excellent English + fluency in other european languages highly valued

Knowledge of one or more web technology stacks such as
- Server-side technologies such as Java Servlets and PHP
- Client-side technologies such as HTML, CSS, JavaScript, and Ajax
- The HTTP protocol and the RESTful architectural style
- Cloud/New Stack technologies such as OpenStack, OpenShift, AWS, Azure, and CloudFoundry
- Service-oriented personality with passion for working with customers (mainly in English)
- Hands-on Teamplayer and proactive (wo)man of action

**Why you will love being a Dynatracer**:

- A **one-product software company** creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the** latest technologies** and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box welcomes unconventional ideas, and **pushes boundaries.**
- An environment that fosters innovation, enables creative collaboration, and **allows you to grow.**
- A globally unique and** tailor-made career development program** recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A **truly international mindset** with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
- A culture that is being shaped by the **diverse** personalities, expertise, and backgrounds of our global team.

Due to legal reasons we are obliged to disclose the **minimum**salary for this position, which is € 48000 per year based on full-time employment (38.5 h/week). We offer a** higher salary**in line with qualification and experience.

**Discover more perks & benefits**:

  • Customer Support

    vor 2 Wochen

    Linz, Österreich Usersnap GmbH Vollzeit

    **Job description**: Usersnap is a web-based customer feedback platform that is used by companies like Facebook, Canva, and Microsoft worldwide. We are looking for a customer success manager who possesses a support background and is result driven. There is a wide range of duties crossing from product support, user on-boarding and education to minimizing...

  • Customer Support

    vor 2 Wochen

    Linz, Österreich Usersnap GmbH Vollzeit

    Usersnap is a web-based customer feedback platform that is used by companies like Facebook, Canva, and Microsoft worldwide. We are looking for a customer success manager who possesses a support background and is result driven. There is a wide range of duties crossing from product support, user on-boarding and education to minimizing churn. Usersnap paves...

  • Customer Service Support Mitarbeiter:in

    vor 2 Wochen

    Linz, Österreich ÖBB-Holding AG Vollzeit

    Wir möchten neue Wege gehen. Und neue Wege schaffen. Heute. Für morgen. Für uns. Werden auch Sie Teil des #Team ÖBB. Damit wir auch morgen End-to-end Logistiklösungen für jede Industrie anbieten können, um einen umweltfreundlichen Gütertransport zu ermöglichen. Wir, das sind rund 6.000 Möglichmacher:innen der Rail Cargo Group, einem der...

  • Junior Customer Support

    vor 3 Wochen

    Linz, Österreich Usersnap GmbH Vollzeit

    **Job description**: Usersnap is a web-based customer feedback platform used by companies like Facebook, Canva, and Microsoft worldwide. We are looking for a junior customer success manager who possesses a supporting background and is result driven. There is a wide range of duties crossing, from product support, user onboarding, and education to minimizing...

  • Customer Support Systems Manager

    vor 3 Wochen

    Linz, Oberösterreich, Österreich Tractive Vollzeit

    Your territoryAs part of our Customer Happiness team, you will:Help create a tools strategy for our Customer Relationship Management tooling (Zendesk)Configure and maintain omnichannel routing and AI features for efficient ticket distribution and automated responsesUpdate and maintain help center themes, improve self-service flows to reduce overall ticket...

  • Junior Customer Support Specialist

    vor 4 Wochen

    Linz, Österreich TeamViewer Vollzeit

    Company Description TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity. Our team is committed to quality and passionately leading the...

  • Junior Customer Support Specialist

    vor 1 Tag

    Linz, Österreich TeamViewer Vollzeit

    Company Description TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity. Our team is committed to quality and passionately leading the...

  • Systems Analyst I

    vor 3 Wochen

    Linz, Österreich Thermo Fisher Scientific Vollzeit

    Thermo Fisher Scientific Inc. ist weltweit größter Dienstleister für wissenschaftliche Anwendungen mit einem Jahresumsatz von mehr als 40 Mrd. USD und mehr als 100.000 Mitrbeitern in 55 Ländern. Unsere Mission ist es, unseren Kunden zu ermöglichen, die Welt gesünder, sauberer und sicherer zu machen. Ob unsere Kunden die Biowissenschaftsforschung...

  • Business Systems Analyst

    vor 2 Wochen

    Linz, Österreich Proclinical Vollzeit

    Proclinical are recruiting a Business Systems Analyst for a medical technology and devices establishment. This role is on a permanent basis and is located in Linz. The client is focused on offering their services and products to help their clients save time, effort and money. **Responsibilities**: - Supervise daily IT operations connected to all business...

  • IT-Systemverwalter:in im Support

    vor 2 Wochen

    Linz, Oberösterreich, Österreich AUVA Allgemeine Unfallversicherungsanstalt Vollzeit

    Derzeit suchen wir für das AUVA-Unfallkrankenhaus Linz/Verwaltung: IT-Systemverwalter:in im Support Jetzt bewerben Dienstort: Linz Dienstantri ehestmöglich 40 Wochenstunden Bewerbungsfrist: laufend Ihre Aufgaben bei uns * Die Bearbeitung von Serviceanfragen und Störungsmeldungen im Rahmen des 1st und 2nd Level Supports mittels...

  • Customer Care Manager

    vor 3 Wochen

    Linz, Österreich eRecruiter GmbH Linz Vollzeit

    **Customer Care Manager & Support (w/m/d)**: **für Recruiting Software in Vollzeit**: Linz oder Wien Vollzeit (38,5h/Woche) € 2000 - € 2900 ab sofort Jetzt bewerben **Deine zukünftige Rolle**: - Wir supporten die beste Recruiting-Software - und du bist dabei! Du brennst darauf, knifflige Anfragen aus aller Welt per Telefon, E-Mail oder Chat zu...

  • Customer Support Agent

    vor 1 Tag

    Linz, Österreich world4you Vollzeit

    Als Customer Support Agent bei world4you bist du die erste Anlaufstelle für unsere Kundinnen und Kunden und spielst eine entscheidende Rolle dabei, unsere Position als führender Webhosting-Anbieter in Österreich weiter zu festigen. Du unterstützt unsere Kundinnen und Kunden kompetent bei anwendungsspezifischen Fragen rund um unsere Webhosting-Dienste und...

  • Teamleiter:in Customer Care

    vor 3 Wochen

    Linz, Österreich helloly GmbH Vollzeit

    helloly® - Experten seit über 20 Jahren Wir bei helloly sind stolz auf unseren erstklassigen Service und unsere fairen Preise. Wir bieten unseren Kunden die perfekte Webhosting-Plattform, um Ihre Ideen online zu verwirklichen. Wir erweitern unser Team in Linz und suchen eine/n Teamleiter: in für unsere Customer Care / IT Support Abteilung. Du bist...

  • Support Engagement Manager

    vor 1 Woche

    Linz, Oberösterreich, Österreich dynaTrace software GmbH Vollzeit

    Your role at DynatraceThe Support Engagement Manager is responsible for assigned key accounts, ensuring technical support needs are met efficiently and effectively. This role involves coordinating support activities for key customers, managing customer and account team expectations, and driving customer satisfaction. Working closely with the Customer Success...

  • Support Engagement Manager

    vor 1 Woche

    Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit

    Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The...

  • Support Engagement Manager

    vor 1 Woche

    Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit

    Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace...

  • Customer Support Emobility

    vor 3 Wochen

    Linz, Österreich KEBA Group AG Vollzeit

    Das Zusammenspiel unterschiedlicher Talente und Könnerschaften ist es, was bei unseren Mitarbeiter:innen Begeisterung und Innovationskraft entfacht. Eine einzigartige Atmosphäre, die echtes Teamwork fördert, macht auch das Besondere möglich: Eine Gemeinschaft, die neben dem Spaß an der Arbeit auch eine außergewöhnliche Performance hervorbringt. Wir...

  • Demand Planning and Market Intelligence Analyst

    vor 3 Wochen

    Linz, Österreich Borealis AG Vollzeit

    Are you interested in economic developments and have an IT affinity? We are looking for a Demand Planning and Market Intelligence Analyst (m,f,d) for our location in Linz. **Your duties and responsibilities**: - As DP & MI Analyst, you will analyze and interpret developments in the daily economic world events and the chemical/fertilizer industry and...

  • IT Data Business Analyst

    vor 4 Wochen

    Linz, Oberösterreich, Österreich Silhouette group Vollzeit

    Wir sind visionärSeit fast 60 Jahren verfolgen wir eine Mission: die schönsten und leichtesten Brillen der Welt zu kreieren. Wir tun das mit viel Leidenschaft und Verbundenheit zu unserem Standort im Herzen Österreichs in Linz. Mit viel Liebe zum Detail kreieren wir täglich neue Meisterwerke, die unsere Passion für die Handwerkskunst unterstreichen....

  • Mgr-front Office Ii

    vor 5 Stunden

    Linz, Österreich Marriott International, Inc Vollzeit

    **Additional Information** Front Office Manager **Job Number** 24164781 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Linz, Europaplatz 2, Linz, Austria, Austria VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...