Customer Support Analyst Ii
Vor 4 Tagen
**Your role at Dynatrace**:
Are you looking for a fast-paced environment where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges? If so, look no further. **We want to talk to you**
The world needs perfect software and Dynatrace works with some of the world’s leading brands to deliver this, including Adobe, Samsung, Verizon, Starbucks, Virgin Money, Ford, and Experian. Our Dynatrace ONE team takes the core principles of Agile software development and applies them to delivering amazing customer experience to these and our other 3,000+ customers around the world. We bring together customer success, customer service, and technical consulting disciplines into cross-functional “squads” with a single focus—to make our customers successful.
As a Technical Product Specialist II, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers. This is done primarily through providing in-product assistance (chat), personalized coaching sessions, and product onboarding. Through these customer engagements, you will have the opportunity to educate our customers about our latest product enhancements and how they can get the most value from them. You will use the experience you've gained to solve more complex issues and have an opportunity to participate in D1 projects and initiatives.
- Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment.
- Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform.
- Track and document customer touchpoints and engagements.
- Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions.
- Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace.
- Identify potential growth and retention opportunities within customer chat conversations and coaching sessions
- Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.
- Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processes
**What will help you succeed**:
- Bachelor’s degree in Computer Science, Information Technology, or related work experience.
- Knowledge of networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
- Familiarity with database design, SQL, and data access practices.
- Exceptional corporate presentation and relationship-building skills.
- Excellent English + fluency in other european languages highly valued
Knowledge of one or more web technology stacks such as
- Server-side technologies such as Java Servlets and PHP
- Client-side technologies such as HTML, CSS, JavaScript, and Ajax
- The HTTP protocol and the RESTful architectural style
- Cloud/New Stack technologies such as OpenStack, OpenShift, AWS, Azure, and CloudFoundry
- Service-oriented personality with passion for working with customers (mainly in English)
- Hands-on Teamplayer and proactive (wo)man of action
**Why you will love being a Dynatracer**:
- A **one-product software company** creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the** latest technologies** and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box welcomes unconventional ideas, and **pushes boundaries.**
- An environment that fosters innovation, enables creative collaboration, and **allows you to grow.**
- A globally unique and** tailor-made career development program** recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A **truly international mindset** with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
- A culture that is being shaped by the **diverse** personalities, expertise, and backgrounds of our global team.
Due to legal reasons we are obliged to disclose the **minimum**salary for this position, which is € 48000 per year based on full-time employment (38.5 h/week). We offer a** higher salary**in line with qualification and experience.
**Discover more perks & benefits**:
-
Business Systems Analyst
vor 4 Wochen
Linz, Österreich Corza Medical VollzeitAt Corza Medical, our mission is to support surgical providers with remarkable service, trusted performance, and outstanding value by creating an unmatched experience that stems from listening to the surgical experts themselves. Our product family is the result of years of experience championing surgeons and listening to their expertise. We deliver...
-
Junior Customer Support
Vor 2 Tagen
Linz, Österreich Usersnap GmbH Vollzeit**Job description**: Usersnap is a web-based customer feedback platform used by companies like Facebook, Canva, and Microsoft worldwide. We are looking for a junior customer success manager who possesses a supporting background and is result driven. There is a wide range of duties crossing, from product support, user onboarding, and education to minimizing...
-
Customer Support Systems Manager
Vor 3 Tagen
Linz, Oberösterreich, Österreich Tractive VollzeitYour territoryAs part of our Customer Happiness team, you will:Help create a tools strategy for our Customer Relationship Management tooling (Zendesk)Configure and maintain omnichannel routing and AI features for efficient ticket distribution and automated responsesUpdate and maintain help center themes, improve self-service flows to reduce overall ticket...
-
Systems Analyst I
Vor 2 Tagen
Linz, Österreich Thermo Fisher Scientific VollzeitThermo Fisher Scientific Inc. ist weltweit größter Dienstleister für wissenschaftliche Anwendungen mit einem Jahresumsatz von mehr als 40 Mrd. USD und mehr als 100.000 Mitrbeitern in 55 Ländern. Unsere Mission ist es, unseren Kunden zu ermöglichen, die Welt gesünder, sauberer und sicherer zu machen. Ob unsere Kunden die Biowissenschaftsforschung...
-
Junior Customer Support Specialist
vor 1 Woche
Linz, Österreich TeamViewer VollzeitCompany Description TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity. Our team is committed to quality and passionately leading the...
-
Customer Support Emobility
Vor 2 Tagen
Linz, Österreich KEBA Group AG VollzeitDas Zusammenspiel unterschiedlicher Talente und Könnerschaften ist es, was bei unseren Mitarbeiter:innen Begeisterung und Innovationskraft entfacht. Eine einzigartige Atmosphäre, die echtes Teamwork fördert, macht auch das Besondere möglich: Eine Gemeinschaft, die neben dem Spaß an der Arbeit auch eine außergewöhnliche Performance hervorbringt. Wir...
-
Linz, Oberösterreich, Österreich Cross Border Talents VollzeitGerman-Speaking Video Content Analyst – Work for a Global Leader Lisbon, Portugal (On-site) Start Date: Early MarchAre you passionate about digital media and looking for a career that makes a difference? This is your chance to work for a top international company that values talent, career growth, and an inclusive work environment Your Role at a...
-
IT Data Business Analyst
vor 2 Wochen
Linz, Oberösterreich, Österreich Silhouette group VollzeitWir sind visionärSeit fast 60 Jahren verfolgen wir eine Mission: die schönsten und leichtesten Brillen der Welt zu kreieren. Wir tun das mit viel Leidenschaft und Verbundenheit zu unserem Standort im Herzen Österreichs in Linz. Mit viel Liebe zum Detail kreieren wir täglich neue Meisterwerke, die unsere Passion für die Handwerkskunst unterstreichen....
-
IT Data Business Analyst
vor 1 Woche
Linz, Oberösterreich, Österreich Silhouette group VollzeitWir sind visionärSeit fast 60 Jahren verfolgen wir eine Mission: die schönsten und leichtesten Brillen der Welt zu kreieren. Wir tun das mit viel Leidenschaft und Verbundenheit zu unserem Standort im Herzen Österreichs in Linz. Mit viel Liebe zum Detail kreieren wir täglich neue Meisterwerke, die unsere Passion für die Handwerkskunst unterstreichen....
-
Linz, Österreich Cross Border Talents VollzeitGerman-Speaking Video Content Analyst – Work for a Global Leader! Lisbon, Portugal (On-site) Start Date: Early MarchAre you passionate about digital media and looking for a career that makes a difference? This is your chance to work for a top international company that values talent, career growth, and an inclusive work environment! Your Role at a...
-
Customer Service Team Lead
Vor 3 Tagen
Linz, Oberösterreich, Österreich Tractive VollzeitYour territoryAs the Lead of one of our Customer Happiness teams, you will:Manage and mentor a team of Customer Happiness Specialists to provide exceptional customer serviceDevelop and implement strategies to enhance customer satisfaction and retentionFoster effective internal communication within the Customer Happiness team regarding the investigation,...
-
Online Marketing/Customer Success
vor 1 Woche
Linz, Oberösterreich, Österreich lingohub GmbH TeilzeitLingohub is a translation management platform that helps businesses streamline their localization process. Companies like Erste Bank, Adidas, and Tractive rely on Lingohub to manage translations efficiently with powerful integrations and an intuitive interface. Online Marketing/Customer Success Join Lingohub Build Our Online Marketing Strategy We...
-
Online Marketing/Customer Success
Vor 3 Tagen
Linz, Oberösterreich, Österreich lingohub GmbH TeilzeitLingohub is a translation management platform that helps businesses streamline their localization process. Companies like Erste Bank, Adidas, and Tractive rely on Lingohub to manage translations efficiently with powerful integrations and an intuitive interface. Online Marketing/Customer Success Join Lingohub Build Our Online Marketing Strategy We...
-
IT Data Business Analyst
vor 2 Wochen
Linz, Österreich Silhouette group VollzeitWir sind visionär!Seit fast 60 Jahren verfolgen wir eine Mission: die schönsten und leichtesten Brillen der Welt zu kreieren. Wir tun das mit viel Leidenschaft und Verbundenheit zu unserem Standort im Herzen Österreichs in Linz. Mit viel Liebe zum Detail kreieren wir täglich neue Meisterwerke, die unsere Passion für die Handwerkskunst unterstreichen....
-
Customer Success Manager*in
vor 3 Wochen
Linz, Österreich jobs.at Recruiting GmbH VollzeitCustomer Success Manager*injobs.at Recruiting GmbHLinz jobs.at ist ein wachsendes Recruiting-Portal, das zu den größten Jobplattformen in Österreich gehört. Bist du bereit, unser Sales Team zu supporten und der Eintönigkeit adieu zu sagen? Dann suchen wir genau Dich!Werde Teil des jobs.at Teams & unterstütze uns als:Customer Success...
-
IT Support Engineer
vor 3 Wochen
Linz, Österreich dynaTrace software GmbH VollzeitYour role at DynatraceWe are searching for a IT Support Analyst to join our Corporate IT Technical Support function based in Linz. In this role, together with the IT Support team, you are the first point of contact for our employees (mostly Software Engineers) to enable their digital work life.You are the first contact person for our employees (mostly...
-
Customer Solution Engineer Intern
vor 4 Wochen
Linz, Österreich Dynatrace Austria GmbH VollzeitCompany Description Dynatrace exists to make theworld's software work perfectly. Our unified software intelligence platform combines broad anddeep observabilityand continuous runtime application security with the most advanced AIOps toprovide answers and intelligent automation from dataat an enormous scale. This enables innovators to modernize and...
-
Sales Consultant Customer Service
vor 3 Wochen
Linz, Österreich EU VollzeitJob overviewImmediate startEURES flag: This EURES flag means that the employer is particularly interested in recruiting workers from other European countries.Working languages: GermanJob sector: Manufacture of ovens, furnaces and furnace burnersWork schedule: Full-timeContract type: Contract to hireOccupation: Sales Consultant Customer Service (w/m/d)Number...
-
Customer Care Specialist
Vor 3 Tagen
Linz, Oberösterreich, Österreich Hakhlw Kirchdorf Vollzeit38.542,- EUR brutto pro Jahr auf Basis VollzeitVollzeitTeilzeitModernes BüroWeiterbildungGesundheitsprogrammeFrisches ObstHomeoffice-MöglichkeitenGute ArbeitsatmosphäreFlexible ArbeitszeitenBonus für MitarbeiterempfehlungenHöhenverstellbare SchreibtischeVergünstigungenEffiziente Systeme und Tools optimieren Abläufe, sparen Zeit und Kosten und fördern...
-
Customer Solution Engineer Intern
Vor 3 Tagen
Linz, Oberösterreich, Österreich Dynatrace Austria GmbH VollzeitCompany Description Dynatrace exists to make theworld's software work perfectly. Our unified software intelligence platform combines broad anddeep observabilityand continuous runtime application security with the most advanced AIOps toprovide answers and intelligent automation from dataat an enormous scale. This enables innovators to modernize and...