Customer Support Analyst Ii

vor 16 Stunden

Linz, Österreich Dynatrace Vollzeit

**Your role at Dynatrace**:
Are you looking for a fast-paced environment where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges? If so, look no further. **We want to talk to you**

The world needs perfect software and Dynatrace works with some of the world’s leading brands to deliver this, including Adobe, Samsung, Verizon, Starbucks, Virgin Money, Ford, and Experian. Our Dynatrace ONE team takes the core principles of Agile software development and applies them to delivering amazing customer experience to these and our other 3,000+ customers around the world. We bring together customer success, customer service, and technical consulting disciplines into cross-functional “squads” with a single focus—to make our customers successful.

As a Technical Product Specialist II, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers. This is done primarily through providing in-product assistance (chat), personalized coaching sessions, and product onboarding. Through these customer engagements, you will have the opportunity to educate our customers about our latest product enhancements and how they can get the most value from them. You will use the experience you've gained to solve more complex issues and have an opportunity to participate in D1 projects and initiatives.
- Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment.
- Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform.
- Track and document customer touchpoints and engagements.
- Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions.
- Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace.
- Identify potential growth and retention opportunities within customer chat conversations and coaching sessions
- Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.
- Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processes

**What will help you succeed**:

- Bachelor’s degree in Computer Science, Information Technology, or related work experience.
- Knowledge of networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
- Familiarity with database design, SQL, and data access practices.
- Exceptional corporate presentation and relationship-building skills.
- Excellent English + fluency in other european languages highly valued

Knowledge of one or more web technology stacks such as
- Server-side technologies such as Java Servlets and PHP
- Client-side technologies such as HTML, CSS, JavaScript, and Ajax
- The HTTP protocol and the RESTful architectural style
- Cloud/New Stack technologies such as OpenStack, OpenShift, AWS, Azure, and CloudFoundry
- Service-oriented personality with passion for working with customers (mainly in English)
- Hands-on Teamplayer and proactive (wo)man of action

**Why you will love being a Dynatracer**:

- A **one-product software company** creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the** latest technologies** and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box welcomes unconventional ideas, and **pushes boundaries.**
- An environment that fosters innovation, enables creative collaboration, and **allows you to grow.**
- A globally unique and** tailor-made career development program** recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A **truly international mindset** with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
- A culture that is being shaped by the **diverse** personalities, expertise, and backgrounds of our global team.

Due to legal reasons we are obliged to disclose the **minimum**salary for this position, which is € 48000 per year based on full-time employment (38.5 h/week). We offer a** higher salary**in line with qualification and experience.

**Discover more perks & benefits**:

  • Network Analyst

    vor 1 Woche

    Linz, Österreich Corza Medical Vollzeit

    At Corza Medical, our mission is to support surgical providers with remarkable service, trusted performance, and outstanding value by creating an unmatched experience that stems from listening to the surgical experts themselves. Our product family is the result of years of experience championing surgeons and listening to their expertise. We deliver...

  • Network Analyst

    vor 3 Stunden

    Linz, Österreich Corza Medical Vollzeit

    **Location of Work** - Linz, Austria **Employment Type** - Full Time Employee - At Corza Medical, our mission is to support surgical providers with remarkable service, trusted performance, and outstanding value by creating an unmatched experience that stems from listening to the surgical experts themselves. - Our product family is the result of years of...

  • Business Systems Analyst

    vor 3 Stunden

    Linz, Österreich Corza Medical Vollzeit

    **Location of Work** - Linz, Austria **Employment Type** - Full Time Employee At Corza Medical, our mission is to support surgical providers with remarkable service, trusted performance, and outstanding value by creating an unmatched experience that stems from listening to the surgical experts themselves. Our product family is the result of years of...

  • Customer Service Support Mitarbeiter:in

    vor 16 Stunden

    Linz, Österreich ÖBB-Holding AG Vollzeit

    Wir möchten neue Wege gehen. Und neue Wege schaffen. Heute. Für morgen. Für uns. Werden auch Sie Teil des #Team ÖBB. Damit wir auch morgen End-to-end Logistiklösungen für jede Industrie anbieten können, um einen umweltfreundlichen Gütertransport zu ermöglichen. Wir, das sind rund 6.000 Möglichmacher:innen der Rail Cargo Group, einem der...

  • Junior Customer Support

    vor 1 Woche

    Linz, Österreich Usersnap GmbH Vollzeit

    **Job description**: Usersnap is a web-based customer feedback platform used by companies like Facebook, Canva, and Microsoft worldwide. We are looking for a junior customer success manager who possesses a supporting background and is result driven. There is a wide range of duties crossing, from product support, user onboarding, and education to minimizing...

  • Commercial Data Analyst

    vor 2 Wochen

    Linz, Österreich Sportradar AG Vollzeit

    OVERVIEW: Make the team that changes the way the world experiences sport. Sportradar is the leading global provider of sports betting and sports entertainment products and services. Since 2001, we have occupied a unique position at the intersection of the sports, media and betting industries; providing sports federations, news media, consumer platforms and...

  • Junior Customer Support Specialist

    vor 7 Monaten

    Linz, Österreich TeamViewer Vollzeit

    Company Description TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity. Our team is committed to quality and passionately leading the...

  • Customer Support Specialist

    Vor 2 Tagen

    Linz, Österreich Kreisel Electric GmbH& Co KG Vollzeit

    Du bist gerne unterwegs und rennsportbegeistert? Dann werde Customer Support Specialist (w/m/d) für unsere Motorsportprojekte! Oder möchtest du unsere Kunden vorrangig vom Headquarter aus betreuen und sprichst gutes Englisch? Perfekt, denn auch für unsere Standardprodukte erweitern wir unser Support Team! Aufgaben - Verantwortung für die Abwicklung von...

  • Customer Support Agent

    vor 4 Monaten

    Linz, Österreich world4you Vollzeit

    Als Customer Support Agent bei world4you bist du die erste Anlaufstelle für unsere Kundinnen und Kunden und spielst eine entscheidende Rolle dabei, unsere Position als führender Webhosting-Anbieter in Österreich weiter zu festigen. Du unterstützt unsere Kundinnen und Kunden kompetent bei anwendungsspezifischen Fragen rund um unsere Webhosting-Dienste und...

  • Mgr-front Office Ii

    vor 4 Monaten

    Linz, Österreich Marriott International, Inc Vollzeit

    **Additional Information** Front Office Manager **Job Number** 24164781 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Linz, Europaplatz 2, Linz, Austria, Austria VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...

  • Quantitative Analyst

    Vor 2 Tagen

    Linz, Österreich Sportradar AG Vollzeit

    Quantitative Analyst (M/F/d) Reporting to the Head of Quants you will be working closely with your colleagues in Quants but also various product owners, developers and traders company wide. Our department is responsible for creating predictive models for both pre - match and in-play betting markets in various sports. This typically requires cleaning up,...

  • Customer Happiness Agent

    vor 2 Wochen

    Linz, Österreich runtastic Vollzeit

    We celebrate diversity, foster inclusiveness and encourage individual expression in our workplaces. We want you to be your amazing authentic self, embracing your differences and individual experiences to help us change lives through the power of sport! Runtastic is proud to be an equal opportunity workplace. Everyone is treated fairly regardless of race,...

  • Desktop Support

    vor 7 Monaten

    Linz, Österreich Sharp Brains Ltd Vollzeit

    **Deskside Support Technician - Role and Responsibilities**: - Perform Installs, Moves, Adds and Changes (IMACD’s) of hardware and software - Proven work experience as Apple MAC Technician or similar role etc. - Hands on with MAC Deployment Services like JAMF or Airwatch. - Hands-on experience With Microsoft Intune deployment and management. - Hands-on...

  • Customer Success Managerin

    vor 1 Woche

    Linz, Österreich jobs.at Recruiting GmbH Vollzeit € 3.077

    Customer Success Managerin jobs.at Recruiting GmbH Linz jobs.at ist ein wachsendes Recruiting-Portal, das zu den größten Jobplattformen in Österreich gehört. Bist du bereit, unser Sales Team zu supporten und der Eintönigkeit adieu zu sagen? Dann suchen wir genau Dich Werde Teil des jobs.at Teams & unterstütze uns als: Customer Success Managerin...

  • Customer Service Agent

    vor 7 Monaten

    Linz, Österreich Square One Resources Vollzeit

    **Job Responsibilities/Objectives** 1. Excellent Italian skills (C2) 2. Very good English skills 3. Great communication skills 4. Valid work permit for Austria **Desirable Skills/Experience** 1. Ideally, professional experience in customer service and with ticket systems 2. Interest in new technologies 3.Team player with good communication skills 4....

  • Customer Success Manager:in

    vor 3 Monaten

    Linz, Österreich KEBA Group AG Vollzeit

    Das Zusammenspiel unterschiedlicher Talente und Könnerschaften ist es, was bei unseren Mitarbeiter:innen Begeisterung und Innovationskraft entfacht. Eine einzigartige Atmosphäre, die echtes Teamwork fördert, macht auch das Besondere möglich: Eine Gemeinschaft, die neben dem Spaß an der Arbeit auch eine außergewöhnliche Performance hervorbringt. Wir...

  • Corporate Legal Analyst

    vor 2 Monaten

    Linz, Österreich Dynatrace Vollzeit

    **Company Description** We’re looking for an experienced Corporate Legal Analyst (with responsibilities similar to an Assistant Company Secretary or In-house Paralegal) who is fluent in English and German to join the Dynatrace Legal Team. This position is a non-lawyer role that will provide corporate support for Dynatrace subsidiaries around the world,...

  • Sales & Customer Support / CRM Key User (M/w/d)

    vor 7 Monaten

    Linz, Österreich VACE Engineering Vollzeit

    **Ihre Aufgaben**: - Betreuung unserer internationalen Kunden, in enger Abstimmung mit dem Marketing & Sales Team - Eigenverantwortliche Durchführung der Auftragserfassung/-abwicklung und Rechnungslegung, sowie - Stammdatenpflege im SAP - Erstellung von Transportaufträgen und Zusammenarbeit mit unseren Logistikpartnern - Erster Ansprechpartner für Kunden...

  • Service Technician Mp Linz

    vor 1 Woche

    Linz, Österreich Enersys Vollzeit

    Learn More About Our Company **Job Purpose**: **Essential Duties and Responsibilities**: - Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties - Follows all...

  • Senior Technical Support Engineer

    vor 2 Wochen

    Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit

    Senior Technical Support Engineer Your role at Dynatrace As a Senior Customer Solution Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform. Your role: *...