Renewals Specialist

vor 3 Wochen

Wien, Österreich OneSpan Vollzeit

The future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility. Many positions and locations will provide you with the choice of in office work, distributed or hybrid. We collaborate with each employee to develop their preferred work environment.

**Key responsibilities**
- Accurately track and manage all renewal-related activities in the CRM system (Salesforce)
- Taking ownership of the contracts assigned to you. A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.
- Consulting with internal sales teams to prepare renewal quotes, overcome objections through process of negotiation and adjust quotes as required to ensure competitiveness of the solution being presented to the customer.
- Becoming a trusted advisor for the Customer for their support needs.
- Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.
- Consistently looking to enhance the renewal process and procedures
- Achieving renewal targets & being able to forecast with accuracy

**Requirements**:

- 1-2 years of experience in this role, in customer service or in a supporting/ administrative role.
- Being systematic and organized with a high level of attention to detail.
- Strong ability to multi-task and prioritize work effectively (to meet deadlines related to the renewals)
- Ability to work with cross-functional teams and independently, to achieve goals.
- Experience with or a strong willingness to learn about managing subscriptions and maintenance renewals.
- Good communication skills (both written and verbal), with the ability to listen and understand client needs and being able to build a good relationship with them.
- Experience with or not afraid to work in a fluid organization that is ever growing and changing

**Preferred requirements**
- Experience in the SaaS / software domain
- Experience with CRM systems (e.g. SalesForce)
- Knowledge of languages other than English are a plus (e.g. German, French, Dutch, etc.)

LI-JTI

LI-Hybrid

We offer you the opportunity to be part of a world of trusted digital interactions and agreements.

You hold significant responsibility and accountability; your work makes an impact. We move quickly to stay on top of the latest technology and industry trends, which inform and help your work. If you want to join a team that helps organizations to accelerate their digital transformations by enabling secure, compliant, and refreshingly easy digital customer agreements and transactions, we like to meet you

OneSpan provides a safe and drug-free working environment for its employees and to meet or exceed the standards of all applicable laws and regulations governing workplace safety, health and the environment.

We know it takes people with a diversity of perspectives, ideas, and culture to make our company succeed. We are committed to building a community of belonging and meaningful connections. Likewise, we also believe that hiring the best talent will lead to the creation of better products and services.

OneSpan is an Equal Opportunity employer, for more information please visit our Privacy Center.

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