Merchant Services Specialist

vor 1 Monat

Wien, Österreich Wolt Vollzeit

Wolt Austria, launched in 2023 and now available in six cities, is forming partnerships with a rapidly growing number of restaurants and retail partners. Our mission is to make cities better by empowering and growing local communities. We aim to simplify our customers’ busy lives, help local stores and restaurants increase their sales, and provide flexible earning opportunities for our courier partners.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way

As we continue to expand, we’re looking for a dynamic and skilled Merchant Services Specialist to join our team This role is ideal for someone with a blend of analytical expertise, project management acumen, customer-centric focus, and business insight. This role is pivotal in driving strategic initiatives, delivering actionable insights, and fostering customer satisfaction, ensuring alignment with our organizational goals and success.

What you’ll be doing:

- Extract, analyze, and interpret complex datasets to uncover trends and actionable insights.
- Use data to inform decision-making and drive meaningful business improvements.
- Lead and manage projects from inception to completion, ensuring alignment with organizational objectives.
- Develop detailed project plans, manage stakeholders, and maintain clear, effective communication throughout the project lifecycle.
- Understand customer needs and resolve issues effectively to build trust and satisfaction.
- Keep the customer experience at the forefront to foster positive relationships and ensure long-term loyalty.
- Demonstrate a deep understanding of core business metrics and drivers of success.
- Make strategic, data-driven decisions that align with the company’s overall strategy and growth objectives.

**Qualifications**
- Proven experience in data analysis and providing actionable business insights.
- Strong project management skills, including stakeholder management and communication.
- Exceptional problem-solving skills and a customer-focused mindset.
- A solid understanding of business operations, financial metrics, and strategic goals.
- Ability to work collaboratively in a team-oriented environment.
- Fluent in German, with excellent communication skills in English.

**Additional Information**

What We Offer

Independent work in a dynamic, international team

Employee Assistance Programme - therapy and wellbeing

% Discount on your Wolt orders

Flexible work options, including home office opportunities

Regular team-building, sports, and company events

We also offer an attractive salary starting at 33.000 EUR yearly which is adjusted and increased depending on qualifications and professional experience.

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