Chief, Ict Functional Support

vor 3 Wochen

Wien, Österreich OSCE Vollzeit

**Background**:
The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence and security-building measures, human rights, combating human trafficking, national minorities, democratization, policing strategies, counter-terrorism and economic and environmental activities. All 57 participating States enjoy equal status, and decisions are taken by consensus on a politically, but not legally binding basis.

The OSCE Secretariat in Vienna assists the Chairmanship in its activities, and provides operational and administrative support to the field operations, and, as appropriate, to other institutions.

The Department of Management and Finance (DMF) is responsible for managing the material and financial resources of the Organization. The objective of DMF is to provide efficient and effective management of non-staff resources in support of OSCE programmatic activities. It provides policy guidance on the management of OSCE financial and material resources and develops and maintains OSCE Financial Regulations and Rules and Financial Administrative Instructions. DMF consists of Budget and Finance Services, Mission Support Section, Information and Communication Technology Services, and the Information Security and Co-ordination Unit.

Information and Communications Technology Services (ICTS) Section is responsible for the delivery of Information and Communications Technology (ICT) in support of the core business of the OSCE. This includes the management, operation, implementation, support, and maintenance of ICT projects, systems, and infrastructure and the delivery of ICT support services to the Secretariat. ICTS provides corporate ICT services, ICT policy guidance, and support to all OSCE Institutions and Field Operations. The Section consists of four units: Infrastructure Operations Unit, Service and Support Unit, Functional Support Unit, and Software Development Unit. It consists of 34 staff members.

**Tasks and Responsibilities**:
Under the supervision of the Deputy Director, Head of ICTS, as Chief, ICT Functional Support you will manage the ICT Functional Support Unit (FSU) of seven staff.

FSU is responsible for the delivery of the OSCE's Oracle E-Business Suite Enterprise Resource Planning (ERP) system, also known as the "Integrated Resource Management" (IRMA) system. The IRMA ERP has been in use since 1999 and is a business-critical system for the OSCE. IRMA is the OSCE's core system for the effective administration of its human, financial, and material resources. Many other important OSCE ICT systems integrate with the IRMA and depend upon it to work. The ERP system is hosted and administered by a managed service provider.

You will manage the planning, design, implementation, support, maintenance, and operation of the ERP system and its integration interfaces with other OSCE on-premise and cloud-hosted systems. You will also be responsible for the overall delivery of specialized ICT support to all ERP business users in the OSCE. You will directly manage the delivery of second-line ERP support, and you will be the process owner for the Oracle Service Desk (OSD), a remote team providing first-line ERP support services to the entire OSCE.

As part of the ICTS management team, you will provide strategic direction and expert insight on Oracle ERP services, ERP integration, reporting/business intelligence, and the digitization of business processes.

**More specifically, you will perform the following duties**:
Supervising the Unit staff and managing the Unit work plan, prioritizing and scheduling project and operational activities to maximize resource utilization and meet business needs; training and developing team members to improve their skills and performance;
Preparing and monitoring the Unit's budget and financial resources;
Managing contracts and vendors for ERP-related services;
Managing the capital investment planning, licensing, needs assessment, standardization, purchasing, and budgeting of ERP-related software and services.
Managing the architecture, design, implementation, maintenance, and operation of the OSCE's ERP services; ensuring that ERP services meet OSCE business needs and constraints, and those services are reliable, available, and compliant with relevant Service Level Agreements and Operational Level Agreements;
Managing the overall delivery of specialized support services for all ERP business users in the OSCE; providing second-level support for ERP services, and technical support for ERP integration components with other services; overseeing the first-line support processes of the remote Oracle Service Desk (OSD);
Contributing to the implementation and improvement of ITIL-based IT Service Management (ITSM) processes and practices across the OSCE;
Liaising with functional experts, super users, and ICT focal points in

  • Chief, Ict Infrastructure Operations

    vor 4 Wochen

    Wien, Österreich OSCE Vollzeit

    **Background**: The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence and security-building measures, human rights, combating human trafficking, national minorities,...

  • Senior Ict Assistant

    Vor 4 Tagen

    Wien, Österreich OSCE Vollzeit

    **Background**: The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence - and security-building measures, human rights, combating human trafficking, national minorities,...

  • Associate Computer Information Systems Officer

    vor 2 Wochen

    Wien, Österreich OSCE Vollzeit

    Background: The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence - and security-building measures, human rights, combating human trafficking, national minorities, democratization,...

  • Associate Information Systems Officer

    Vor 5 Tagen

    Wien, Österreich OSCE Vollzeit

    **Background**: The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence - and security-building measures, human rights, combating human trafficking, national minorities,...

  • ICT Applicions Manager

    vor 4 Wochen

    Wien, Wien, Österreich at Vollzeit

    Centacare is offering an exciting opportunity for a dynamic and driven ICT professional ready to take the next step in their career. As our ICT Applications Manager, you will bring your passion for technology leadership to drive innovation and efficiency across our clinical and corporate applications.This newly created leadership role is perfect for a team...

  • Chief Engineer

    vor 4 Wochen

    Wien, Wien, Österreich at Vollzeit

    Are you a Chief Engineer looking for your next position? Taw-Con is seeking a skilled and experienced Chief Engineer to join our dynamic team. As a Defence Consultant, you will be pivotal in providing expert advice and strategic solutions to enhance our clients' capabilities. The ideal candidate will have a strong background in Defence and experience as a...

  • Professional Services: Support mit ICT-Ausbildung

    vor 2 Wochen

    Wien, Wien, Österreich bestpeople Vollzeit

    Für einen innovativen Hersteller von Kommunikationssoftware auf Basis von Unified Communications suchen wir aktuell eine*n erfahrene*n Mitarbeiter*in (all genders) für den Bereich "Professional Services: Support" in Vollzeitanstellung.Dein Gewinn:Mindestgehalt dieser Position beträgt EUR 3.100,00 € brutto (Basis Vollzeit lt. KV)Flexible Arbeitszeiten /...

  • Senior Information Management Assistant

    vor 3 Wochen

    Wien, Österreich OSCE Vollzeit

    **Background**: The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence - and security-building measures, human rights, combating human trafficking, national minorities,...

  • Chief Technology Strategist

    Vor 5 Tagen

    Wien, Wien, Österreich SQUER Solutions München GmbH Vollzeit

    Chief Technology StrategistWe are seeking a seasoned Chief Technology Strategist to join our team at SQUER Solutions München GmbH. As a key member of our organization, you will play a crucial role in shaping our technology strategy and driving innovation across our business units.Your primary responsibility will be to develop and implement technology...

  • Chief of Staff

    vor 3 Wochen

    Wien, Österreich Valutico Vollzeit

    We are looking for a Chief of Staff to join our Vienna Team. Availability: Full-time Job Education: Bachelor's degree, ideally in business, finance, economics, or a related field. MBA or advanced degree preferred. Experience: 4+ years Company Description: Valutico is a B2B FinTech scale-up, internationally operating a financial analytics platform that...

  • Ict Specialist, Support

    Vor 4 Tagen

    Wien, Österreich Chiesi Farmaceutici Vollzeit

    **Date**:17 Oct 2024**Department**:Global ICT**Team**:Information Technology**Job Type**:Direct Employee**Contract Type**:Permanent**Location**:Vienna, AT- Chiesi Pharmaceuticals GmbH is a subsidiary of the internationally successful private company Chiesi Farmaceutici S.p.A. based in Italy, which consistently invests in re-search and development. Our...

  • Chief, Talent Acquisition

    vor 3 Wochen

    Wien, Österreich OSCE Vollzeit

    Background: The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence - and security-building measures, human rights, combating human trafficking, national minorities, democratization,...

  • ICT Resource

    vor 4 Wochen

    Wien, Wien, Österreich at Vollzeit

    TroocooTroocoo Government Tech are currently searching for an ICT Resource & Asset Management Advisor to join an established State Government Department. This is an initial contract until September 2025, based in the CBD and paying $613.84 per day plus super.The RoleAs the ICT Resource & Asset Management Advisor you will:Manage lifecycle for all Department...

  • Director, ICT Transformion, Digital Engagement and Systems

    vor 4 Wochen

    Wien, Wien, Österreich at Vollzeit

    Director, ICT Transformation, Digital Engagement and SystemsAbout The Queensland Racing Integrity CommissionThe Queensland Racing Integrity Commission (QRIC) is a leading regulatory authority dedicated to upholding the highest integrity and animal welfare standards in the racing industry. QRIC is committed to ensuring fair play, transparency, and...

  • Deputy Chief

    vor 3 Wochen

    Wien, Österreich United Nations Vollzeit

    The Department of Safety and Security (UNDSS) is responsible for providing leadership, operational support and oversight of the United Nations security management system (UNSMS) globally. As a global leader in security risk management principles, UNDSS enables the safe and effective delivery of United Nations programmes and activities in the most complex and...

  • Executive Assistant to The Chief Programme Officer

    vor 3 Wochen

    Wien, Österreich SOS Children's Villages International Vollzeit

    SOS Children's Villages, founded in 1949, is the world's largest non-governmental organization focused on supporting children and young people without parental care, or at risk of losing it.- Child neglect, abuse and abandonment is everywhere. Families are at risk of separation. Locally led, we work in more than 130 countries and territories to strengthen...

  • Executive Assistant to The Chief Programme Officer

    vor 3 Wochen

    Wien, Österreich SOS Children's Villages Vollzeit

    : SOS Children's Villages, founded in 1949, is the world's largest non-governmental organization focused on supporting children and young people without parental care, or at risk of losing it. Child neglect, abuse and abandonment is everywhere. Families are at risk of separation. Locally led, we work in more than 130 countries and territories to strengthen...

  • Service Delivery Officer

    Vor 4 Tagen

    Wien, Österreich United Nations Vollzeit

    This position of Service Delivery Officer is located in the Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna (UNOV) / United Nations Office on Drugs and Crime (UNODC). The incumbent will work under the direct supervision and overall guidance of the Chief, Information Technology Service (ITS) and will manage...

  • Chief, Situation/communications Room

    vor 4 Wochen

    Wien, Österreich OSCE Vollzeit

    Background: This position is open for secondment only and participating States are kindly reminded that all costs in relation to an assignment at the Secretariat must be borne by their authorities. The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a...

  • Chief Program Officer

    Vor 5 Tagen

    Wien, Österreich Perrett Laver Vollzeit

    **You can help every child grow up with the love and support of a family.**: SOS Children's Villages, founded in 1949 by Hermann Gmeiner, is the world's largest non-governmental organisation focused on supporting children and young people without parental care, or at risk of losing it. Child neglect, abuse and abandonment are everywhere. Families are at...