Customer Success Manager
vor 3 Monaten
Are you interested in sustainability and looking for a job with a mission? Do you enjoy ensuring that customers get the best possible experience with a product? inoqo provides climate labeling and sustainability engagement solutions for retailers and F&B brands. And guess what - we need a lot of great minds to support us in tackling one of the biggest challenges of our times.
As a **Customer Success** Manager, **you will be instrumental in shaping customer experiences, collaborating closely with our Chief Customer Officer, Helene (after her maternity leave), and Head of Delivery, Doris** **Join us on either **a part-time or full-time basis (30-38.5 hours)** at our **HQ in Vienna or remotel**y in Austria**.
**What's in it for you**:
Location flexibility - decide between our office, home office, or remote
Time flexibility - autonomy over working hours Legacy in creating a more sustainable world (solving one of the biggest challenges of our time) Focus Fridays Menstrual leave After work get-togethers, office cooking, holiday swap, endless coffee supply Tons of learning on sustainability, entrepreneurship, productivity, etc. (think of hockey stick curve) Principle of Freedom and Ownership Salary - €42-47k
- This is just our targeted budget, we will consider adjusting for less or more experience and the overall fit.
**In this role, you will**:
- Build strong, long-term relationships with our B2B clients, becoming their go-to person for all inquiries, support, and guidance.
- Ensure smooth onboarding and continuous support for clients by understanding their goals and helping them maximize the value of our product.
- Collaborate closely with internal cross-functional teams to relay customer feedback and suggestions for product improvement, ensuring customers' voices are heard.
- Manage customer communications around progress updates, delivery timelines, project milestones, invoice payments, etc.
- Be proactive in spotting potential upsell and cross-sell opportunities, passing these leads on to the sales team for further development.
**You're a fit, because**:
- You have a customer-first mindset with at least 3 years of experience in similar roles within the B2B SaaS field (ideally in startups).
- You have strong customer relationship skills and are great at presenting and communicating in a structured manner.
- You're a great listener, with the patience of a zen master when it comes to managing customer expectations—even when they might test your limits
- You’re highly organized, with strong project management skills that allow you to juggle multiple internal and external priorities, even with simple tools like Google Sheets/Excel.
- You’re comfortable working independently, taking full ownership (especially in the first 6 months during Helene’s maternity leave), and continuing to thrive in a small but growing team.
- You’re open to developing sales skills down the line, particularly around upselling and cross-selling.
- You are fluent in spoken and written English, fluent German is a plus.
- Bonus: you worked with LCA-related food and beverage products in the past.
**Ready to join our mission? Awesome
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