Customer Experience Specialist

vor 4 Wochen

Wien, Österreich woom Career Vollzeit

We **want as many kids as possible to love to ride their bikes - to make the world a better place**

Be yourself. Be open. Stay curious and humble. Collaborate. Challenge.
Grow - every single day. These are the **behaviors **you need to **succeed at woom **bikes.

Does it sound like you? Then **apply** **now **and take woom to the **#nextlevel**

**Your opportunity**

As woomster in our **customer experience team**, you are one of our figureheads and** represent our company to the outside world** on a daily basis. This makes it all the more important that you, as a **communicative and service-oriented personality**, can easily recognize the pain points of our customers and quickly work out a common, appropriate solution.

Our headquarter is located in Vienna and in addition you have the opportunity to work flexibly in your home office, however a regular presence in the office is required.

**Customer experience is major topic at woom**: We not only want to satisfy our (small and large) customers, we want to inspire them

You share this view with us?

**Your mission**:

- You support our customers throughout the entire **ordering process**:

- You handle the **complaint management**:

- Independent **decision**-**making **on **credit/debit notes** as well as goodwill and warranty cases adapted to our internal guidelines and specifications
- **Project responsibility **for optimising processes and **improving **the **customer experience**

**Your Skills**:
- You are a **communicative **and **service-oriented person** and have an eye for the essentials-
- You are characterised by a **structured **and **organised way of working**- You are **interested **in **digital topics **and have a quick grasp of them-
- You are responsible and able to **make quick decisions**- You have **excellent German **and **very good English skills**, another foreign language is an advantage-
- You are highly **motivated**, **reliable **and **committed**- You have an **affinity **for **bicycles**

**Who we are**:
Our sustainable and lightweight bikes have won awards and created a loyal customer base all over the world** **We are an **international, multicultural team** with more than **15 nationalities**. Our **working environment** is flexible: in **our cool office** you sit in the middle of the team for **optimal exchange**, but you also **have enough space to work** in peace and the possibility to use home office. With over **170 employees **it can be difficult** to maintain** the **startup atmosphere**, so we **place a lot of emphasis** on a **friendly working atmosphere** and **extensive** **onboarding**.

For this position, we offer you a **gross monthly salary starting at EUR 2.229;
- on a full-time basis**. Of course, we take into account your individual qualifications and experience and are willing to pay an **appropriate overpayment**. We will be happy to discuss details in person.

We think that the most valuable thing we can offer you, besides **a fair salary and good fringe benefits**, is our **great mission.**

**Flexibility is not just a buzzword with us, it is our way of work**: Alongside **flexible hours**, there's also the **option to work remotely **should our modern open-plan office ever feel too hectic. Supporting the **wellbeing of our woomsters **is a priority for us - that includes putting their situation first.

Of course, at our Vienna headquarter, we also **provide free coffee, tea and the much-cited fruit basket**, which we don't think is so bad ;-) as well as **subsidized lunch and a job ticket for sustainable commuting.**

We strive to **celebrate successes and promote togetherness**, whether with small events or our **legendary holiday party.**
- We focus on diversity and celebrate it. Equal opportunities for everyone and an anti-discriminatory personnel policy are particularly important to us._

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