Information Systems Project Manager

vor 2 Wochen

Wien, Österreich emarsys eMarketing Systems Vollzeit

The IS Project Manager will be responsible for the delivery of a new high-profile IS/CRM solutions to further enhance our customer service, sales and marketing activities.

This is a key role which involves determining project needs and resources to deliver the technical and functional requirements for the plan, as well as ensuring budget and deadline expectations are met and resources managed efficiently.

**YOUR AREA OF RESPONSIBILITIES**
- Development and management of the project plan and objectives, project scope, finance & business objectives, with an overarching focus on customer experience
- Utilization of previous hands-on experience of delivering end to end CRM projects facilitating workshops to challenge current business thinking; ensuring CRM is implemented with the best in class processes and approaches
- Determine project needs and business resources required to execute the CRM project successfully
- Assignment and management of business resources, managing the development of both human and system capabilities
- Budget, supplier and stakeholder management
- Creation and coordination of project documentation and processes, developing and tracking project action items and issues
- Identification and communication of risks and mitigating actions
- Regular communication of project progress to sponsors, project teams and Leadership Group

**YOUR PROFILE**
- At least 3 years of experience in a global company in similar position
- Experienced in the successful implementation of end to end Cloud based CRM, Salesforce, including integration with ERP and other business systems
- Formal project management certification and/or demonstrable experience and the responsibility of running multiple overlapping projects
- A deep level understanding of multi-channel data, including the impact of integrating third party data
- The ability to demonstrate and communicate a clear (customer led) vision
- Great communication and interpersonal skills, with the ability to quickly build relationships and manage the interrelationship between projects and stakeholders
- Detail orientated with strong organizational skills
- Relevant experience in developing LEAN, robust process maps and delivering new processes within a multi-channel, global retailer would be an advantage

**WHAT WE OFFER**
- A place where you can continuously improve yourself by working with a diverse stack of technologies together with highly talented and easy-going colleagues
- A nice office located in the heart of Vienna as well as the possibility to visit clients and partners around the globe
- Recognition for your commitment and precise work in a company with an international outlook and a good market positioning
- Additional benefits such as sports, team and company events, as well as various healthcare activities, etc.
- An annual gross salary starting from EUR 34,000 depending on your professional qualification and experience

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